Meet Our Team
Here to Help® 24/7.
SERVPRO of Park Cities
Jose Guerrero
Jose is a Construction Estimator who plays a critical role in providing accurate & competitive cost estimates. He also aides in effective project planning and decision-making! He is professional and compassionate and takes excellent care of customers.
Ajay Mistry
As our Reconstruction Project Manager, Ajay is responsible for overseeing and coordinating all aspects of a project. His role is crucial in successfully executing and completing reconstruction projects. We appreciate his professionalism!
Aaron Smith
Aaron is a Construction Estimator. His in depth knowledge of both Restoration and construction needs has made him a valuable asset to the team. He is professional and compassionate and takes excellent care of customers.
Doris Williams
Doris is our Production Manager who brings 5+ years of restoration experience to the team. She is very detail oriented and understands the importance of good communication. She is IICRC Certified in Water Damage and Restoration as well as Fire & Smoke Restoration and OSHA 30.
Mindi Parker
Mindi Parker is a Production Manager at SERVPRO of Park Cities. Mindi is responsible for restoration of water damage, fire damage, and many of the other services that we offer. Mindi has years of experience of in the industry and is a great leader out in the field with our technicians. She is a valued part of the team who always provides the best service to our customers.
Rhonda Lesman
Rhonda is a Job File Coordinator. She creates detailed estimates, keeps the teams on track and manages both internal and external communications.. Rhonda is certified through the IICRC in (WRT) Water Damage Restoration
Melissa Olivera
Melissa is a Job File Coordinator with an eye for detail and a passion for customer satisfaction. She helps with estimates and timeline management and always has a smile on her face when you visit the office.
Jorge Ramirez
We're happy to welcome Jorge back to our SERVPRO family, he was with us a few years ago. He is a Crew Chief with loads of experience on the Restoration side so getting reacquainted with the work flow took him no time at all. Jorge is friendly, and enjoys listening to music to motivate him throughout the work day.
Skylar LaBounty
Skylar joined us as a Crew Chief with 10 years of work experience in the restoration industry. He enjoys working with his hands and his extensive knowledge of all things mitigation has been essential in making sure all projects run smoothly.
Guillemo “Memo” Villafana
Guillermo has been working with us since 2019 and was promoted to Crew Chief because of the quality of his work. He is a certified Water Damage Restoration Technician with great attention to detail and customers appreciate his calm leadership on-site.
Francisco Velazquez
Francisco is one of our Restoration Technicians with great work ethic. He works primarily in Contents, but is always willing to lend a helping hand wherever needed. His coworkers enjoy his polite helpful nature.
Byron Patterson
Byron recently re-joined us as a Crew-Chief. He is hard-working, eager to learn, and ready to provide assistance whenever his crewmates need it. You can expect a job well done when Byron is on your team.
Willie Vonner
Willie is our newest Restoration Technician, but he has been affiliated with SERVPRO for some time. Our crew chiefs appreciate having Willie on their team because of his good natured attitude and his strong work ethic.
Jose Luis Lopez
Jose Luis is known for being a hard-working Technician. His kind nature and industriousness make him a pleasure to crewmates and Crew-Chiefs.
Patricia Escobar
"Patty," as she is affectionately called, has been an invaluable resource as a Crew-Chief in Contents. She is known for providing guidance and support to her crew members as well as addressing challenges that arise during restoration projects.
Maria Escobar
As a Crew-Chief in our Contents department, Maria makes sure that her crew stays on task in restoring and cleaning items damaged by various incidents. You can find her working closely with her technicians, ensuring a job well done!
Vicente Sanchez
Vicente is our newest Technician. We appreciate his dependable and resourceful character, and cannot wait to see how he grows here at SERVPRO!
Elmer "Saul" Parada
Saul is a Water Technician who is a team player! You can often hear him asking what other tasks need to be completed before he heads out for the day. Welcome to the team, Saul!
What our
customers are saying
Shannon and his team were beyond excellent! He helped me so much with this situation.
Everything was done very professionally.
A couple of months ago we learned that our insurance company (Farmers) was going to pay to replace a portion of our downstairs floor.
I was devastated by the fire at our home. From the first meeting the crew made me feel at ease.
We received very good service and our possessions were carefully cared for. They stayed with us until we could feel comfortable to complete the finer points of completion. Thank you for coming so far to help.
Cindi, Chris, and Nate were all very accommodating and very professional. I appreciated their attention to detail for this situation.
SERVPRO were professional, timely, and met all our expectations. I have been involved with 8 church projects for construction, repair, and cleanup. SERVPRO was the best.
The remediation tech was knowledgeable regarding the required service. He was thorough in answering the questions that I had. His manager was providing support and was concerned with providing correct information regarding my concerns.
I found SERVPRO to be an excellent company when we discovered some recent water damage and needed some mold remediation. They were very thorough and efficient in their work, and they kept me informed of what they were doing and the progress of the project. Shannon was great to work with and I would strongly recommend him and his company.
Shannon and his team were beyond excellent! He helped me so much with this situation.
Everything was done very professionally.
A couple of months ago we learned that our insurance company (Farmers) was going to pay to replace a portion of our downstairs floor.
I was devastated by the fire at our home. From the first meeting the crew made me feel at ease.
We received very good service and our possessions were carefully cared for. They stayed with us until we could feel comfortable to complete the finer points of completion. Thank you for coming so far to help.
Cindi, Chris, and Nate were all very accommodating and very professional. I appreciated their attention to detail for this situation.
SERVPRO were professional, timely, and met all our expectations. I have been involved with 8 church projects for construction, repair, and cleanup. SERVPRO was the best.
The remediation tech was knowledgeable regarding the required service. He was thorough in answering the questions that I had. His manager was providing support and was concerned with providing correct information regarding my concerns.
I found SERVPRO to be an excellent company when we discovered some recent water damage and needed some mold remediation. They were very thorough and efficient in their work, and they kept me informed of what they were doing and the progress of the project. Shannon was great to work with and I would strongly recommend him and his company.
About Us
Why SERVPRO of Park Cities?
SERVPRO of Park Cities understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our primary focus is to accommodate our customers in their time of need, being faster to any size disaster. We provide 24-hour emergency relief service that assures our highly trained technicians will respond immediately to any restoration or cleaning crisis.
What We Do
SERVPRO of Park Cities specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Park Cities can also mitigate mold and mildew from your home or business.
Our People
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Park Cities.
Locally Owned and Operated
Juan and Alison Zelaya are the owners of SERVPRO of Park Cities. They both have lived in Dallas for more than 15 years. Our customers can rest assured knowing that SERVPRO of Park Cities is locally owned and operated by owners and managers that care about the community. SERVPRO of Park Cities strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.
Call Us Today if We Can Serve You
If you would like to schedule service for your home or business, please call today at 214-522-3000.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
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