We suffered water damage at our Ballantyne hotel and Chris and Austin responded quickly and did a great job at everything. 

We had suffered from a crazy water damage from a failed sprinkler system and the crew was quick to respond. They did a great job saving our new construction that was just completed and dried everything out fast and efficiently. 

I returned from vacation to find water damage from a roof leak and am extremely grateful to Jonathan for not only his quick response, but how he helped me and my family during this crisis. Very impressed by the service I received.

The entire SERVPRO team went above and beyond to work with us on remediation of mold in our house. Chris met us at least 4 times to discuss the process and plan - which was extensive. He answered every question quickly and thoroughly and made us feel like we were in good hands. And we were! Austin, the project manager, and his team (some of whom were Tom, Corey, Roy, Brittany, Justin and Joe) were extraordinarily professional, courteous and hard-working. I felt like SERVPRO and their team were personally invested in making sure our house was completely remediated as quickly as possible. I wish every service vendor was like this team of people. When you need SERVPRO, things are not going well so to find people who are empathetic and responsive is like a dream. With their hard work (and it was hard work!) all areas of our house passed the clearance testing on the first retest which is amazing. We can rest easy knowing our house is probably the cleanest of anyone we know now! I cannot recommend them highly enough.

Austin (PM) was great and very professional. He came out promptly and gave us an honest assessment of what was going on. He worked around our schedule and made sure we were comfortable and aware of the process. His crew was friendly and professional and made us feel like valued customers at all times, especially Tom who went to great lengths to communicate and keep us in the loop. Highly recommend using them.

Always there when you need them!!! Hands down the best in Charlotte.

Taylor Grimes and the East Charlotte SERVPRO team were complete professionals when helping us recover our Commercial Building after a fire. Will be calling them again in the future

I had the pleasure of meeting Taylor Grimes. She is an excellent representative of your company. Very knowledgeable of the processes and core business you offer. We look forward to utilizing the services you offer in the future. We always like it when a representative has the customer's best interest in mind!

Our hotel had a pipe break on 14th floor at 2am in the morning.  Major water damage was happening on the floors below. SERVPRO responded to my call at 2am and were on site within thirty minutes.  After the initial emergency services they walked me through the entire process and kept me up to date everyday until all the areas were taken care of. I can't thank them enough for being there when we needed them most!

We suffered water damage at our Ballantyne hotel and Chris and Austin responded quickly and did a great job at everything. 

We had suffered from a crazy water damage from a failed sprinkler system and the crew was quick to respond. They did a great job saving our new construction that was just completed and dried everything out fast and efficiently.