My washing machine sensor that tells it when to stop filling stopped working.  Within four hors of the disaster, SERVPRO of South Charlotte was at my house with fans and dehumidifiers.  Within 24 hours they were back to pull the flooring because water had gotten underneath it.  They promised completion in 7 weeks and they delivered with flying colors.  The entire staff, from the office, to the people in the field, and their subcontractors were all professional, courteous and knowledgeable.  I would highly recommend them.  Thank you.  

SERVPRO of South Charlotte helped us get back in our condo after the unit above us flooded us out. Would highly recommend!

My insurance company contacted SERVPRO when I reported that I had discovered a water leak at my home. SERVPRO was quick to respond with a team to remediate the water damage. Led by Erin, the SERVPRO team was incredibly hard working and did a fantastic job of addressing the issues and drying out the impacted areas. They were very responsive and professional throughout the entire operation. Erin was great at communicating with my adjuster and providing me with regular updates. I hope I never need to use them again, but to anyone that has been impacted by water or other damage to their home, I can highly recommend SERVPRO.

Called in a panic and they assured me they would be at my house to take care of it that evening. My cleanup was due to a leak and we all know how quickly mold grows. They arrived and immediately went to work. I could not have asked for better service, professionalism or kindness. I highly recommend SERVPRO of South Charlotte!

SERVPRO services were extraordinarily helpful when we discovered a leak in our kitchen. So helpful to take up the damaged flooring and making sure we were completely dry before installing our new floors. Several visits, always checking and verifying moisture levels made us feel comfortable to proceed with repairs. Great customer service, prompt and professional!

These two ladies went far above their duties. They were always positive and kind. I will never forget them . Thank you for these two people.

My brother had a fire. Nephew was airlifted to the burn center.  House and all contents were covered with soot. From the hospital they contacted their agent. He asked around and gave them a name. They left his son's bedside to meet that person. Promises were given but the house and contents were left in much worse shape than when they started. That's where I come in. We met his agent and a rep of the other company and more promises were made to rectify the "unacceptable" job. Due to my nephew's condition my brother handed it to me to manage. I gave the other company several more chances and after additional broken promises and my brother's permission, I fired them.  Enter Tracie, SERVPRO of South Charlotte. I called to see if the average homeowner's sister could rent an air scrubber and ozone machine so I could breathe while cleaning the soot off myself.  She asked for some more information. When she realized none of the mitigation was done she helped walk me through the process and arranged for her Production Specialist to meet with the adjuster and me at house. An estimate was given and she had work started as soon as humanly possible. Despite record rainfall and multiple emails and phone calls from a slightly panicked sister she remained professional and calm throughout. On one of my trips down to check on the house and dog I met Erin. She explained mitigation process and showed me the soot she was removing. I was able to observe her meticulous attention to detail. She wiped every surface of the interior multiple times until they showed no soot. When I called my brother and told him his home was ready for them and it was clean with no smoke smell he was so relieved.  We have come out on the other side with a house he can safely bring his son home to.  Should we ever need these services again in the future, SERVPRO will be our only contact.

Really appreciated Regina coming out to my home. She does a fabulous job. Pleasant to be around.

Great asset and made the process seamless from the beginning!  Wonderful.  Very knowledgeable.  

My washing machine sensor that tells it when to stop filling stopped working.  Within four hors of the disaster, SERVPRO of South Charlotte was at my house with fans and dehumidifiers.  Within 24 hours they were back to pull the flooring because water had gotten underneath it.  They promised completion in 7 weeks and they delivered with flying colors.  The entire staff, from the office, to the people in the field, and their subcontractors were all professional, courteous and knowledgeable.  I would highly recommend them.  Thank you.  

SERVPRO of South Charlotte helped us get back in our condo after the unit above us flooded us out. Would highly recommend!