Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Uptown Charlotte / Team Cox
Ralph Harris, Vice President, Mitigation Operations
Ralph Harris is the Mitigation Operations Manager. Ralph brings 15+ years of experience in Restoration production and will be responsible for all Water, Fire, Mold, Biohazard and General Cleaning lines of business.
JT Tolin, Standards
JT Tolin is the Production Standards Manager & Commercial Large Loss. JT leverages his 30+ years of experience to work with Production Managers, Crew Chiefs and Technicians to raise the level of our production teams. He is responsible leader for all large commercial losses which require a heightened level of communication and management.
Jenn Loadholt, Vice President, Contents Operations
Jenn Loadholt manages our rapidly expanding Contents business (restoring contents damaged by fire, water, or mold).
Penny Benkeser, CEO
Owner.
Danny Cox, CFO
Owner.
Jeff Watson, Business Development
Jeff Watson is our Business Development Representative. He helps us best serve our customers and our community.
Ashley Cox, Marketing and Communication Coordinator
Ashley is our Marketing and Communication Coordinator. She helps build and maintain our digital and physical presence in our communities.
About Us
SERVPRO of Downtown Charlotte/Team Cox understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business.
We opened our first SERVPRO franchise in May 2012. We started small but took every job and treated our customers with empathy and respect. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.”
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO of Downtown Charlotte / Team Cox is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
