Carlos and his team were a god send they all had great attitudes and were very professional. They came quickly and helped us in our hour of need when over 80% of our house flooded!

Lance, Arnold, Eddie, and Danny work very hard. They didn’t stop till the job was done. They were very informative which helped us make choices. We enjoyed having them in our home!!! They saved our home! They are our rockstars! .

Overall great service. Great staff and great fast service, very professional. 

Carlos M was very professional. He worked in tandem with another technician to help solve our water damage issues. I would highly recommend Serve Pro for those experiencing water damage issues in their home or business.

Service was prompt and very professional. Our service tech Carlos Martinez made sure everything was on time and informed us well in advance of all issues, thank you.

On June 2, 2016 the water supply line from the bathroom wall to the toilet tank in my home burst, causing a flood.

I called Roto Rooter, who in turn called SERVPRO in behalf for your services.

This letter is to testify in behalf of Abraham and his team of remarkable young men, who exemplify your high standard for employment within your company, your careful and thoughtful hiring skill, and last but not least, your excellent employee training program!

These men represent the epitome of professional work ethics, and are a fine testament to all your efforts in acquiring and maintaining such outstanding people in your work force. I applaud you.

Please honor Abraham and his team for their exemplary deportment and skill in pleasing this customer. They are a valuable asset to your company!

SERVPRO of West El Paso Texas is the company to call FIRST if you have a water damage emergency. Once I filed my insurance claim at 4am. I contacted a company that had cleaned my floors in past. The owner called me back to let me know that he was out of town. So I went online to find another company. SERVPRO of West El Paso was highly rated and was open 24 hours. I called them, they would have a technician at my home within the hour. Just as SERVPRO promised a Technician named Sebastian arrived. We had a water pipe to burst in our toilet area of the Master Bath overnight. We were flooded in Master Bedroom, bath and closet. Main hallway, front foyer, sitting area and dining room. Sebastian was able to put us at ease, that SERVPRO would take care of us. Sebastian walked through and inspected the flooded areas. He briefed us all what had to be done. Immediately he went to work to extract all of the water from our rooms. He then checked the moisture level of all the lower walls and baseboards. He then briefed us that he would have to remove the baseboards and drill holes all throughout areas to aid in drying process. He set up dehumidifiers and dryers all throughout the affected areas the first day (Saturday). Sunday Sebastian and another Technician returned to monitor the drying and to check moisture levels. They determined that they needed to adjust the position for few of the dryers.
Monday Sebastian returned with more SERVPRO Technicians. He called my claims agent to get authorization to remove the wood floors from our Master Bedroom and closet. They removed our furniture started to take up the wood floors. Sebastian is very professional and a hard worker too. 

SERVPRO really does fix things "Like it never even happened." When our church was found on a Sunday morning 80% underwater, they were there in a jiffy. Two weeks later when we walked back in, there was no sign that anything had happened....no moldy smell, no messed up flooring or walls.... "Like it never even happened." These guys get it done -- call them first.  

The team came out after my water heater flooded my house in the early morning. The guys were quick to get here and start. After answering my questions I felt confident that the job was being done right. It has been relatively easy to get a hold of the team for updates and scheduling. 4 stars for the quick set up and response, 5 stars for the added customer service thus far.

Carlos and his team were a god send they all had great attitudes and were very professional. They came quickly and helped us in our hour of need when over 80% of our house flooded!

Lance, Arnold, Eddie, and Danny work very hard. They didn’t stop till the job was done. They were very informative which helped us make choices. We enjoyed having them in our home!!! They saved our home! They are our rockstars! .