Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Southwest Charlotte
Ramy Malka
President – Ramy Malka
As President, Ramy Malka provides strategic leadership and vision to drive the company's growth and success. He oversees business operations, financial performance, and long-term planning, ensuring the organization maintains its commitment to excellence. With a focus on innovation, efficiency, and team development, Ramy fosters a culture of collaboration and continuous improvement. His leadership plays a pivotal role in building strong relationships with clients, partners, and stakeholders while guiding the company toward sustained profitability and industry leadership.
Heather Schultz
Heather Schultz- Debt Manager
She is responsible for monitoring outstanding debts, developing repayment strategies, and ensuring compliance with financial policies. Heather works closely with internal teams and external partners to optimize debt management, minimize financial risks, and maintain accurate financial records. Her expertise in financial planning and analysis helps streamline processes and support the organization’s overall fiscal health.
Bess Eley
Bess Eley- Director of Digital Marketing
Bess Eley serves as the Director of Digital Marketing for SERVPRO. In this role, she spearheads the company's online marketing strategies, ensuring a strong digital presence that enhances brand visibility and customer engagement. Her expertise in digital marketing enables SERVPRO to effectively reach and serve their community, providing top-notch restoration services with a commitment to excellence. Bess's innovative approach and leadership contribute significantly to the company's growth and success in the competitive restoration industry.
Jane Rogaliner
Jane Rogaliner- V.P. of Marketing & Sales
Jane Rogaliner serves as the Vice President of Marketing and Sales for SERVPRO of South Charlotte. In her role, Jane leverages her extensive experience and strategic vision to drive growth and enhance customer relationships. Her leadership is instrumental in maintaining SERVPRO's reputation for exceptional service and reliability in the restoration and cleaning industry. Jane's commitment to excellence ensures that both locations consistently meet and exceed their clients' expectations.
Hector Rivera
Hector Rivera- Crew Chief
Hector Rivera, the Crew Lead at SERVPRO of South Charlotte, is known for his exceptional leadership and expertise in restoration services. With a keen eye for detail and a dedication to quality, Hector ensures that every project is completed to the highest standard, providing peace of mind to clients during challenging times
Rachel Lowery
Rachel Lowery- Commercial Account Manager
Rachel Lowery serves as the Commercial Account Manager for SERVPRO South Charlotte. In her role, she is responsible for managing client relationships, ensuring exceptional service delivery, and addressing the unique needs of commercial clients. With a strong commitment to excellence and a deep understanding of the restoration industry, Rachel plays a vital role in helping businesses recover from disasters efficiently and effectively, ensuring minimal disruption to their operations.
What our
customers are saying
Great experience with a great company. They offered exceptional service. Thank you for a job well done.
The team at SERVPRO did an excellent job. Will definitely refer Alex and his team.
I was referred to SERVPRO by a family friend. I am so glad I decided to take their recommendation. They were fast, professional, and I know I made the right decision having them clean up after my house flooded.
I came home from vacation to find a water leak. All I can say is thank God the two companies I called near me (Gastonia) didn't answer. It was a Sunday, around dinner time, and SERVPRO of West Mecklenburg County answered on the first ring and said they'd be there within the hour. It became clear very quickly that I was going to have to be moved out of the house and there would be extensive mitigation that would take more than a month. If you have never been through this, please believe me when I tell you the experience of being displaced from your home and all your things is gut-wrenching. However, the SERVPRO team not only handled everything with the utmost care and concern, they also understood the mental toll this kind of scenario takes on the homeowner. My home and I were treated with the utmost respect, kindness and concern. In fact, even as things were being ripped up and blowers/dryers/dehumidifiers were on full force (noisy), I felt oddly calm knowing I could count on this team to help me, to restore my house to normal (which, honestly, they restored to better than original) and that every single drop of moisture had been chased after and dealt with. The team -- Alex, Katarina, Keith, Elaine, Manny, Debora and others -- were hard-working, uncomplaining (it was 108 degrees inside the house at one point) and they clearly knew what they were doing. They are really good people. When it was all over I felt like I was losing a family, which sounds weird but when you go through a trauma like this and people come through for you you can't help but love them. I hope you never have to go through what I went through but if you do, call SERVPRO of West Mecklenburg County. You won't be sorry.
