Jorge Gutierrez is co-owner of Team Gutierrez, which includes SERVPRO of Rockville-Olney, SERVPRO of Silver Spring North, as well as our sister franchises SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E.

He has been with the company 13+ years and is IICRC certified in WRT/ASD/CDS/FSRT/OCT. He is also a certified member of the American Biorecovery Association. Jorge is a graduate of the University of Maryland, where he received a bachelor's degree in business administration.

Jorge and his wife and co-owner Michelle, have 4 children.

Outside of SERVPRO life, he enjoys coaching his children in sports, and serves on the board of Olney Boys & Girls Club. Jorge also enjoys golf and attending University of Maryland sporting events. Go Terps!

Michelle Gutierrez is co-owner of SERVPRO Team Gutierrez, which consists of Rockville-Olney, SERVPRO of Silver Spring North, SERVPRO of Laurel & SERVPRO of Greenbelt NE/Beltsville E. She has been with the company 20+ years and is certified in IICRC WRT.

"As our team has grown over the years, our efforts have remained the same: We aim to be 'Faster to Any Size Disaster,' so we can restore your properties 'Like it never even happened.' And we do that by putting you - our customers - first!" says Michelle, who serves on Corporate's newly-established Operating Systems Improvement Board.

Michelle holds a bachelor's degree in communications from Towson University. She and her husband and co-owner Jorge, have 4 children. Outside of SERVPRO life, Michelle enjoys watching her children play sports, traveling and running.

There's never a dull moment for Alex Chavarria at SERVPRO of Rockville-Olney/Silver Spring North and SERVPRO of Laurel and Greenbelt NE/Beltsville E. Formerly our production manager and presently our mitigation director for the four franchises, his work days are unpredictable and oftentimes, very intense and stressful.

"It's very hard to get bored," Alex says of his job of 11+ years now. He is certified in IICRC WRT/ASD/CDS/HST/FSRT/OCT and AMRT, and a member of the American BioRecovery Association.

Alex takes pride in his work, and wants every customer to know that each cleanup & restoration project is a team effort. "The client and us are on the same team and everyone has a role to play." He recently led our Storm Team in responding to the massive cleanup & restoration efforts in Texas in February-March 2021, helping to restore dozens of storm-damaged homes and businesses in the Dallas area.

A resident of Frederick since 2003, Alex enjoys spending time in Downtown Frederick and volunteering at soup kitchens. He has great interest in government and hopes to run for public office one day.

"I would like to serve in city government, Frederick board of aldermen and maybe mayor eventually," he says. "I think many national and global issues can be resolved at a local level, one community at a time rather than on a big scale -- one person in one town making a small difference happening all over the place kinda thing. I don’t want to just complain about stuff in my community if I’m not willing to at least try to make it better."

Meet Megan Sweeney, the office manager for SERVPRO of Rockville/Silver Spring North and SERVPRO of Laurel and Greenbelt NE/Beltsville E. Though Megan doesn't mind being known as an office clown because she loves to laugh and make jokes, she is a studious and voracious learner who loves to research, take instructional courses, and read and watch documentaries.

IICRC WRT/AMRT certified, Megan has been with SERVPRO for six years. She runs a tight ship as the office manager, but loves when opportunities arise to assist on-site with commercial large losses, or to use her communication and sales skills at the company's marketing events.

Born and raised in Montgomery County, MD, Megan attended The Academy of the Holy Cross in Kensington, and the University of Maryland as a College Park Scholar. Sports have always been a huge part of Megan’s life, especially basketball, field hockey and soccer. For the past 20 years, she has volunteered with various Special Olympics Maryland – Montgomery County (SOMO) Young Athletes Programs, mostly with TOPSoccer, a youth soccer program jointly run by SOMO & MSI Soccer.

Some of her favorite things: Monster Energy drinks, doughnuts with white icing & sprinkles, archaeology, anthropology, history, politics, animals, fashion, art & design, and shopping for others...

Ramona Drieu has 33 years in business development. She has been with SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North for 7 years. Ramona is IICRC WRT/AMRT Certified. She has 2 children, Daniel and Rhianna. She is a huge animal lover and currently has 3 chihuahuas, Remy, Reese and Rascal and a cat named Rio.

In her free time, Ramona enjoys getting together with friends and spending time with her family. She also enjoys cooking, gardening, staying active and being outdoors, as well as traveling. She is an avid Cardinals baseball fan. Go Cards!

Ramona likes knowing that all our SERVPRO franchises, including SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E, provide an invaluable service to people after suffering a major water or fire event. "It is rewarding helping others," she says.

