Entertainment District Cleanup and Restoration

Everyone was Nice & answered all questions. Will recommend to others.

My wife and I received great service from the SERVPRO team that came out during our flooding issue. Oscar Ortiz was amazing! He was extremely knowledgeable and incredibly professional. Oscar was able to let us know what to expect throughout the entire process—from beginning to end—which gave us a good sense of peace during a very stressful time. We knew from the time we met Oscar and his team that we were in good hands. Excellent job SERVPRO! Keep up the good work.

I was very pleased with the work performed and the fact that they also dealt with our insurance company was an added plus. I recommend SERVPRO to anyone who likes professional experienced people 

SERVPRO did an amazing job repairing my water damage. Responded on time and quick. They were very friendly and explained everything in great detail. They got the service done in no time, will definitely contact them for another time.

On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."

I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.

I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL

I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.

So great job! Share this letter! And by the way, I hope I never see yall again!

SERVPRO for life.

Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home at 1424 Oxford Place, Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people.  If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time.  As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist.  I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved!  Take care! Cynthia Bowman

Everyone was Nice & answered all questions. Will recommend to others.

My wife and I received great service from the SERVPRO team that came out during our flooding issue. Oscar Ortiz was amazing! He was extremely knowledgeable and incredibly professional. Oscar was able to let us know what to expect throughout the entire process—from beginning to end—which gave us a good sense of peace during a very stressful time. We knew from the time we met Oscar and his team that we were in good hands. Excellent job SERVPRO! Keep up the good work.

I was very pleased with the work performed and the fact that they also dealt with our insurance company was an added plus. I recommend SERVPRO to anyone who likes professional experienced people 

SERVPRO did an amazing job repairing my water damage. Responded on time and quick. They were very friendly and explained everything in great detail. They got the service done in no time, will definitely contact them for another time.

On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."

I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.

I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL

I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.

So great job! Share this letter! And by the way, I hope I never see yall again!

SERVPRO for life.