Hazelwood Cleanup and Restoration

I had my choice of fire restoration teams to help with the cleanup of the fire in my home earlier this month. Not having been through this before or knowing which company to use, I consulted with friends and family and the unanimous answer was SERVPRO. After working with you for the past two weeks, I understand why. From the first day (my walk through with Hank) to my final day, I was the priority. Each day, Tommy, Megann, Matt, Paula and Kellie worked hard and efficiently and always with a smile. In addition, I was very happy with the level of expertise and, especially, communication between all SERVPRO members, my insurance company and myself. In all, I just wanted to say thank you for the great team members who made an emotional situation both bearable and, in the end, so much better. Thank you

On July 15, 2013, Southeast Missouri State University experiences the unthinkable, a fire at Dempster Hall, home to the Donald L, Harrison College of Business. Without hesitation, the SERVPRO Disaster Recovery Team was on site to help assess the damage  and guide the Facilities Management staff through the recovery process.

SERVPRO, with guidance from the Facilities Management staff, hired local sub-contractors to assist with the recovery effort. The cooperation and team effort between all parties involved proved to be successful as the recovery effort of roughly 117,000 sq.ft. was completed in a 6 week period, allowing the University to open the facility on time for Fall Semester. 

The highly trained and very professional SERVPRO staff went above and beyond their job responsibilities to ensure that all areas of the facility were cleaned and repaired to the satisfaction of Southeast Missouri State.. The job performance and attention to detail by the SERVPRO staff exceeded the expectations of their slogan "Like it never happened."

On behalf of Southeast Missouri State University, the faculty, staff and students, we would like to thank SERVPRO for the excellent job done to ensure that Dempster Hall was restored to its original state, allowing the University to open the doors in the short time frame required.

WOW! This location is THE BEST! I had an issue with water damage in September. After I called, they arrived to my house within the hour! They came out around 1am to do clean up. Hank Z. and Brandon were amazing!!! They cleaned everything up so well, efficiently, and they answered all of my questions. Hank even gave me his card if I had anymore questions. They left about 8 fans for the weekend to dry the carpet completely. You couldn't even tell anything had happened after they left! The best part was their customer service. Mike was my contact for billing questions and such. He was helpful, attentive, and very personable. He was able to call me back almost immediately or even shoot a quick text if need be. HIGHLY RECOMMEND. If you want the job done right, professionally, and a quick response time to calls....look no further! I am a new homeowner, so this was very stressful for me, but SERVPRO eased my concerns. Totally worth it!

Inheriting a home with mold has been very stressful. I'm glad we were able to resolve it and thank you for your help getting it ready to be sold.

Thank you for promptly providing me an estimate for the mold in my basement. Your company has shown care for my concerns.

City staff has been impressed by the responsive, courteous and helpful service we received. Working with SERVPRO supervisors, we were able to continue to provide service to the community and restore critical functions more quickly than expected.

I have enjoyed working with SERVPRO and found all employees to be courteous, respectful and considerate of our dilemma. I would want SERVPRO professionals on the job.

I had my choice of fire restoration teams to help with the cleanup of the fire in my home earlier this month. Not having been through this before or knowing which company to use, I consulted with friends and family and the unanimous answer was SERVPRO. After working with you for the past two weeks, I understand why. From the first day (my walk through with Hank) to my final day, I was the priority. Each day, Tommy, Megann, Matt, Paula and Kellie worked hard and efficiently and always with a smile. In addition, I was very happy with the level of expertise and, especially, communication between all SERVPRO members, my insurance company and myself. In all, I just wanted to say thank you for the great team members who made an emotional situation both bearable and, in the end, so much better. Thank you

On July 15, 2013, Southeast Missouri State University experiences the unthinkable, a fire at Dempster Hall, home to the Donald L, Harrison College of Business. Without hesitation, the SERVPRO Disaster Recovery Team was on site to help assess the damage  and guide the Facilities Management staff through the recovery process.

SERVPRO, with guidance from the Facilities Management staff, hired local sub-contractors to assist with the recovery effort. The cooperation and team effort between all parties involved proved to be successful as the recovery effort of roughly 117,000 sq.ft. was completed in a 6 week period, allowing the University to open the facility on time for Fall Semester. 

The highly trained and very professional SERVPRO staff went above and beyond their job responsibilities to ensure that all areas of the facility were cleaned and repaired to the satisfaction of Southeast Missouri State.. The job performance and attention to detail by the SERVPRO staff exceeded the expectations of their slogan "Like it never happened."

On behalf of Southeast Missouri State University, the faculty, staff and students, we would like to thank SERVPRO for the excellent job done to ensure that Dempster Hall was restored to its original state, allowing the University to open the doors in the short time frame required.

WOW! This location is THE BEST! I had an issue with water damage in September. After I called, they arrived to my house within the hour! They came out around 1am to do clean up. Hank Z. and Brandon were amazing!!! They cleaned everything up so well, efficiently, and they answered all of my questions. Hank even gave me his card if I had anymore questions. They left about 8 fans for the weekend to dry the carpet completely. You couldn't even tell anything had happened after they left! The best part was their customer service. Mike was my contact for billing questions and such. He was helpful, attentive, and very personable. He was able to call me back almost immediately or even shoot a quick text if need be. HIGHLY RECOMMEND. If you want the job done right, professionally, and a quick response time to calls....look no further! I am a new homeowner, so this was very stressful for me, but SERVPRO eased my concerns. Totally worth it!

Inheriting a home with mold has been very stressful. I'm glad we were able to resolve it and thank you for your help getting it ready to be sold.

Thank you for promptly providing me an estimate for the mold in my basement. Your company has shown care for my concerns.