Melissa Richards has been a job file coordinator/estimator at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North since 2016. She is IICRC-WRT (Institute of Inspection, Cleaning and Restoration Certification-Water Restoration Technician) certified. Among her favorite parts of the job are the team members she works with.

She is a lifelong Marylander and lives in Anne Arundel County. She has three grown sons, and enjoys volunteering with various organizations including Habitat for Humanity. Outside of work, Melissa also loves reading, movies, hiking, and hanging out with family and friends.

Gary Amaya is one of our estimators in the Repairs/Reconstruction department. A Prince George's County, MD resident, he has been in the restoration business for 20+ years, with more than 6 years as a reconstruction estimator. He joined SERVPRO of Laurel and Rockville-Olney in 2018.

Gary is IICRC Certified in CCT, FSRT, WRT and OCT. He is also certified in Lead Renovation, Repair and Painting.

Gary's favorite part about his job at SERVPRO is that his days are very busy and unpredictable. "It's always changing, and the weeks go by fast," he says.

Outside of work, Gary and his wife, Len, enjoy traveling, dining out, movies and spending time with family and friends. He follows sports including his favorite team, the Washington Football Team!

Candace Tash has been an accounting administrator for the SERVPRO of Rockville-Olney/Silver Spring North family for 14 years, handling all of the billing for the mitigation department and all of the collections for the company. She grew up in Olney and lived in Maryland for eight years before moving to Wilmington, DE after marriage in 2015.

Candace's husband, Alec, is a pilot, so it's not surprising that Candace herself, is a student pilot working on her flying certification. She and her husband own a small airplane, called a bug smasher because it actually smashes bugs while flying!

IICRC WRT-certified, Candace holds a bachelor's degree in social science from the University of Maryland University College. She hopes to pursue a master's in the future so she can become a counselor of some sort. "I guess we will see what the future brings," she says.

Outside of work and flying, she and her husband also enjoy swimming, as well as taking their dog Snooze (a bullwawa, which is a bulldog/chihuahua mix!) out for walks.

Trinh Le joined the marketing team of SERVPRO of Rockville-Olney and Silver Spring North at the start of 2021, managing the franchises’ website content and social media presence.

She's on the Greater Rockville Chamber of Commerce board of directors and serves on its marketing and membership committees. Trinh is also active on other local chambers, as well as the Catholic Business Network of Montgomery County, MD, Business Networking International and other networking scenes including real estate.

Trinh has an extensive background in print journalism, having worked as a news reporter and editor for various newspapers in Texas before moving to Maryland with her husband in January 2002. She did her undergraduate studies at the University of Texas at Austin and started her newspaper career at the Austin American-Statesman before becoming a reporter at the Port Arthur News in Port Arthur, Texas, where she met her husband.

In Montgomery County, Trinh is the former real estate editor for The Gazette, a group of community newspapers owned by Washington Post Co. and later acquired by Jeff Bezos of Amazon. The Gazette folded in 2015, though Trinh has continued to write & edit on a freelance basis.

Outside of work, Trinh loves long walks, photography, books and flowers, as well as road trips and camping with her husband and son.

Hunter Pitts is our operations and project manager of the repair division. He has had a well-rounded work career – having spent 30+ years in residential & commercial construction, 15 years of those in insurance restoration, as well as directing security for a major concert promoter in the DC/Baltimore region for 25 years when time allowed. He joined SERVPRO of Rockville-Olney in 2019.

Loss due to fire and water emergencies is no doubt stressful. But to be able to help restore some of that loss for those affected has been satisfying for Hunter. “The thing that is rewarding is when we see how happy the customer gets when their home has been restored after going through their particular loss.” For Hunter, communication is key to most anything in life, “and as long as that is being done, all the expectations should be met."

Hunter and wife Dana have 5 children, including two they adopted from Africa through Compassion International; and 6 grandchildren. He has lived in Maryland since 1980, currently residing in Frederick County.

Outside of work, Hunter loves music and has been in bands singing and playing harmonica. He and his family attend a church in Mt. Airy, where he plays percussion and harmonica on the praise team.

Susan McBrearty brings 20+ years of experience in contract, IT management, sales, auditing, and office & personnel management to her new role as Reconstruction Coordinator at SERVPRO of Rockville-Olney and its sister franchises -- SERVPRO of Silver Spring North, SERVPRO of Laurel & SERVPRO of Greenbelt NE/Beltsville E.

Prior to joining SERVPRO in March 2021, Susan managed a couple of medical offices, where she did medical billing and collections. Before that, she was project manager for Purofirst of Metropolitan Washington for 3 years.

