Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Northeast Charlotte
Winston Sheppard
Winston Sheppard is the Marketing Manager at SERVPRO of North Central Mecklenburg County. He is very dependable and has a strong work ethic and great customer service skills. Winston is knowledgeable about sales, production and in-office task. He is responsible for completing Emergency READY Profiles (ERP), setting up continuing education classes (CE) for local insurance agents and responding to our customers' needs. He also has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Oder Control, Fire & Smoke Restoration, Water Damage Restoration. Winston has expanded our franchise footprint since 2016 and is involved in the Mason Lodge Charity. He is a MARA baseball coach, is a member of the Mason Lodge, Gentlemen's Club, Blue Goose, Charlotte Restorers, and is also the Spark Golf League commissioner. Of course, Winston loves playing a round of golf.
Margie Olinger
Margie is our Office Administrative Assistant at SERVPRO of North Central Mecklenburg County since 2019. From answering the phone to detailed paperwork, she is the go-to-girl. Communications are key to great service, and Margie excels. She lives in Concord, NC and participates in Davidson Events, of which there are many. Margie has two beautiful children and enjoys working on computers, and likes Paint & Wine.
Terrill Stokes
Terrill is a force as a Mitigation Technician at SERVPRO of North Central Mecklenburg County. His job knowledge and skills provide exceptional cleanup and restoration outcomes. Our clients' expectations are always met when Terrill is on the job. He has over ten years experience in the construction and restoration industries and has been a team member since 2019. Terrill lives in Charlotte and enjoys cooking and being a father to his three boys and a daughter.
Robert Blair
Robert is a Production Technician at SERVPRO of North Central Mecklenburg County. His strong mitigation skills make him a valuable team member. He has been with us since 2019 though he has five years experience as a technician and field supervisor. He has training from Jim Pearson's in house certifications in trauma, mold, flood, HVAC cleaning, and insulation removal. He has several years experience in remodeling rentals. Robert likes building weird things, then throwing them away. He enjoys studying psychology, reading, writing fiction, and competitive shooting. Robert keeps busy.
Michael Green
Michael is a Mitigation Technician at SERVPRO of North Central Mecklenburg County. He is a team player since 2019 and is always willing to help--both our crews and our customers. He has certification as a WRT and continues his training. Michael is an asset to our franchise. He lives in Charlotte and is involved with Toys for Tots and enjoys spending time with his family and playing with his dog.
Jeff Winfrey
Jeff is the Reconstruction Supervisor at our SERVPRO of North Central Mecklenburg County franchise. He is a valuable member of our build back crew. Attention to detail, neat job site and satisfied customers are high on Jeff's list. He has 30 plus years in the construction and restoration business and has been a team member since 2016. Jeff plays music at multiple fundraisers every year and finds time for camping and hiking. He lives in Mooresville, NC with his wife Janet and their two children Xavier and Dax.
Kevin Smith
Kevin is a Production Technician at our SERVPRO of North Central Mecklenburg County franchise since 2019. He brings enthusiasm and a great work ethic to the job, each and every day. Kevin strives to keep our customers informed and satisfied with the results of our restoration efforts. He is in the Hero Ready and On-Line Training Programs. He is new to our area and lives in Kannapolis. Kevin was in the US Army and served three years. He likes to cook, sports, and playing with his dogs.
What our
customers are saying
Not sure who I should relay this message to but very impressed with Taylor and his communication and follow through on everything today. He touched base on the way out, while he was there, and once he completed the job for a run down. He also was super flexible with our request to move the job from Wednesday as originally planned to today. As a homeowner from afar, that communication and flexibility is GREATLY appreciated. So, in essence, job well done so far!
Alrighty, I think that’s got it covered for now. Again, thank you to you and your team. Keep up the great work! Enjoy your weekend!
SERVPRO is awesome. I needed some general cleaning and to get my house pressure washed and boy did I call the right company. It wasn't a lot of work, but they did an excellent job and were quick to get to my house.
I was very pleased! Very impressed with this SERVPRO. Thank You! I was glad that at each visit I saw the same faces. I appreciated the phone calls and willingness to work with my morning schedule.
We had water damage due to overflowing the bathtub and needed to use SERVPRO. We got an immediate response, they had someone come out within the hour, and it was cost efficient. We definitely recommending using them and will now use them for addition future services!
The crew were outstanding. Excellent communication skills! Thank You!
