Meet Our Team
Here to Help® 24/7.
SERVPRO of Worcester
SERVPRO of Worcester
SERVPRO of Worcester's highly trained and experienced team is ready for all of your restoration needs.
We are an IICRC Certified firm and have been voted 2020 Best of Central MA- Best Cleaning Company.
We specialize in fire, water, mold cleanup and restoration. SERVPRO of Worcester is helping to make it "Like it never even happened."Donny McKendall, Owner SERVPRO of Worcester
Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Worcester team to new heights in capacity and capabilities.
A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.
Holding himself to the same high standards he sets for his team, Donny holds the following IIRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.
Donny and his entire team take great pride in this community, along with the people and businesses in it. When you are in your time of need, you can trust SERVPRO of Worcester is Here to Help.
Business Development Team
Independently owned and operated, SERVPRO of Worcester is dedicated to our community and actively involved in the local chambers of commerce.
Our Business Development team consists of highly trained, customer service driven professionals.
Jeff Dumas, Sales and Marketing Manager/Customer Success Manager
Jeff is our Sales and Marketing Manager/ Customer Success Manager. He brings several years of management, marketing, and sales experience with a strong focus on building long-term relationships within the community he serves.
Jeff is passionate about being part of a team that holds themselves to an expectation of being an industry leader with a customer-centric approach.
Chuck Sargent, Sales Manager
Chuck is the Sales Manager at SERVPRO of Worcester.
He is passionate about his work and holds multiple IICRC certifications including: Applied Microbial Remediation, Water Damage Restoration, and Odor Control.
Chuck is the proud father of a teenage daughter and an active member is our local chambers of commerce.
In his free time Chuck enjoys spending time with his family, the outdoors, playing golf, trips to the beach and watching sports on TV.
SERVPRO® of Worcester Production Staff
We’re ready 24/7- no damage is too small or too big. Our IICRC trained technicians can assist with fire, water, and mold cleanup and restoration.
Wally Gagne, Operations Manager
With over 8 years of restoration experience, Wally is an experienced and conscientious Operations Manager. He over sees the entire Mitigation & Reconstruction Department, daily operations and large losses. He and his team are always focused on quality work and our client’s satisfaction.
Wally is IICRC certified in Applied Microbial Remediation, Commercial Drying, Fire & Smoke Restoration, Upholstery & Fabric, and Water Damage Restoration.
He is also a certified 24-Hour Asbestos Site Inspector, Lead-Safe Renovator Supervisor, trained in COVID-19 & Pandemic Preparedness and has attended a Construction Supervisor License Preparation Course.
In his free time, Wally enjoys spending time with his his family, pets and friends. His hobbies include gaming and golf.
Fae Risio, Project Coordinator
Fae joined our team in May of 2021 and is our Project Coordinator. Her job responsibilities include keeping our clients up-to-date on the status of their projects, coordinating projects during the mitigation process, and making sure they’re happy with the service we provide.
Fae is always willing to lend a helping hand in the office and prides herself on being a compassionate liaison during stressful situations for our customers.
Fae graduated from Nichols College in 2013 with a bachelor’s degree in English, where she was the president of their literary magazine. In her spare time Fae enjoys baking, watching crime documentaries, spending summer weekends in Frye Island, Maine, and visiting with family and friends.
Troy Carbone, Warehouse Manager
As Warehouse Manager, Troy is responsible for all SERVPRO Warehouse related activities including the inventory and management of vehicles, equipment, product and supplies. Troy also oversees Safety & Risk Compliance in accordance with SERVPRO®; and OSHA safety policies and manages facility maintenance.
A highly seasoned and respected professional, Troy brings 24 years of Warehouse Operations Management, Transportation Management and USDOT/OSHA Compliance Management experience to his position at SERVPRO®;. With a focus and dedication to safety, Troy has 15 years of Safety Training and is an OSHA Certified Material Handling Equipment Instructor.
Troy is a dedicated family man who enjoys spending time with loved ones, camping, music, classic cars and motorcycles.
Javier Rodriguez, Restoration Supervisor
An experienced Restoration Supervisor, Javier has worked for SERVPRO of Worcester for over 8 years. He does a great job of restorations and cleanups. He is a devoted husband and father and in his free time he loves to go fishing.
