Dave Jones is the Owner/President of SERVPRO of Edmond. Dave graduated from Arizona State University with a Bachelor of Science in Political Science. Dave has 15 years of experience in the insurance and restoration industries. Over the course of his career with SERVPRO, Dave has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He also holds a Lead Based Paint Certification.

Pam Donaldson General Manager - Manages the Franchise office team with all accounting and administrative activities. She manages all aspects of franchise accounting and reporting. She ensures that all job files are properly audited and contain all required documentation. At times she will develop and implement annual office administration plans and budgets to automate and improve office productivity. Using her skills, she trains and coaches all office personnel to efficiently perform all assigned tasks. Pam manages and improves customer satisfaction, including the resolution of customer concerns.

Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Edmond. With over 20 years experience in the construction industry and 17 years in Insurance Restoration, Kyle brings the knowledge needed to make the job run smoothly. Kyle graduated from Chapman University in 2002 with a degree in Criminal Justice. Kyle relocated from California to Oklahoma in 2008 to join our SERVPRO team. Kyle's residential and commercial construction experience ensures that your project runs smooth and is completed in a timely manner.

First Impressions

Gayle fulfills a vital role in our operation. As Job File Coordinator, Gayle ensures that all jobs are properly documented and billed in a timely manner.

Ronnie Davis is an Estimator/Project Manager for SERVPRO of Edmond. Ronnie brings nearly 20 years of industry experience to SERVPRO and is totally committed to ensuring that all of his customers are taken care of and billed correctly.

Gerald Thomas is the Director of Marketing and Business Development for SERVPRO of Edmond and Team Jones. Gerald graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. He has over 20 years of experience in sales management and marketing experience. In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy. He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.

Armando Mendoza is the Large Loss Project Manager for SERVPRO of Edmond and Team Jones. Armando has 20 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company. Notable projects include:

• Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
• Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
• IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
• United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
• Crossroads Mall/Tulsa, OK-Tornado Cleanup

His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!

Dennis McKinley is the Vice President of Commercial Large Loss for SERVPRO of Edmond and Team Jones. Dennis brings nearly 20 years of industry experience to our team. He has extensive experience overseeing commercial projects in the United States and the United Kingdom. In 2009 Dennis sold and produced one of the largest disaster projects in SERVPRO history at the University of Louisville, after a flood totaled 5 campus buildings and damaged at least 4 others. Between 2010-2012 Dennis wrote the Corporate Commercial Large Loss Play Book which provides standards that are still followed by the industry today. In 2013 he built and managed from the ground up a very successful restoration franchise and won Rookie of the year/Texas and National of the Year in 2014. Most recently Dennis has managed the Extreme Response Teams (13 Teams) “Best of the Best” and he has managed the Large Loss Response Team (135 franchises). He coordinated commercial response for storm teams, provided leadership for Commercial Large Loss Division Project Managers, lead the Document Restoration Division, and managed the Commercial Operations Specialists. Dennis is an accomplished industry veteran with extensive loss remediation background, who holds the upmost standards in ethics and accountability.