Catherine Palmer is the Reconstruction Coordinator at SERVPRO of Wayne County. She oversees all tasks related to job management, including job file tracking, monitoring, and audits for each reconstruction project. Catherine creates preliminary estimates and ensures all necessary documentation is accurate and complete. She maintains clear communication with staff, customers, and insurance professionals, reviewing and validating initial reports from the team. Catherine also handles the final review and upload of job documentation, ensuring everything is ready for the audit process before closing out each reconstruction project.

Terry Miller is the Reconstruction Manager at SERVPRO of Wayne County. He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician and Carpet/Upholstery Cleaning Technician. He has also been trained in Fire Cleanup and Restoration. Terry responds to service calls when needed, sets up and establishes efficient job flow, and coordinates requirements for each job. He supervises work production and monitors assigned jobs from start to finish while enforcing all safety procedures. Terry also quickly resolves problems, should any arise, and monitors jobs to ensure the customers needs are met. Terry also has his General Contractors License and is OSHA certified.

Desmond Jones is the Sales and Marketing Representative for SERVPRO of Wayne County. He conducts repetitive sales calls to build relationships with customers. Desmond promotes and sells SERVPRO services to customers either face-to-face, by email, or by phone calls. He also helps develop and grow a new and existing customer base and educates prospects on why SERVPRO is the best cleaning and restoration company. He follows up with each customer ensuring all of their needs have been met. Desmond also promotes Continuing Education (CE) courses for Insurance Agents/Adjustors and approved Real Estate courses

Zach Turner is the Operations Manager at SERVPRO of Wayne County. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician. Zach responds to service calls when needed, sets up and establishes efficient job flow, and coordinates requirements for each job. He supervises work production and monitors assigned jobs from start to finish while enforcing all safety procedures. Lee also quickly resolves problems should any arise, and monitors jobs to ensure the customer's needs are met. Zach is also OSHA certified.

Jared Moore is the Production/Water Mitigation Manager at SERVPRO of Wayne County. He has prior SERVPRO experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician. Jared responds to service calls when needed, sets up and establishes efficient job flow, and coordinates requirements for each job. He supervises work production and monitors assigned jobs from start to finish, while enforcing all safety procedures. Jared also quickly resolves problems should any arise, and monitors jobs to ensure the customers needs are met. Jared also handles mold mitigation and is OSHA certified.

Jordan Davis serves as the Assistant Product Manager for the Reconstruction Department at SERVPRO of Wayne County. In his role, Jordan works closely with contractors, the production manager, and the job file coordinator to support project planning and execution. He assists with coordinating resources, managing timelines, and ensuring that reconstruction projects are completed on schedule and to the highest standards. Jordan also helps streamline communication between clients, contractors, and internal staff, contributing to smooth operations and successful project outcomes.

Donna Schultz is the Fire Production Manager at SERVPRO of Lenoir, Duplin, and Jones Counties, where she plays a critical role in overseeing fire damage restoration projects. With experience in managing fire-related restoration, Donna ensures that every project is handled efficiently and effectively. She coordinates the restoration team, monitors project progress, and manages resources to ensure that all fire damage work is completed to the highest standards. Donna’s attention to detail and commitment to quality make her an invaluable leader, ensuring that clients receive exceptional service throughout the restoration process.