Dear Scott,

When we had a washing machine supply line hose break, I called SERVPRO for assistance.

We ended up with about 2 inches of water in our basement due to the break in the supply line to our washing machine on a Sunday night. Once the SERVPRO team arrived, they stayed until 1:30 in the morning helping us clean up.

Because we live in a townhouse complex we have a shared basement area and due to the work of the SERVPRO people we contained the water in our unit and saved the rest of the Townhouse Association major damage.

Tucker and his crew were very professional and were very reassuring to us which kept the stress level down and we appreciate that very much.

Over the next several days Tucker and his crew returned to assess any further damage and remove any damaged sheet rock and carpeting that needed to be replaced.

I want to thank Tucker and the SERVPRO Team for their professionalism and dealing with the insurance in a timely manner. I would recommend this service to anyone who finds himself in a similar situation.

Cory and his team were wonderful and made a tough time so much easier. They managed to salvage a lot of our floors and ceilings. He knew right away the bathroom had extensive damage, and demo’ed it within 3 days. He communicated the issues to us - we understood exactly what was happening. His team was on time, efficient and very hard working. Cory is a great guy to work with - thanks Cory!

My washer malfunctioned in late December, causing severe water damage to my home. Despite the busy time of year, The SERVPRO team was able to come out right away t help. The service reps were friendly, knowledgeable, and patient throughout a very stressful situation. I appreciated it so much!!

Thank you!
Aileen S.

Dear Scott,
I want to thank the SERVPRO specialists who did such a wonderful job on my water damaged kitchen floor. They were efficient and made sure the job was done correctly. I would be pleased to recommend SERVPRO to anyone who has any kind of damage to their home.

Thanks for all your help with this project! As fairly new homeowners I really appreciated the insight and expertise you provided during your initial assessment of our basement and I was only further impressed with your entire crew as we navigated the cleanup/restoration process.

I was impressed with the level of communication everyone who came out to the house was able to provide, from calling ahead, to answering questions I had during the process. Tucker, Rachel, Jordan, Joe and Carlos were all out over about a 5 day period and all of them were fantastic to work with.

Thank YOU for your help as well, I felt like we were in good hand from start to finish.

Thank you so much for the calm, through explanations and the great work. I was especially impressed with the cooperation with my plumber and contractor during the process!

We had a pipe burst in the middle of the night and a substantial amount of water leaked through our home. Kyler and Kyle showed up within two hours and got to work right away. I was pretty rattled by the whole event but the SERVPRO technicians and their customer service was calm, informative and they didn't try to talk me into or out of anything. They only wanted to help me make an informed decision and get our house dry as quickly as possible. Kyler was particularly good with communication and even responded within minutes when I had questions and he was not even on site. I am very impressed with the quality of services we received from SERVPRO.

Respectfully,

David P.

Dear SERVPRO:
Jordan was exceptional during this process. He maintained constant contact with me about his findings and conclusions. He informed me of every step of the process and contacted me about any concerns or problem areas. His manager Joe, was just as informative. Both were very proactive with working with the insurance adjuster.

Thank you,
Richard J.

Did a great job of listening to our concern to not tear up the bathroom floor and instead continued drying it out over the weekend. In the end the floor dried successfully and we saved time and money by not removing the flooring.

Dear Scott,

When we had a washing machine supply line hose break, I called SERVPRO for assistance.

We ended up with about 2 inches of water in our basement due to the break in the supply line to our washing machine on a Sunday night. Once the SERVPRO team arrived, they stayed until 1:30 in the morning helping us clean up.

Because we live in a townhouse complex we have a shared basement area and due to the work of the SERVPRO people we contained the water in our unit and saved the rest of the Townhouse Association major damage.

Tucker and his crew were very professional and were very reassuring to us which kept the stress level down and we appreciate that very much.

Over the next several days Tucker and his crew returned to assess any further damage and remove any damaged sheet rock and carpeting that needed to be replaced.

I want to thank Tucker and the SERVPRO Team for their professionalism and dealing with the insurance in a timely manner. I would recommend this service to anyone who finds himself in a similar situation.

Cory and his team were wonderful and made a tough time so much easier. They managed to salvage a lot of our floors and ceilings. He knew right away the bathroom had extensive damage, and demo’ed it within 3 days. He communicated the issues to us - we understood exactly what was happening. His team was on time, efficient and very hard working. Cory is a great guy to work with - thanks Cory!