What our
customers are saying
What a company! Production staff amazing! Office staff really have patience and compassion for their customer's needs. I will definitely be calling them for all my future cleaning needs.
Due to the unprecedented rainy summer we had, we experienced some mold issues on a part of our building that is on a slab. We contacted SERVPRO and Chuck immediately contacted us. They scheduled a visit and quickly set up a time for an air quality inspector to come in. After they also scheduled their crew to come out and do the remediation. Everything was done according to what was discussed and the staff was very professional.
Professional and well organized, they delivered services exactly when they promised. Thanks so much, I wouldn’t hesitate to recommend them anytime.
Nate was absolutely amazing - best customer service. Mark and Havi were excellent; did a great job. Helped so much! Mold is GONE. Awesome job by them all.
See Google Review Here
Alisha C. was so knowledgeable and answered all of my questions and made the process a lot easier than what I had imagined. Very happy with the help I received.
Small fire in my home caused a lot of soot and smoke damage. I was worried my kitchen would never look the same again, but SERVPRO came and cleaned everything to perfection. Will always keep them in mind!
I can't say enough positive things about this company. They are amazing to work with and did an incredible job ridding our house of fire damage!
I had a very good experience with Violeta. She was very professional and helpful.
Madyson, the Job file coordinator made this process so easy, taking all the stress away and answering all of my questions. SERVPRO of Worcester has completely brought my home back to life after the extreme flooding we had last month. Thank you all so much!
What a company! Production staff amazing! Office staff really have patience and compassion for their customer's needs. I will definitely be calling them for all my future cleaning needs.
Due to the unprecedented rainy summer we had, we experienced some mold issues on a part of our building that is on a slab. We contacted SERVPRO and Chuck immediately contacted us. They scheduled a visit and quickly set up a time for an air quality inspector to come in. After they also scheduled their crew to come out and do the remediation. Everything was done according to what was discussed and the staff was very professional.
Professional and well organized, they delivered services exactly when they promised. Thanks so much, I wouldn’t hesitate to recommend them anytime.
Nate was absolutely amazing - best customer service. Mark and Havi were excellent; did a great job. Helped so much! Mold is GONE. Awesome job by them all.
See Google Review Here
Alisha C. was so knowledgeable and answered all of my questions and made the process a lot easier than what I had imagined. Very happy with the help I received.
Small fire in my home caused a lot of soot and smoke damage. I was worried my kitchen would never look the same again, but SERVPRO came and cleaned everything to perfection. Will always keep them in mind!
I can't say enough positive things about this company. They are amazing to work with and did an incredible job ridding our house of fire damage!
I had a very good experience with Violeta. She was very professional and helpful.
Madyson, the Job file coordinator made this process so easy, taking all the stress away and answering all of my questions. SERVPRO of Worcester has completely brought my home back to life after the extreme flooding we had last month. Thank you all so much!
About Us
For over a decade, SERVPRO of Worcester has been here to help families and businesses through some of their most challenging times. SERVPRO of Worcester understands the stress, worry, and danger that comes with fire, water, or mold damage. Our daily operation revolves around restoration, our goal is to minimize the disruption in your life and expedite the recovery process.
SERVPRO of Worcester has evolved as a locally owned and operated franchise much like our corporate entity founded, and trusted, since 1967. Under the ownership of F. Donald McKendall, who pulls from generations of restoration knowledge, our business has seen tremendous growth in capacity and capabilities. A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies. SERVPRO of Worcester has been trusted by Worcester’s top hospitals, schools, city properties, and countless families across all Seven Hills! We take pride in this community along with the people and businesses in it. No damage is too small or too large for our highly trained staff.
SERVPRO of Worcester is an IICRC Certified firm, an active member of the the Worcester Chamber of Commerce and the Wachusett Area Chamber of Commerce. We are also very proud to have been voted 2020 Best of Central MA- Best Cleaning Company, 2022 Best of Central MA- Best CleaningService Company and 2022 Best of Central MA- Home Repair/ Remodeling Company
When you are in your time of need, you can trust SERVPRO of Worcester to help make it “Like it never even happened.”
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