As the reconstruction coordinator here at SERVPRO of Rockville-Olney, Susan handles all incoming jobs, from initial contact with the customers to preparing the reconstruction contract and finalization of invoices. She works closely with the project managers “to ensure we are hitting our targets through the rebuild process. I feel they have put a good team in place and for us to be the best we can be.”

Susan grew up in Montgomery County and now lives in the Lake Linganore area of Frederick County. She has a son, 24, who is on track to graduate from the University of Maryland next year.

Outside of work, Susan enjoys cooking, hiking, biking and hanging out with friends & family. She also enjoys attending UMD Terps games, Ravens football and Washington National games.

Meet Reed Frazier – SERVPRO of Rockville-Olney & Silver Spring’s restoration coordinator and estimator. Reed has been with the company nearly 2 years, starting out as a project manager and estimator. He enjoys SERVPRO’s work environment, calling it “like a big family” that most jobs do not have.

“I like the feeling that everyone is here to help people and that they are happy to be here and doing it,” he says.

Reed has been in the restoration industry since 1998. He holds IICRC certification (Institute of Inspection, Cleaning and Restoration Certification and a host of other professional accolades, including being a Master Water Restorer and Master Fire & Smoke Restorer, AMRT, ASD, CCT, CRRIT, HST, JTC, OCT, UFT, WRT, CMRT…

A lifelong resident of Montgomery County, Maryland, he now lives in Germantown with his wife and cat. They enjoy cooking, traveling, reading and spending time with their son & his wife at the beach.

Julio Justiniano is one of the nicest guys you'll ever meet, which is why our SERVPRO of Rockville-Olney family feels so fortunate to have him on our team.

Julio is one of our project managers, doing estimates and inspections for all the jobs on his plate. With over 20 years of restoration experience, most of those years as a crew chief before joining our Rockville family in 2017, Julio always takes time to help the younger crew members.

"I like to share my knowledge with people," he says. To the younger crew members, Julio takes the time to show them to do every job right, “to minimize potential damage to the customers' properties,” he says.

Outside of work, Julio and his family including an 11-year-old son enjoy watching soccer, eating out and the movies.

Meet our newest team member: Alex (Gabriel) Marquez, one of our reconstruction/repairs department managers.

Alex grew up in Tacoma Park, MD and previously worked as a project manager for a remodeling company. Outside of work, Alex enjoys spending time with his wife and 4 kids, two dogs and a cat. Alex also follows the Washington Football Team & Baltimore Ravens, and especially Washington Nationals baseball. He also keeps busy with his "honey-to-do" list on weekends! Welcome to our SERVPRO of Rockville-Olney & Silver Spring North Team, Alex!

We are excited to welcome Rodrigo Llanos, who joined SERVPRO Team Gutierrez early March 2023 as our Account Payable Specialist, helping our CFO with the company’s finances.

Rodrigo moved to MD from Peru about two years ago and has since “loving it here.” Before joining SERVPRO of Rockville-Olney, he worked as a bookkeeper for a local construction company in Rockville, where he gained experience in QuickBooks.

Rodrigo and his wife are proud new owners of a puppy. Rodrigo’s always “on the hunt” for the latest and greatest kicks, “since I’m a sneakerhead.”

On weekends, Rodrigo is usually outdoors on trails, hiking and exploring new places.

“I also love tech and I would say I’m tech-savvy and enjoy staying up to date with the latest gadgets and gizmos. I'm passionate about learning new things, and helping others in any way I can… I look forward to continuing learning and growing with SERVPRO and I’m really excited to be here!”

Meet the newest addition to our Reconstruction Team at SERVPRO of Rockville-Olney & Silver Spring North: Amanda Fitzgerald.

Amanda is a project manager who oversees construction projects from beginning to end. “The goal is to bring the job in on time and budget, but most importantly, getting the homeowners back into their homes and back to their lives in a timely manner.”

Amanda joins Team Gutierrez with some 15 years of experience in the restoration industry, having started in 2008 and worked her way from up to project manager so she is already familiar and comfortable with her duties here at SERVPRO.

A Baltimore native, naturally Amanda is an Orioles and Ravens fan and loves to attend games. She also loves crabs and the beach in the summer. A mom of 3, she also spends a lot of time at cheerleading practice for her daughter and baseball practice & games for my older son.

Meet Luis Delgadillo, one of our new assistant project managers in SERVPRO Team Gutierrez’s Repairs/ Reconstruction Dept!

