SERVPRO of Downtown Philadelphia / Team Lutz

They went beyond what they needed to do. Great company.

I cannot say enough about how wonderful SERVPRO is. I had significant mold in my basement from a water runoff problem. They came very quickly, did a walk through, located the problem and told me step by step what could be done. While they could do mold remediation, the water problem that was causing it had to be dealt with. I was able to schedule an inspector and looked into estimates for a basement system. The crew were all amazing, hardworking, punctual, professional and gracious. The office was always on hand by text or email to answer additional questions.  After the mold project was completed, the crew picked up everything and swept my basement. No debris was left, not even in my driveway. When I had the basement system installed, those workers ran into an unforeseen problem which necessitated having three half walls of decorative brick removed. I emailed SERVPRO about checking those areas for mold. The office answered me within the day. No mold, fortunately. They actually sent a crew back out to remove some pieces of damaged wood, as well as clean and use encapsulating paint on those three areas of cinder block, at NO additional charge. I was floored. Who does that nowadays? These individuals are a pleasure to work with, patient, professional, answered all of my questions and did a phenomenal job. They are dog-friendly, too! I felt that the information given regarding what needed to be done was accurate and honest, and their estimate was fair. There was no pressure. I am beyond grateful with the positive experience I had with SERVPRO. Thank you all so much! You rock!

Had SERVPRO crew out to help with a water loss we had from a leaking pipe. The crew arrived quickly and were very professional. They had everything cleaned up and all the wet materials ripped out before any mold had the chance to grow. I would recommend SERVPRO to anyone who needs help with water in their homes! 

Had SERVPRO out to first look at some suspicious mold in my house. The manager came out and looked at it and had her crew here within an hour. They got everything cleaned up and they even sprayed something that kills bacteria and stops it from growing. I feel much better now that the mold is out of my house!! Thank you SERVPRO!!!!

They went beyond what they needed to do. Great company.

I cannot say enough about how wonderful SERVPRO is. I had significant mold in my basement from a water runoff problem. They came very quickly, did a walk through, located the problem and told me step by step what could be done. While they could do mold remediation, the water problem that was causing it had to be dealt with. I was able to schedule an inspector and looked into estimates for a basement system. The crew were all amazing, hardworking, punctual, professional and gracious. The office was always on hand by text or email to answer additional questions.  After the mold project was completed, the crew picked up everything and swept my basement. No debris was left, not even in my driveway. When I had the basement system installed, those workers ran into an unforeseen problem which necessitated having three half walls of decorative brick removed. I emailed SERVPRO about checking those areas for mold. The office answered me within the day. No mold, fortunately. They actually sent a crew back out to remove some pieces of damaged wood, as well as clean and use encapsulating paint on those three areas of cinder block, at NO additional charge. I was floored. Who does that nowadays? These individuals are a pleasure to work with, patient, professional, answered all of my questions and did a phenomenal job. They are dog-friendly, too! I felt that the information given regarding what needed to be done was accurate and honest, and their estimate was fair. There was no pressure. I am beyond grateful with the positive experience I had with SERVPRO. Thank you all so much! You rock!

Had SERVPRO crew out to help with a water loss we had from a leaking pipe. The crew arrived quickly and were very professional. They had everything cleaned up and all the wet materials ripped out before any mold had the chance to grow. I would recommend SERVPRO to anyone who needs help with water in their homes! 

Had SERVPRO out to first look at some suspicious mold in my house. The manager came out and looked at it and had her crew here within an hour. They got everything cleaned up and they even sprayed something that kills bacteria and stops it from growing. I feel much better now that the mold is out of my house!! Thank you SERVPRO!!!!

They went beyond what they needed to do. Great company.

I cannot say enough about how wonderful SERVPRO is. I had significant mold in my basement from a water runoff problem. They came very quickly, did a walk through, located the problem and told me step by step what could be done. While they could do mold remediation, the water problem that was causing it had to be dealt with. I was able to schedule an inspector and looked into estimates for a basement system. The crew were all amazing, hardworking, punctual, professional and gracious. The office was always on hand by text or email to answer additional questions.  After the mold project was completed, the crew picked up everything and swept my basement. No debris was left, not even in my driveway. When I had the basement system installed, those workers ran into an unforeseen problem which necessitated having three half walls of decorative brick removed. I emailed SERVPRO about checking those areas for mold. The office answered me within the day. No mold, fortunately. They actually sent a crew back out to remove some pieces of damaged wood, as well as clean and use encapsulating paint on those three areas of cinder block, at NO additional charge. I was floored. Who does that nowadays? These individuals are a pleasure to work with, patient, professional, answered all of my questions and did a phenomenal job. They are dog-friendly, too! I felt that the information given regarding what needed to be done was accurate and honest, and their estimate was fair. There was no pressure. I am beyond grateful with the positive experience I had with SERVPRO. Thank you all so much! You rock!

Had SERVPRO crew out to help with a water loss we had from a leaking pipe. The crew arrived quickly and were very professional. They had everything cleaned up and all the wet materials ripped out before any mold had the chance to grow. I would recommend SERVPRO to anyone who needs help with water in their homes!