Jeff Holland is the owner of SERVPRO of Howard County, SERVPRO of Baltimore's Inner Harbor, SERVPRO of Washington County, and SERVPRO of Carroll County. He has been the heart and soul of our SERVPRO family since 2015 and is very involved with each of his departments and individual employees. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Applied Structural Drying, and Commercial Drying. Jeff's also has an MHIC License and certifications in EPA Lead Renovator, Commercial Restoration Training, Reconstruction Business Consideration, and Franchise Management Training. Jeff is an avid Ravens fan and loves to take trips to Ocean City with his family.

Keith joined the Restoration Industry in 2013 and joined our SERVPRO family in 2017. After retiring as a firefighter/paramedic, he still found the drive to help and serve fire victims. Navigating a new industry was not an easy task and there was so much to learn, but one constant was that the process must include empathy, integrity, and provide victims with education to make informed decisions. SERVPRO checked all of those boxes and was the best platform for him. His initial contribution to SERVPRO was the introduction of Rebuild Services to the Howard County Franchise. That division was created on the same principles above and focused on helping people make informed decisions as they navigate the process. In 2019, he was promoted to the Director of Operations, overseeing SERVPRO of Howard County, SERVPRO of Baltimore's Inner Harbor, SERVPRO of Washington County, and SERVPRO of Carroll County. Keith enjoys volunteering to coach kid's sports, non-profits, and loves his Baltimore Orioles!

Rebuild Division Project Manager.

Bethaney is one of our star Sales and Marketing Representatives. She started at our office in 2015 and has stuck with the Restoration Industry ever since. Bethaney loves music, spending time with family and friends, and doing anything creative and out of the box!

Project Manager - Rebuild Division

Team Lead - Fire Division

Brittany Long is a valuable asset to SERVPRO Team Holland, where she has thrived as a Job File Coordinator since 2021. When she's not expertly managing files and coordinating tasks, you'll often find her engrossed in a captivating book, showcasing her love for literature and storytelling. Additionally, Brittany is certified in Water Damage Restoration (WRT) and embraces her inner adventurer in the virtual realm, enjoying epic quests in World of Warcraft during her leisure time.

Brittany was brought onto the team in January of 2018 as our HR & Accounting Manager. Although she may not have any certifications when it comes to restoration, she always has her hands full helping run the office behind the scenes and getting all the fine details in order! Brittany loves to go on hikes, go shopping, walk her fur baby, and is a huge fan of coffee.

Rebuild Estimator

Technician

Sales Representative.

From left to right:

Hector Perdomo, Claudia Jacobo, Imelda Barrera, Evelyn Castillo, Gerson Moran

Accounts Receivable Specialist.

Donna Digman is the Sales and Marketing Manager at SERVPRO of Carroll County, Howard County, Baltimore's Inner Harbor, and Washington County. She has 15 years of experience in the restoration industry. Donna has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Water Damage, Health & Safety, Fire & Smoke Damage, Odor Control

Rebuild Division - Coordinator

Cleaning Technician

John Minter is a Water Technician here at SERVPRO Team Holland and has been making waves with us since 2022. When he's not expertly tackling property damage, you'll often find him hanging out with his trusty pitbull, Gracie Lou, and partner Chelsea, enjoying everything from video games to action-packed adventures! Beyond his Restoration Technician skills, John is a certified welder, adding an extra layer of expertise to our team.

John Solter has been part of the Restoration Industry since 2010 and joined our SERVPRO family in 2019 as our Fleet/Facility Manager. John is licensed in Powered Industrial Trucks, and has his OSHA 10 license. In his free time, he loves spending time with his family and going out shopping with them!

Project Manager - Rebuild Division

Project Manager - Rebuild Division

Mason Grossnickle has been our Rebuild Division Manager since September of 2018. He has his MHIC Salesperson License and is a major asset to our team. In his free time, Mason likes to spend his time outdoors going hunting and fishing, riding motorcycles, playing numerous sports, and attending concerts.

Cleaning Technician

Pam is one of our Crew Chiefs and one of our most experience team members. With 30 years in the restoration industry and 3 in our office, she knows her way around any type of disaster you can throw at her! From carpet & upholstery to water & fire restoration, Pam is always ready to tackle any mess. When she's not on the clock, she enjoys hiking and spending quality time with her beloved family.

Paul is a Crew Chief here at SERVPRO of Carroll County. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in: Water Damage Restoration and Carpet Cleaning. He has been with SERVPRO of Carroll County since 2016.

Sales Representative

From left to right:

Leonel Sanchez, Kevin Lemus, Mynor Moran, Elmer Moran

From left to right:

George Kaczor, Matt Francis, Kendal Sewell

From left to right:

Tyler Fyock, Bethaney Galloway, Donna Digman, Phil Dumenil

Sarah is the office Manager at SERVPRO of Howard County and has been since December of 2019. She assists with overseeing the daily operations of our office and helps guide a number of our other office staff members. Outside of the office, Sarah likes to read, kayak, and bike, but above all else, her main hobby is being a wonderful mother!

Terrie Caudle is a Fire/Water Technician at SERVPRO Team Holland. She has been a team member since 2018, where she helps restore properties. Outside of work, she enjoys spending time with her family and animals. Terrie's dedication to her job and her close personal bonds make her an essential part of our SERVPRO family.

Cleaning Technician

Tyler Dailey is a dedicated technician at SERVPRO Team Holland, bringing his expertise and commitment to the team since 2022. When he's not diligently handling restoration projects, you can find him watching football games or spending quality time with his family.