I suffered a devastating fire at my home. It was considered a total loss but SERVPRO of East Mecklenburg/Matthews helped with getting a list and pictures of all contents. They were timely and courteous throughout the whole process. Thanks guys! 

My experience with SERVPRO has been outstanding, especially my experience with Austin, who has served as my face to face contact since the night of the fire. Austin (and the collective SERVPRO team) has been responsive and professional from the start. He informs me with clarity, follows through without exception, and has served as a great partner through the entire process. I can count on him. He is THE reason I continue to work through SERVPRO as we plan and complete repairs

I returned from vacation to find water damage from a roof leak and am extremely grateful to Jonathan for not only his quick response, but how he helped me and my family during this crisis. Very impressed by the service I received.

The entire SERVPRO team went above and beyond to work with us on remediation of mold in our house. Chris met us at least 4 times to discuss the process and plan - which was extensive. He answered every question quickly and thoroughly and made us feel like we were in good hands. And we were! Austin, the project manager, and his team (some of whom were Tom, Corey, Roy, Brittany, Justin and Joe) were extraordinarily professional, courteous and hard-working. I felt like SERVPRO and their team were personally invested in making sure our house was completely remediated as quickly as possible. I wish every service vendor was like this team of people. When you need SERVPRO, things are not going well so to find people who are empathetic and responsive is like a dream. With their hard work (and it was hard work!) all areas of our house passed the clearance testing on the first retest which is amazing. We can rest easy knowing our house is probably the cleanest of anyone we know now! I cannot recommend them highly enough.

Austin (PM) was great and very professional. He came out promptly and gave us an honest assessment of what was going on. He worked around our schedule and made sure we were comfortable and aware of the process. His crew was friendly and professional and made us feel like valued customers at all times, especially Tom who went to great lengths to communicate and keep us in the loop. Highly recommend using them.

We had a small fire in our body shop. Austin Smith with SERVPRO came out to inspect the damages and explained what the process would be to get out shop back in working order as far as the cleaning. Austin was very professional in explaining the process and advised me he would need a week to the tear out and do the cleaning. Austin was a man of his word and him and his crew worked after hours to get it all done while trying not to disrupt our daily business. The crew that was here were all very polite and professional and had it all cleaned within the time frame initially stated. I was very pleased with the progress I saw every morning when I walked into the shop. Everything looks awesome and our shop is cleaner than it has been in years. We had several years of built up dust in the rafters and walls and it is all clean now. I will recommend Austin and SERVPRO to everyone I see. They are a very professional company and made the process painless.

Nobody can truly be prepared for a fire and the damage it creates. Finding a professional company that can simplify the process and look out for your best interest goes a long way to getting through it. I can't thank SERVPRO enough for all they've done for me since then. From packing out all of our stuff, to cleaning and restoring our home and most of all heartfelt communication.

The SERVPRO team was awesome! I am so impressed by the work performed as well as their exceptional professionalism. A sincere thank you to a special group.

We had the unfortunate incident of dealing with soot/smoke damage to our home. SERVPRO did an amazing job helping us get the damage cleaned up, including the cleaning of carpets and duct work. They went above and beyond working around our schedules to get our home back to the condition it was before the damage.  We highly recommend.

I suffered a devastating fire at my home. It was considered a total loss but SERVPRO of East Mecklenburg/Matthews helped with getting a list and pictures of all contents. They were timely and courteous throughout the whole process. Thanks guys! 

My experience with SERVPRO has been outstanding, especially my experience with Austin, who has served as my face to face contact since the night of the fire. Austin (and the collective SERVPRO team) has been responsive and professional from the start. He informs me with clarity, follows through without exception, and has served as a great partner through the entire process. I can count on him. He is THE reason I continue to work through SERVPRO as we plan and complete repairs