
Meet Our Team
Here to Help® 24/7.
SERVPRO of Dallas Love
Julie Goguen
General Manager of SERVPRO of Dallas Love
Julie joined our Dallas team in 2014, ready to handle anything that came her way. Today, she is the General Manager of our franchise and still wakes up excited and prepared to help our clients.
She is SERVPRO Hero-Ready Certified in water damage restoration and fire damage restoration. She is also IICRC certified in Water Damage Restoration and Advanced Structural Drying.
Before joining SERVPRO, Julie worked in accounting for over ten years.
When she's away from the office, she enjoys spending time swimming with her kids at home. She also loves to spend quality time with her grandson.
Chuck Hutchins
Sales Manager
If you've called into our office and noticed a baritone voice thanking you for reaching out to us, then you have heard the smooth radio voice of our Sales Manager--Chuck Hutchins.
It's not surprising that before joining SERVPRO over 20 years ago, Chuck worked for USA Radio as an operations manager. He still helps with presentation and audio needs at The Church of Rusk Creek, busy volunteering every weekend.
Chuck is a lifelong Texan and drinks diet Dr Pepper daily -- as most Texans do.
He is certified in the following:
- IICRC Water Restoration Technician
- IICRC Applying Structural Drying
- IICRC Commercial Drying Specialist
- OSHA 10 Safety Certification
- SERVPRO-Hero Ready
- State Certified Continuing Education Instructor for Mitigation.
Jessica Slown
Administration Manager
Jessica is the head of our estimating and project coordination department. She is an expert at insurance claims processing, having worked with almost every insurance company.
Before joining our team, Jessica was a restaurant manager. The work's fast beat helped her learn to handle multi-tasking and quick response time--a must-have skill in our industry.
Jessica has passed SERVPRO’s Hero-Ready Certification and is a trained professional restorer. Additionally, she has the Water Damage Restoration Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC). She has also completed Professional Bloodborne Pathogen Cleanup training.
Away from her desk, Jessica is busy with a toddler and a young child. Their favorite activities include making Daddy look for lost items, swimming, and long naps.
What our
customers are saying
The storm in February destroyed my house! SERVPRO came in and went over everything that was needing done with me. At first I was overwhelmed. They made the process go by so smooth. They packed out all of my things in my home and stored them in a pod in front of my house. They spoke to my insurance and had everything handled so I could focus on my family and where we had to move during all of this. Thank you for helping me through all of this! I will recommend you always!
The most reliable and professional damage restoration team in the Dallas area. Appreciate this business very much for their help.
Serve Pro did a great job helping get my house back in tip-top shape. After devastating water damage, my home needed demolition and then needed restoration! From the front office staff Jessica to Chance on the demo team, everything was done professionally and in a great amount of time! I could not recommend the staff enough.
My baby's daycare had a water damage last week. We thought we weren't going to be able to send our kids there for a week, but the SERVPRO folks literally moved all of the furniture so the school could continue operating in the dry wing. Wow! Can't tell you how relieved I was along with a bunch of other parents who thought we'd have to miss work. One of the technicians even stopped to explain to one of the kids what was happening and why everything was okay. Just so sweet and professional! Just wanted to say thanks to this franchise for caring about our little school. We LOVE what you are doing!
We had a small kitchen fire and put it out with water. Had no idea what to do with the entire house smelling like smoke plus a partially flooded kitchen. This SERVPRO office was the fastest one in Dallas to pick up the phone and come out. Lori was so nice and understanding. Thanks so much to the team that came out and got to work right away and knew exactly what to do. Our new puppy was very nervous with the noise of the machines and equipment but the guys did a great job with her. During the cleaning we also found mold behind the refrigerator to boot! Everything was taken care of and now we start the bit of constriction work we need to finish. Their manager bill is already doing a great job walking us through it. Thanks to everyone that guided us with insurance and all the paperwork. You are a great team!
Great customer service, very knowledgeable and reliable company.
Had a pipe burst in my home. SERVPRO provided great repairs in a timely fashion! Thank you!
The storm in February destroyed my house! SERVPRO came in and went over everything that was needing done with me. At first I was overwhelmed. They made the process go by so smooth. They packed out all of my things in my home and stored them in a pod in front of my house. They spoke to my insurance and had everything handled so I could focus on my family and where we had to move during all of this. Thank you for helping me through all of this! I will recommend you always!
The most reliable and professional damage restoration team in the Dallas area. Appreciate this business very much for their help.
Serve Pro did a great job helping get my house back in tip-top shape. After devastating water damage, my home needed demolition and then needed restoration! From the front office staff Jessica to Chance on the demo team, everything was done professionally and in a great amount of time! I could not recommend the staff enough.
My baby's daycare had a water damage last week. We thought we weren't going to be able to send our kids there for a week, but the SERVPRO folks literally moved all of the furniture so the school could continue operating in the dry wing. Wow! Can't tell you how relieved I was along with a bunch of other parents who thought we'd have to miss work. One of the technicians even stopped to explain to one of the kids what was happening and why everything was okay. Just so sweet and professional! Just wanted to say thanks to this franchise for caring about our little school. We LOVE what you are doing!
Serve Pro did a great job helping get my house back in tip-top shape. After devastating water damage, my home needed demolition and then needed restoration! From the front office staff Jessica to Chance on the demo team, everything was done professionally and in a great amount of time! I could not recommend the staff enough.
My baby's daycare had a water damage last week. We thought we weren't going to be able to send our kids there for a week, but the SERVPRO folks literally moved all of the furniture so the school could continue operating in the dry wing. Wow! Can't tell you how relieved I was along with a bunch of other parents who thought we'd have to miss work. One of the technicians even stopped to explain to one of the kids what was happening and why everything was okay. Just so sweet and professional! Just wanted to say thanks to this franchise for caring about our little school. We LOVE what you are doing!
We had a small kitchen fire and put it out with water. Had no idea what to do with the entire house smelling like smoke plus a partially flooded kitchen. This SERVPRO office was the fastest one in Dallas to pick up the phone and come out. Lori was so nice and understanding. Thanks so much to the team that came out and got to work right away and knew exactly what to do. Our new puppy was very nervous with the noise of the machines and equipment but the guys did a great job with her. During the cleaning we also found mold behind the refrigerator to boot! Everything was taken care of and now we start the bit of constriction work we need to finish. Their manager bill is already doing a great job walking us through it. Thanks to everyone that guided us with insurance and all the paperwork. You are a great team!
Great customer service, very knowledgeable and reliable company.
Had a pipe burst in my home. SERVPRO provided great repairs in a timely fashion! Thank you!
The storm in February destroyed my house! SERVPRO came in and went over everything that was needing done with me. At first I was overwhelmed. They made the process go by so smooth. They packed out all of my things in my home and stored them in a pod in front of my house. They spoke to my insurance and had everything handled so I could focus on my family and where we had to move during all of this. Thank you for helping me through all of this! I will recommend you always!
The most reliable and professional damage restoration team in the Dallas area. Appreciate this business very much for their help.
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