Grant Nitzsche serves as President of SERVPRO Extreme Response Team Nitzsche, a disaster restoration business that has been serving Illinois, Minnesota, and Florida since 2005. With nearly 20 years of experience, Grant has built a reputation for providing expert solutions for fire, water, mold, and storm damage restoration. Under Grant’s leadership, the company has become a trusted partner for homeowners and businesses, known for its rapid response and commitment to customer satisfaction. Passionate about community support, Grant works closely with local organizations to help those affected by disasters rebuild their lives. A dedicated professional, Grant combines industry expertise with a personal commitment to excellence in every project.

As founder and Executive Vice President at SERVPRO Extreme Response Team Nitzsche, Alissa has become a pivotal leader in the company’s customer service and analytics operations. Alissa began her restoration career by marketing to local agents, quickly establishing a strong commitment to supporting customers through unexpected life events. In addition to her professional achievements, Alissa enjoys raising her 3 children in the Western suburbs of Chicago.

Marcus Smith is founder and Executive Vice President of our organization, which was established in 2003 and has grown into a leader in the restoration industry. Marcus has over two decades of expertise in disaster recovery, property restoration, and client-focused solutions. Under his leadership, the company has earned a reputation for quality craftsmanship, rapid response, and exceptional customer service. A dedicated entrepreneur, Marcus is passionate about innovation and fostering a strong, service-oriented team culture. When not managing his business, he actively supports community initiatives in Chicago and mentors aspiring entrepreneurs in the industry.

Launching her business in 2003, Tracy Smith has built thriving SERVPRO franchises that span multiple states and customer segments. Before venturing into disaster restoration, Tracy honed her expertise in customer strategy as a consultant, working closely with businesses to enhance their customer engagement, retention, and overall experience. This experience has been integral in shaping SERVPRO Extreme Team Nitzsche’s customer-centric approach. During her free time, Tracy enjoys cheering on her two sons from the sidelines of their soccer games and actively participates in nonprofit events that benefit the local community. She has also recently added hiking America’s beautiful National Parks to her bucket list.

Bill is a Lead Production Technician and has been with SERVPRO of Downers Grove / Oak Brook for over 10 years. Bill has a vast knowledge in the restoration industry and he provides excellent customer service and is always willing to help.