I went away on vacation and noticed my toilet had been overflowing when I returned. I called SERVPRO corporate and later received a call from Winston. A team came right out and stated working on my bathroom. They worked neatly and quickly. KEEP UP THE GOOD WORK
I had some mold damage in my bathroom. I called SERVPRO and they were great. The technician that came out called ahead and was so polite. After cleaning up the mold the technician shared with me how the company also does repairs. I chose SERVPRO for repairs. It did take some time, but I can't complain. My bathroom looks amazing. When I go take a shower I almost forget I am in my home. Need some work done? You should give these guys a try. THANKS SERVPRO
SERVPRO of North Central Mecklenburg County has been great. I never knew what a great company SERVPRO was. Last week I was able to go to a training and meet with other SERVPRO franchises. We are all different, but we are all one. One Team! It was great to learn new things, and to speak with others that do the same work as I do. To hear other experiences and what I can do to be more effective in my office. SERVPRO prides itself in customer service, but I also like how important outreach is to the franchises as well. Glad to be a part of a wonderful working environment.
SERVPRO of North Central Mecklenburg County provided good services for my house during my water loss. I had some issues with insurance for my repairs that caused some issues with my job, but Nichole stepped in. Nichole provided great customer services, responded to text, and calls promptly and if I needed her to come out to my house she was there.
Not sure who I should relay this message to but very impressed with Taylor and his communication and follow through on everything today. He touched base on the way out, while he was there, and once he completed the job for a run down. He also was super flexible with our request to move the job from Wednesday as originally planned to today. As a homeowner from afar, that communication and flexibility is GREATLY appreciated. So, in essence, job well done so far!
Alrighty, I think that’s got it covered for now. Again, thank you to you and your team. Keep up the great work! Enjoy your weekend!
SERVPRO is awesome. I needed some general cleaning and to get my house pressure washed and boy did I call the right company. It wasn't a lot of work, but they did an excellent job and were quick to get to my house.
I was very pleased! Very impressed with this SERVPRO. Thank You! I was glad that at each visit I saw the same faces. I appreciated the phone calls and willingness to work with my morning schedule.
We had water damage due to overflowing the bathtub and needed to use SERVPRO. We got an immediate response, they had someone come out within the hour, and it was cost efficient. We definitely recommending using them and will now use them for addition future services!
The crew were outstanding. Excellent communication skills! Thank You!
I went away on vacation and noticed my toilet had been overflowing when I returned. I called SERVPRO corporate and later received a call from Winston. A team came right out and stated working on my bathroom. They worked neatly and quickly. KEEP UP THE GOOD WORK
I had some mold damage in my bathroom. I called SERVPRO and they were great. The technician that came out called ahead and was so polite. After cleaning up the mold the technician shared with me how the company also does repairs. I chose SERVPRO for repairs. It did take some time, but I can't complain. My bathroom looks amazing. When I go take a shower I almost forget I am in my home. Need some work done? You should give these guys a try. THANKS SERVPRO
SERVPRO of North Central Mecklenburg County has been great. I never knew what a great company SERVPRO was. Last week I was able to go to a training and meet with other SERVPRO franchises. We are all different, but we are all one. One Team! It was great to learn new things, and to speak with others that do the same work as I do. To hear other experiences and what I can do to be more effective in my office. SERVPRO prides itself in customer service, but I also like how important outreach is to the franchises as well. Glad to be a part of a wonderful working environment.
SERVPRO of North Central Mecklenburg County provided good services for my house during my water loss. I had some issues with insurance for my repairs that caused some issues with my job, but Nichole stepped in. Nichole provided great customer services, responded to text, and calls promptly and if I needed her to come out to my house she was there.
About Us
SERVPRO of North Central Mecklenburg County understands the stress and worry that comes with fire or water damage and the disruptions it causes your life, home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of North Central Mecklenburg County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of North Central Mecklenburg County can also mitigate mold and mildew from your home or business.
Our staff is highly trained property in damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of North Central Mecklenburg County. The team works 24/7/365 to meet the disaster restoration needs of our customers.
If you would like to schedule service for your home or business, please call today!
We're a local family owned franchise. We started small but took every job and treated our customers with empathy, respect, and passion. Our Franchise strives for EXCELLANCE. Our IICRC-Certified restoration technicians can handle emergencies of any size or severity. Our team services the metro Mecklenburg county area. The owner, Wes Tyson was born in Charlotte and attended Charlotte Mecklenburg schools. Wes is married to Michelle Tyson and has raised there two children, Will and Leah in Charlotte.
Our Employees
Our mission is to develop a team of knowledeable professionals with compassion for people who focus on excellent service, fairness and quick response. This simple concept has driven our growth and we believe will continue to do so for years to come. Our employees are uniformed, background checked, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and our Crew Chiefs are Certified Technicians.
Our Services
Our local services include commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, COVID -19 sanitization, deodorizing and much more.
We are a preferred vendor for most insurance companies. CALL NOW to schedule a FREE Estimate.
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