Meet Our Team
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SERVPRO of Lake Charles
Steve
Steve is the Water Supervisor at SERVPRO of Lake Charles He has worked at SERVPRO of Lake Charles for 20 years. Steve has the following certifications from the Institute of Inspection Cleaning and Restoration Certification(IICRC): Water Removal Technician and Applied Structural Drying Technician. Steve has a strong work ethic is ready to help with any of your cleaning and restoration needs.
Lori
Lori is the Office Manager at SERVPRO of Lake Charles. Lori has worked at SERVPRO of Lake Charles for 20 years. Lori has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician. Lori handles all the billing for both fire and water jobs. Lori looks forward to speaking with you on any cleaning/restoration needs you may have.
Kim
Kim has been with SERVPRO of Lake Charles since October 2016. She is an office admin. She retired from the Calcasieu Parish School Board. Kim handles the daily office duties along with invoicing and accounts receivable. Give her a call today for any questions you may have or to schedule an appointment for cleaning or remediation needs.
Joyce Wilkinson
Joyce has been with SERVPRO of Lake Charles for 4 years. She started her career in fire restoration after retiring from the banking industry. Joyce is always ready and willing to go above and beyond for every customer that she comes into contact with. Call SERVPRO of Lake Charles today with your smoke and fire loss questions. Joyce will be ready to get your home back "Like it never even happened."
What our
customers are saying
I highly recommend SERVPRO of Lake Charles, we used their services during a tough time when we had smoke damage to our home. They were so quick to respond and get a team out fast. They handled everything so well and efficiently and with kindness and compassion. I will always be grateful and my home owners insurance worked with them as well with no problems. Thank you so much!!
We have light beige carpet in our home. After years of traffic we finally decided to have the carpet cleaned. We contacted SERVPRO of Lake Charles because we were familiar with their reputation for doing an excellent job of carpet cleaning. The service people were timely for the appointment, didn’t waste any time starting the cleaning process, were neat with no mess in the house. We were very pleased with the results. We appreciated Mr. Drouilhet’s personal follow up to make sure we were satisfied with the cleaning.
They are good at the work they do. I would refer them to anyone!!
Wonderful Service!!!
I was very happy with the performance of the workers and the job done by SERVPRO of Lake Charles. I especially enjoyed Ben's help. He is a very courteous and helpful young man.
Very impresses with the level of service.
My homed suffered smoke and odor damage when our neighbors house was the one that caught fire. We were please with SERVPRO because they understood what needed to happened even though their immediate concern was the neighbors house. They gave us equal priority as our neighbor rather than ignoring the situation. They got our home back to normal and were very courteous.
Steve is a great asset to your company!!
They are very professional and quick to respond
I highly recommend SERVPRO of Lake Charles, we used their services during a tough time when we had smoke damage to our home. They were so quick to respond and get a team out fast. They handled everything so well and efficiently and with kindness and compassion. I will always be grateful and my home owners insurance worked with them as well with no problems. Thank you so much!!
We have light beige carpet in our home. After years of traffic we finally decided to have the carpet cleaned. We contacted SERVPRO of Lake Charles because we were familiar with their reputation for doing an excellent job of carpet cleaning. The service people were timely for the appointment, didn’t waste any time starting the cleaning process, were neat with no mess in the house. We were very pleased with the results. We appreciated Mr. Drouilhet’s personal follow up to make sure we were satisfied with the cleaning.
They are good at the work they do. I would refer them to anyone!!
Wonderful Service!!!
I was very happy with the performance of the workers and the job done by SERVPRO of Lake Charles. I especially enjoyed Ben's help. He is a very courteous and helpful young man.
Very impresses with the level of service.
My homed suffered smoke and odor damage when our neighbors house was the one that caught fire. We were please with SERVPRO because they understood what needed to happened even though their immediate concern was the neighbors house. They gave us equal priority as our neighbor rather than ignoring the situation. They got our home back to normal and were very courteous.
Steve is a great asset to your company!!
They are very professional and quick to respond
About Us
In August of 1990, while serving the United States Army, owner Jack Drouilhet started his career in the Restoration Business in Lake Charles, LA. Here at SERVPRO of Lake Charles we strive to give excellent customer service as well as compassion for our customers who are meeting us at probably one of the most difficult times in their lives…Disasters. Whether from Fire/Smoke, Water Damage or Mold Damage. Now our services also include RECONSTRUCTION.
SERVPRO of Lake Charles has a staff that are trained to answer just about any question or concern you may have. For carpet cleaning to large commercial disasters, SERVPRO of Lake Charles to service to help “Like it never even happened.”
SERVPRO of Lake Charles has specially trained Production Members that have all been accredited by the IICRC, the industry standard for Mitigation/Restoration.
SERVPRO of Lake Charles is a licensed Mold Remediation Contractor --License NO. 250665
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