Great work, got finished a lot quicker than expected!

We are an Entertainment and Hospitality business they relies on outside services for mitigation following various unforeseen circumstances. SERVPRO has been prompt and professional in addressing any of issues, so that there is limited to impact to our customers and staff. Communication, follow up, and sincere pride in the work completed have been several of primary reasons for working with our representative and their team when needed.

The guys at SERVPRO of North Nashville were great to work with! I really appreciated their responsiveness and professionalism. Thanks SERVPRO!

The experience I had with SERVPRO representatives was always excellent. They stayed in contact with me and the insurance agent about the progress of the home clean-up, also sent emails with complete descriptions of the process so no unexpected questions arose. I'm am very satisfied with their service.

I am happy to report that good customer service still exists. After my insurance company was unable to provide a vendor to service my home (pipe burst) I turned to Google, plus received a recommendation that suggested SERVPRO. I called and Polly answered the phone in a pleasant voice. I explained my situation and she was kind and walked me through their process. I had the attention and assistance of SERVPRO from that day forward. Polly happily agreed to speak with my insurance adjuster to streamline communications. In addition, after the mitigation work started, we learned my situation needed additional services beyond the scope of SERVPRO—asbestos. Not to worry, Polly and the team worked with the environmental vendor to schedule and complete their work. After which, the mitigation work continued.

I received timely updates and if I had questions, I called and receivede prompt and friendly responses. Even beyond Polly, others on the team were responsive and addressed my questions via phone and text—texting becomes helpful during busy work days that require multi-tasking.

Would I recommend SERVPRO—YES! More specifically, the North Nashville location (I can only hope other locations live up to this standard). During a time when customer service appears to be a lost art, I was fortunate to connect with SERVPRO who was a tremendous help and went above and beyond to provide guidance and advice.  While customer service is important, the outcome and quality of their mitigation work was equally satisfactory.

Josh is an Angel! I called him 3 separate times (all hours of the day & night) and they came through for us. We were desperate and our plumbing situation was a nightmare! Josh gave me so much comfort and fixed the problem on our forever changing timeline (sewage cleaning). I wish I could give them 10 stars! Highly recommend!! Don't wait, call and give yourself peace of mind. Thanks Again.

I had my floor drains overflowing which caused a huge flood on my floor and carpet. Zack, Cam, and Brantley were the technicians that responded, and they were phenomenal! They explained everything that they were doing, making sure I was taken care of and they were really fast to get everything cleaned up too! Totally recommend!

I called SERVPRO & spoke to Rachel H. I was inquiring about getting mold cleaned off of couches following a water leak. Rachel kindly explained that due to the nature of mold, cleaning the couches would not ensure that the problem was resolved. My insurance was requesting some sort of statement to explain this in order to cover replacement of our couches. Even though we were not able to utilize any services from the company, Rachel, with the help of Cody G., went above and beyond to supply me with this statement. The customer service was exceptional. I will definitely be recommending & remembering SERVPRO in the future!

Zack was prompt and helpful with our issue! He ran multiple tests to give me confidence in tackling the issue at hand and suggestions on how to move forward. Thanks Zack!  

 

Great work, got finished a lot quicker than expected!

We are an Entertainment and Hospitality business they relies on outside services for mitigation following various unforeseen circumstances. SERVPRO has been prompt and professional in addressing any of issues, so that there is limited to impact to our customers and staff. Communication, follow up, and sincere pride in the work completed have been several of primary reasons for working with our representative and their team when needed.