We had a water supply line in the second story wall burst on a Saturday evening during the snows in February. Several inches of water filled the finished basement with some of it pouring through electrical outlets. It was a rough day. SERVPRO was contacted. Silo called back quickly to schedule immediately to come out and assess despite the snow and the fact that it was Saturday night. He even offered to bring us coffee which demonstrated that he understands how people might be feeling when they require SERVPRO services. Overwhelmed is probably the word for it. He showed up, did his assessment, offered some much needed humor, and then gave us an idea of what to expect going forward. Very professional without being impersonal. And so far, he has been the only contractor/service person we've contacted who was willing or able to come out and help. If it weren't for him showing up, we'd still be overwhelmed, searching for any kind of relief. I look forward to continuing to work with Silo and his team as we try and resolve this unforeseen disaster. 

They know their business. They repaired my water damage and it looked "Like it never even happened." They assisted in handling the insurance claim as well! Very happy!

Silo showed up at my house within 30 min of my call. I had water flooding my basement form a broken water supply line. I would not have known what to do without his expertise. He had tools which could tell exactly where the moisture in the walls were so they only had to remove the affected areas. Silo and his crew worked until midnight the first night packing up what was salvageable and removing drywall and insulation to get the drying process started. They had state of the art drying machines and air cleaners. They were there again first thing in the morning doing more demolition and cleaning. He also came to meet my insurance adjuster with me and has seen that the job is done right. I can not say enough about how hard these guys work. They were recommended to me by my insurance agent at Farmers who I trust.

I'll tell you all that SERVPRO has been excellent, timely and is working with us/our adjuster to ensure there is no needless work being done! Super transparent so I'm VERY happy! Thanks again Darcy.

These people worked their tails off to accommodate my situation. Professional and knowledgeable, as well. 

I can't thank SERVPRO of Southeast Salem enough for all they did for me when my basement had water damage. They were there step by step to help me understand what was going on and answer an questions that came up. They also negotiated with my insurance so I didn't have to! Wonderful people and great service. Would highly recommend!

I had a home disaster last week and seriously did not know what to do. After a day of shopping I came home to a flooded basement. I called my insurance agent and he highly recommended SERVPRO of Southeast Salem office to help with the flood damage. They came within minutes and immediately went to work on making sure that the cause of the flooding stopped and no further damage was done. The clean up was extensive,  yet quick because of their expertise. They even followed up with me a few days later to make sure I had no further issues and that everything was still operating ok. They were life savers!

When coming back home from vacation, me and my wife came home to find our kitchen and basement full of water.  We thought this couldn't be fixed.  I called a friend of mine and he told me that he had this happen to him a while back.  He recommended SERVPRO Southeast Salem to help fix my house.  In thirty minutes Sebastian arrived and explained to me step by step on what they would do to dry my home.  2 weeks later they dried out my home and I was very pleased. Sebastian and his crew were very helpful, and professional.

I've worked with SERVPRO of Southeast Salem for years and they've been nothing but responsive and helpful. Dealing with other people's things can be complicated, but I always feel like they simply care for their customers. I'd recommend them to friends and family anytime.

We had a water supply line in the second story wall burst on a Saturday evening during the snows in February. Several inches of water filled the finished basement with some of it pouring through electrical outlets. It was a rough day. SERVPRO was contacted. Silo called back quickly to schedule immediately to come out and assess despite the snow and the fact that it was Saturday night. He even offered to bring us coffee which demonstrated that he understands how people might be feeling when they require SERVPRO services. Overwhelmed is probably the word for it. He showed up, did his assessment, offered some much needed humor, and then gave us an idea of what to expect going forward. Very professional without being impersonal. And so far, he has been the only contractor/service person we've contacted who was willing or able to come out and help. If it weren't for him showing up, we'd still be overwhelmed, searching for any kind of relief. I look forward to continuing to work with Silo and his team as we try and resolve this unforeseen disaster. 

They know their business. They repaired my water damage and it looked "Like it never even happened." They assisted in handling the insurance claim as well! Very happy!