The entire SERVPRO team went above and beyond to work with us on remediation of mold in our house. Chris met us at least 4 times to discuss the process and plan - which was extensive. He answered every question quickly and thoroughly and made us feel like we were in good hands. And we were! Austin, the project manager, and his team (some of whom were Tom, Corey, Roy, Brittany, Justin and Joe) were extraordinarily professional, courteous and hard-working. I felt like SERVPRO and their team were personally invested in making sure our house was completely remediated as quickly as possible. I wish every service vendor was like this team of people. When you need SERVPRO, things are not going well so to find people who are empathetic and responsive is like a dream. With their hard work (and it was hard work!) all areas of our house passed the clearance testing on the first retest which is amazing. We can rest easy knowing our house is probably the cleanest of anyone we know now! I cannot recommend them highly enough.

Austin (PM) was great and very professional. He came out promptly and gave us an honest assessment of what was going on. He worked around our schedule and made sure we were comfortable and aware of the process. His crew was friendly and professional and made us feel like valued customers at all times, especially Tom who went to great lengths to communicate and keep us in the loop. Highly recommend using them.

The SERVPRO team came out cleaned the duct work to our home and they did an excellent job. The team showed up on time, explained what they were going to do, and followed through professionally and courteously. All of the registers were cleaned and everything was put back in place. Would recommend them to everyone.

You have been an excellent communicator and your team is VERY efficient! Great working with you.

Thank you for getting out to us so quickly. The crew was awesome and worked efficiently to clean everything back up timely. I thought that it was going to be an all-day thing. Fantastic group!

The team at SERVPRO of East Mecklenburg/Matthews did a great job of communicating and cleaning our office efficiently. 

This SERVPRO team did a fantastic job. From the outset they were communicative, professional, and followed through every step of the way. The thoroughness of their work was most appreciated and the restoration they provided to our flooded basement truly exceeded my expectations.

Keep doing what y'all are doing!

I returned from vacation to find water damage from a roof leak and am extremely grateful to Jonathan for not only his quick response, but how he helped me and my family during this crisis. Very impressed by the service I received.

The entire SERVPRO team went above and beyond to work with us on remediation of mold in our house. Chris met us at least 4 times to discuss the process and plan - which was extensive. He answered every question quickly and thoroughly and made us feel like we were in good hands. And we were! Austin, the project manager, and his team (some of whom were Tom, Corey, Roy, Brittany, Justin and Joe) were extraordinarily professional, courteous and hard-working. I felt like SERVPRO and their team were personally invested in making sure our house was completely remediated as quickly as possible. I wish every service vendor was like this team of people. When you need SERVPRO, things are not going well so to find people who are empathetic and responsive is like a dream. With their hard work (and it was hard work!) all areas of our house passed the clearance testing on the first retest which is amazing. We can rest easy knowing our house is probably the cleanest of anyone we know now! I cannot recommend them highly enough.

Austin (PM) was great and very professional. He came out promptly and gave us an honest assessment of what was going on. He worked around our schedule and made sure we were comfortable and aware of the process. His crew was friendly and professional and made us feel like valued customers at all times, especially Tom who went to great lengths to communicate and keep us in the loop. Highly recommend using them.