Luis has lived in Silver Spring, MD for most of his life, and recently moved to Laurel in Prince George’s County, where we have two franchises, SERVPRO of Laurel & SERVPRO of Greenbelt/Beltsville.

Having worked with a family contracting company for the past several years, Luis expanded his knowledge in construction and repairs for residential buildings, which he’s putting to use in his new post at SERVPRO. “I currently really enjoy working alongside other project managers who are really good at what they do. They are great mentors and I really appreciate the team!”

Luis has a black lab named Blizzy, and had performed Latin dance for 4 years and played soccer since his early years. A recent graduate of the University of Maryland (Go TERPS!), he is part of a Latino Fraternity, La Unidad Latina, Lambda Upsilon Lambda Fraternity Inc.

Welcome Luis!

Sean Dooley is one of those unsung heroes who quietly does his work beyond expectations, and prefers to stay behind the scene.

A local resident for 7 years, Sean joined SERVPRO Team Gutierrez about a year ago, in 2023. As a large loss project manager, he deals regularly with stressed customers who experience fire or water emergencies. It’s tough and stressful work, but Sean says it helps and he appreciates the amount of teamwork present among the staff.

Outside work hours, Sean enjoys drawing and making music. We hope to hear some of Sean’s music one of these days!

So glad you’re part of Team Gutierrez, Sean!

Meet the person who’ll likely answer the phone when you call our SERVPRO Team Gutierrez offices in Rockville!

Gigi Voysest is a native Marylander who recently calls Olney her new home. As project coordinator, Gigi not only handles customer calls and inquiries, but also coordinates project schedules for our crew chiefs.

As a newcomer to the SERVPRO brand, she’s been spending the beginning weeks training about water, fire and mold damage and the restoration process, as well as how things operate around our HQ.

“Everyone is so knowledgeable and approachable. It makes a great work environment and a friendly atmosphere,” says Gigi, who enjoys crafting, making jewelry and learning new things outside of work. “I love to read and right now my ‘to be read’ list is full.”

Another interesting tidbit about Gigi: “I have a huge interest in conspiracy theories!! I love to watch all the documentaries available and do some research about the specific conspiracy.”

SERVPROTeam Gutierrez is growing so quickly and Emily Khayami has joined us to help guide our progress in the right direction.

As our newly-created Chief Operating Officer, Emily’s job duties are “a little bit of everything.”

“My primary concentration is getting scalable systems and processes in place so that we are poised for growth. This crosses every department and division,” says Emily, a 1994 graduate of Clemson University who has called the Rockville/Bethesda area home since.

Before joining SERVPRO®;, Emily was the VP of corporate operations for another family-owned operation, a staffing company, for 15 years. Those years were valuable for her, as she gained experience in “all back office departments” including accounting, HR and operations. “The growth of the company was incredible and I was able to participate and play an integral part in the growth.”

Growth is one of the things that excites Emily about coming to Team Gutierrez: “The opportunity to be a part of the growth of a small business again. It is challenging to learn a different industry and I appreciate the patience that the team has granted me. I am excited to make a difference, both in the company and especially with the employees. I love watching and participating in the growth of employees and my goal is to add value, personally or professionally and help prepare them for their next role…”

With a large part of our team Hispanic, Emily hopes to learn Spanish to better communicate with all team members.

Outside of work, Emily enjoys tennis and weight training, and being a parent along with her husband of 20 years to two daughters, in college and middle school.

Meet the latest addition to our Business Development Team: Brenda Griffin!

Brenda brings 20+ years of experience in sales, negotiation and account management skills from various industries.

Originally from Jacksonville, Brenda moved to MD from Gainesville FLA, home of Tom Petty! She loves the outdoors and gardening, and is a huge animal advocate.

“My sister has dubbed me Snow White because I feed so many animals in my backyard. My father always told people that I have never met a stranger.”

Welcome to SERVPRO Team Gutierrez, Brenda!

Meet Monica Hakimi, one of the newer faces around our office! Monica joined SERVPRO Team Gutierrez in early Fall 2024 as a consultant in our repairs department. Monica works directly with our estimators to ensure all restoration projects are properly assessed and quoted.

“My focus is on maintaining clear communication with our customers throughout their repair process, ensuring their needs are met through consistent follow-up and attention to detail.”

A lifelong resident of the DMV area, having grown up in Montgomery County, Monica says she’s “a true Marylander at heart - nothing makes me happier than being near the water and enjoying our famous Maryland blue crabs!”

Outside of work, Monica stays active at the gym or enjoying the natural beauty of Maryland through walks in the woods. She’s a proud mom of two wonderful daughters, ages 13 and 16, who keep her busy with sports.