Meet Our Team
Here to Help® 24/7.
SERVPRO of Saginaw / Bay City
Eric Gauthier
Eric joined SERVPRO®; Team Miller in 2019, and has taken on the role of DRT Operations Manager. Eric holds certifications including IICRC Water Restoration, IIRC Fire Restoration, GLSTC Safety, OSHA 30 and Asbestos Contractor Supervisor. His current focus is coordinating and managing our Disaster Recovery Team’s nationwide large-scale cleaning, fire and flood projects. This work includes hurricane response and large-scale COVID-19 cleaning projects.
Levi Kauffman
Levi joined SERVPRO®; Team Miller in 2022, and has taken on the role of Project Manager with our Disaster Recovery Team. Before joining the restoration industry, Levi worked in federal law enforcement. Levi attended Patrick Henry College and holds certifications including IICRC Water, Fire and Smoke. His current focus is coordinating between our sales team and large customers to ensure our Disaster Recovery Team’s nationwide large-scale cleaning, fire and flood projects and completed on schedule, to plan and meet quality standards. This work includes hurricane response and large-scale COVID-19 cleaning projects. In Levi’s free time, he enjoys coaching youth basketball.
Josh Elzinga
Josh joined SERVPRO®; Team Miller in 2024, and has taken on the role of Project Manager. Before joining Team Miller, Josh spent 3 years working as a project manager in the restoration industry, and earned a Millwright Tradesman Card. His current focus is supervising and coordinating various team members and contractors to ensure our Disaster Recovery Team’s nationwide large-scale cleaning, fire and flood projects and completed on schedule, to plan and meet quality standards. This work includes hurricane response and large-scale COVID-19 cleaning projects. In his free time, he enjoys deer hunting, walleye and salmon fishing, and horseback riding.
Justin Burtch
Justin joined SERVPRO®; Team Miller in 2016, and has taken on the role of Large Loss Abatement Project Manager and Technical Specialist with our Disaster Recovery Team. During his tenure with Team Miller, Justin also has worked as facility manager and purchasing. He attended INSTE Global Bible College, and holds certifications in Lead Renovator Initial, Applied Microbial Remedial Technician, IICRC Water Damage and Microbial Remediation, Asbestos Contractor Supervisor, and OSHA 30. His current focus is coordinating between our sales team and large customers to ensure our Disaster Recovery Team’s nationwide large-scale cleaning, fire and flood projects and completed on schedule, to plan and meet quality standards. This work includes hurricane response and large-scale COVID-19 cleaning projects.
Judd Woods
Judd joined SERVPRO®; Team Miller in 2016, and has taken on the role of Large Loss Project Manager with our Disaster Recovery Team. During his tenure at Team Miller, Judd also worked as Safety Director and Transport Coordinator. Judd holds multiple certifications including OSHA 30 Construction Safety, Contractor Supervisor, TWIC and a Class A CDL. His current focus is supervising and coordinating various team members and contractors to ensure our Disaster Recovery Team’s nationwide large-scale cleaning, fire and flood projects and completed on schedule, to plan and meet quality standards. This work includes hurricane response and large-scale COVID-19 cleaning projects.
Nate Boucher
Nate joined SERVPRO®; Team Miller in 2017, and has taken on the role of Project Estimator/Auditor with our Disaster Recovery Team and across all franchise locations. During his tenure at Team Miller, Nate also worked as Xactimate Specialist and IT. Before coming to Team Miller, Nate spent 3 years as a residential reconstruction project manager. He attended Western Michigan University. His current focus is to estimate and invoice large commercial losses along with collecting final payments. His work involves travel, sketching and reporting estimates of anything related to time and materials to fellow team members. In Nate’s free time, he enjoys athletics, coaches high school football and travel baseball, plus hunting and fishing.
What our
customers are saying
Tim did a great job!
We were very pleased with the excellent work. Above all, our special appreciation to Tim Kenel, Project Manager.
SERVPRO responded so quickly, so completely, so politely, and so perfectly that I wish I could give more than 5 stars! Thank you to your entire staff!
Luckily Tim Kenel helped us through this disaster with professionalism and ease. I must add that Jim was extremely helpful and professional. He’s the best at what he does. Thank you!
Dave called and answered all of my questions during this whole process and put my mind at ease.
Quality repairs and remediation.
Annabelle, Lisa, and Jody were amazing!
Jason and Alex were great!
Josh and Rodrick were fantastic! They did a great job and were extremely polite and considerate. I would recommend them to everyone.
Tim did a great job!
We were very pleased with the excellent work. Above all, our special appreciation to Tim Kenel, Project Manager.
SERVPRO responded so quickly, so completely, so politely, and so perfectly that I wish I could give more than 5 stars! Thank you to your entire staff!
Luckily Tim Kenel helped us through this disaster with professionalism and ease. I must add that Jim was extremely helpful and professional. He’s the best at what he does. Thank you!
Dave called and answered all of my questions during this whole process and put my mind at ease.
Quality repairs and remediation.
Annabelle, Lisa, and Jody were amazing!
Jason and Alex were great!
Josh and Rodrick were fantastic! They did a great job and were extremely polite and considerate. I would recommend them to everyone.
About Us
Founded in 1967, the SERVPRO® franchise system is most widely known for their fire and water cleanup and restoration services. The network of individually owned and operated franchises responds to property damage emergencies. SERVPROresponds to emergencies ranging from small individual disasters to multi-million dollar, large-loss situations, providing coverage in all 50 states, as well as Canada.
Starting in 1996, Randy Miller was an early pioneer to the mid-Michigan area SERVPRO system. Since then, the franchise system has grown to over 1800 individually owned and operated franchises. Originally, Randy started in Genesee County and expanded into Saginaw in 1997. Randy has grown, acquired, and sold multiple territories throughout Michigan. With their headquarters here in Saginaw and an office in Romulus, they currently operate licenses in Saginaw, Bay City, Midland, Romulus, Taylor, Downriver, Westland, Shiawassee, New Center, Highland Park, and West Sterling Heights
The Saginaw-based franchise has been ranked in the top 10 for the past 16 years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, a large portion of their business is providing support to other franchises—primarily on commercial losses, and traveling the country for catastrophic events such as floods, tornadoes and hurricanes.
Our Saginaw based franchise offers many services beyond the fire and water cleanup and restoration services; such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, just to name a few.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are also beyond grateful for our local community, who has also played a large role in our accomplishments, without their trust in our services and brand we would not have earned this recognition.
SERVPRO of Saginaw is a subsidiary of RACM LLC.
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