Our SERVPRO of Greater Covington and Mandeville team has grown quite a lot since our establishment in 2009. We are now the largest restoration crew on the Northshore. Our leadership team collectively holds over 65 years of experience in the restoration industry and over a dozen certifications!

Stephanie Lachney is our Office manager, another word for our behind the scenes hero who makes sure our business runs smoothly in every way possible. Stephanie manages our finances, hiring processes, and day-to-day business operations. She joined our team in 2011 as a cleaning technician and has experience working in each department over the years. She is a certified IICRC Water Damage Technician and Biohazard & Crime Scene Certified with the National Institute of Decontamination Specialists. Stephanie loves rock climbing and cooking healthy meals in her free time

Operations Manager -

Plans and executes all mold remediation, biohazard removal, and COVID-19 cleaning projects while overseeing daily operations and large loss projects. She is a certified IICRC Water Restoration Technician, certified Applied Microbial Remediation Technician, and Biohazard & Crime Scene Certified with the National Institute of Decontamination Specialist, Jami joined our team in 2020 and has over ten years of experience in the restoration industry. She loves vacationing at the beach and spending time with her family in her free time.

Water Damage Restoration Manager -

Plans and executes emergency water damage restoration services for commercial and residential properties. She joined our team in October 2021. Kristin is a certified IICRC Water Damage Restoration Technician. she loves spending time with her family and baking in her free time

Mold/Biohazard Technician -

Executes cleanings that include mold, biohazard, carpets, HVAC, tile, and general cleanings. He joined our team in January 2022 and is a Certified IICRC Water Damage Restoration Technician. Jordan loves spending time outside with his children and riding his BMX bike in his spare time.

Production Crew Chief -

Plans and executes emergency water damage restoration services for commercial and residential properties. Helps to manage water mitigation team and projects. She joined our team in September 2022. Hailey is a Certified IICRC Water Damage Restoration Technician. In her free time she loves spending time with her children, being outside, cooking new meals, and painting

Fire Administrative Assistant -

Oversees all fire file documentation, assists with accounts receivable, creates fire damage project estimates, and works along side the fire production manager to oversee each fire job. She joined our team in June 2023. Anne is a certified IICRC Water Damage Technician and Certified IICRC FSRT Restoration Technician. She loves to play video games, spend time with family, and be the best soccer mom in her free time.

Lead Mold/Biohazard Technician -

Oversees and executes cleanings that include mold, biohazard, carpets, HVAC, tile, and general cleanings. He joined our team in December 2022 and is a Certified IICRC Water Damage Technician. In Brett's free time he loves to play videos games and paint.

Marketing and Sales Manager -

Oversees and runs our websites and social media accounts. Drives business to our team by getting SERVPRO involved in the community, building relationships, and being a line of communication with potential customers. Victoria joined the team in May of 2023. In her free time, she likes to go on walks, be with friends, and love on her house plants.