SERVPRO is hands down the only company I would recommend. Quick and Experienced!
Craig was fantastic, quick to respond, friendly and fair. Took care of some crawl space humidity, Alex was equally great and friendly. Do recommend.
Mold was growing everywhere and we thought there was no option. SERVPRO came in and made everything better.
We had a great experience with SERVPRO. I could not have asked for anything better. We would recommend your company to any of our family or friends.
Great service! I am a client for life.
Great experience with a great company. They offered exceptional service. Thank you for a job well done.
The team at SERVPRO did an excellent job. Will definitely refer Alex and his team.
I was referred to SERVPRO by a family friend. I am so glad I decided to take their recommendation. They were fast, professional, and I know I made the right decision having them clean up after my house flooded.
I came home from vacation to find a water leak. All I can say is thank God the two companies I called near me (Gastonia) didn't answer. It was a Sunday, around dinner time, and SERVPRO of West Mecklenburg County answered on the first ring and said they'd be there within the hour. It became clear very quickly that I was going to have to be moved out of the house and there would be extensive mitigation that would take more than a month. If you have never been through this, please believe me when I tell you the experience of being displaced from your home and all your things is gut-wrenching. However, the SERVPRO team not only handled everything with the utmost care and concern, they also understood the mental toll this kind of scenario takes on the homeowner. My home and I were treated with the utmost respect, kindness and concern. In fact, even as things were being ripped up and blowers/dryers/dehumidifiers were on full force (noisy), I felt oddly calm knowing I could count on this team to help me, to restore my house to normal (which, honestly, they restored to better than original) and that every single drop of moisture had been chased after and dealt with. The team -- Alex, Katarina, Keith, Elaine, Manny, Debora and others -- were hard-working, uncomplaining (it was 108 degrees inside the house at one point) and they clearly knew what they were doing. They are really good people. When it was all over I felt like I was losing a family, which sounds weird but when you go through a trauma like this and people come through for you you can't help but love them. I hope you never have to go through what I went through but if you do, call SERVPRO of West Mecklenburg County. You won't be sorry.
SERVPRO is hands down the only company I would recommend. Quick and Experienced!
Craig was fantastic, quick to respond, friendly and fair. Took care of some crawl space humidity, Alex was equally great and friendly. Do recommend.
Mold was growing everywhere and we thought there was no option. SERVPRO came in and made everything better.
We had a great experience with SERVPRO. I could not have asked for anything better. We would recommend your company to any of our family or friends.
Great service! I am a client for life.
About Us
SERVPRO of Southwest Charlotte understands that fire, water, and mold damage can disrupt your life and business in an instant. The stress and uncertainty these situations bring are overwhelming, and that’s where we step in—to provide expert restoration services with compassion, efficiency, and professionalism. Our goal is to minimize the interruption to your daily life while restoring your property quickly and thoroughly.
We specialize in the cleanup and restoration of residential and commercial properties following fire, smoke, or water damage. Our team also offers expert mold mitigation and remediation services to help ensure the safety and integrity of your space.
In 2024, SERVPRO of Southwest Charlotte embarked on an exciting new journey under the ownership of Ken Parker, Ramy Malka, Ron Pack, and Nate Hinders. This experienced team is committed to elevating our services and strengthening our connection to the Southwest Charlotte community. Their leadership combines decades of expertise with a customer-focused approach, ensuring that every project is handled with care and precision.
Our team is highly trained in property damage restoration. From rigorous initial training at SERVPRO’s corporate facilities to achieving advanced industry certifications through the IICRC, our staff is equipped with the knowledge and tools needed to restore your property to pre-damage condition.
With SERVPRO’s nationwide network of franchises, SERVPRO of Southwest Charlotte has the resources to handle disasters of any size—whether it’s a single-family home or a large-scale commercial property.
Since 1967, SERVPRO has been the trusted name in cleanup and restoration. At SERVPRO of Southwest Charlotte, we bring that legacy of trust and excellence to your doorstep, offering local expertise backed by the strength of a national brand.
When the unexpected happens, let SERVPRO of Southwest Charlotte be your partner in recovery. Contact us today to see how we can help you make it "Like it never even happened."
