Meet Our Team
Here to Help® 24/7.
SERVPRO of Carbondale / Marion
Troy S.
With more than a decade of restoration and construction experience, Troy leads the team at SERVPRO of Carbondale-Marion. He holds multiple certifications from the Institute of Inspection Cleaning and Restoration Certification.
Erica B.
As the Administrative Support Specialist for SERVPRO of Carbondale-Marion, Erica performs a variety of duties for our franchise, including job reviews. She is skilled in making sure all our job completions are accurate to best serve our clients and insurance partners.
Gary B.
Gary serves as our business development representative, but represents various roles in our franchises. His years of experience and expertise in the business are invaluable to our team of restoration experts.
Brittany T.
As our Financial Analyst and Accounts Payable team member, Brittany T. brings a lot of experience, expertise, management and professionalism to the financial side of the SERVPRO of Carbondale-Marion team.
Ric B.
Ric serves as our Manager of Construction Services and is highly skilled when it comes to estimating construction jobs for our clients and insurance partners. His training and experience in the field helps expedite the reconstruction process for all involved.
Jason E.
Jason has decades of sales and marketing experience. He joined the SERVPRO of Carbondale-Marion team as the Construction Division Project Manager, but is transitioning to the natural role of marketing and business development, where he has the easy ability to connect with potential clients and customers.
Dylan W.
Dylan, who serves as our Construction Division Estimator, joined the SERVPRO of Carbondale-Marion team in April 2022. His experience in the restoration business and technological abilities allow him to serve our clients as they navigate the reconstruction process.
Ana B.
As our Construction Division Administrative Coordinator, Ana keeps our construction staff scheduled, organized and works directly with our clients and insurance partners. Ana is efficient and always ready to help at a moment's notice.
Gavin T.
As the Director of Mitigation for the SERVPRO of Carbondale-Marion team, Gavin takes great pride in customer satisfaction. He has several certifications from the Institute of Inspection Cleaning and Restoration Certification.
Travis W.
As one of the Mitigation Project Managers for SERVPRO of Carbondale-Marion, Travis does a great job leading our teams to support customer service at each job. He is industry-certified and works hard each day to provide a customer-focused experience.
Shelly G.
Shelly serves as our Mitigation Crew Lead for SERVPRO of Carbondale-Marion. She has more than a decade of experience as our senior-most employee. She holds multiple certifications through the Institute of Inspection Cleaning and Restoration Certification.
Dylan B.
Dylan serves as one of our Mitigation Crew Leads and helps manage our job sites. He is customer-focused and always ready to help. He has several years of experience and has certifications from the Institute of Inspection Cleaning and Restoration Certification.
Alexis L.
Alexis serves as one of our Mitigation Crew Leads and helps manage our job sites. She is customer-focused and always ready to help. She is certified through the Institute of Inspection Cleaning and Restoration Certification.
Trenton W.
Trenton serves as one of our Mitigation Crew Leads and helps manage our job sites. He is customer-focused and always ready to help. He is certified through the Institute of Inspection Cleaning and Restoration Certification.
Krystal S.
Krystal serves as the manager of marketing and business development for SERVPRO of Carbondale-Marion. She joined our team in May of 2022, after spending nearly 25 years as a local news reporter and journalist.
Megan E.
When it comes to restoring and cleaning contents for our SERVPRO of Carbondale-Marion customers, Megan takes great care as our Soft Contents Manager. She leads the charge in working to save our clients' most loved possessions.
Ariana K.
Ariana K. serves as one of our Soft Contents Technicians for SERVPRO of Carbondale-Marion. She works to help restore our clients most valuable possessions through our soft contents division.
John S.
John S. is one of our many valued production technicians at SERVPRO of Carbondale-Marion. John works directly with our customers to ensure their homes and businesses are restored after a disaster.
Shydanae R.
Shydanae is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Shydanae works directly with our customers to ensure their homes and businesses are restored after a disaster.
Sean P.
Sean is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Sean works directly with our customers to ensure their homes and businesses are restored after a disaster.
Dakota S.
Dakota is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Dakota works directly with our customers to ensure their homes and businesses are restored after a disaster.
Hillary W.
Hillary serves as the Dispatch Support Specialist for our SERVPRO of Carbondale-Marion team. She is often the first voice our customers hear when they call SERVPRO for assistance, bringing a feeling of calming reassurance to our customers.
What our
customers are saying
"This office is amazing. Very friendly and very efficient. From the estimators to the workers who did my tear out, professionalism way key. I'm so glad they were there to help with our home. Thank you guys!!
Craig and April"
"Great service and great people! They restore it "Like it never even happened."
"SERVPRO is professional, prompt, and personable. Also, works well with insurance companies."
"Owner is Very knowledgeable and is a pleasure to work with."
Your prompt response with personnel and equipment dramatically reduced our overall expense, because we ended up replacing only a minimal amount of equipment and fixtures! I can't say enough about how your firm handled our situation, but those of us in business know that our #1 asset are the employees and you certainly have many #1's. Sincerely, Randy Forby Regional Bank President
"I have had SERVPRO help with many jobs of mine and they always do an excellent job!"
"We recently sold our home and had SERVPRO polish the place up for the new owners. We were so pleased with their work that we hired them to clean our newly purchased home for us before we moved in there. Misty and Melissa are truly exceptional workers. Detail, plus. Thank you, SERVPRO."
"Always love seeing the marketer's smiling face when she comes to the office. Great representative for a great team!"
"Moving out of an apartment and part was my lease agreement was to have it professionally cleaned when I did. I reached out to SERVPRO regarding these service and they were fast, efficient, and provided a high quality of work. I would recommend them to anyone who needs restorations or cleaning done."
"This office is amazing. Very friendly and very efficient. From the estimators to the workers who did my tear out, professionalism way key. I'm so glad they were there to help with our home. Thank you guys!!
Craig and April"
"Great service and great people! They restore it "Like it never even happened."
"SERVPRO is professional, prompt, and personable. Also, works well with insurance companies."
"Owner is Very knowledgeable and is a pleasure to work with."
Your prompt response with personnel and equipment dramatically reduced our overall expense, because we ended up replacing only a minimal amount of equipment and fixtures! I can't say enough about how your firm handled our situation, but those of us in business know that our #1 asset are the employees and you certainly have many #1's. Sincerely, Randy Forby Regional Bank President
"I have had SERVPRO help with many jobs of mine and they always do an excellent job!"
"We recently sold our home and had SERVPRO polish the place up for the new owners. We were so pleased with their work that we hired them to clean our newly purchased home for us before we moved in there. Misty and Melissa are truly exceptional workers. Detail, plus. Thank you, SERVPRO."
"Always love seeing the marketer's smiling face when she comes to the office. Great representative for a great team!"
"Moving out of an apartment and part was my lease agreement was to have it professionally cleaned when I did. I reached out to SERVPRO regarding these service and they were fast, efficient, and provided a high quality of work. I would recommend them to anyone who needs restorations or cleaning done."
About Us
SERVPRO of Carbondale/Marion is family owned and operated with every employee adopted as an added family member. Offering service to you, your family, or your business in the Southern Illinois area, SERVPRO of Carbondale/Marion endeavors to build lasting relationships and to stay involved in our widely ranged community. Holding memberships in multiple Chambers, sponsoring events, and volunteering where we can, is very important to our business. By calling us for your needs, you are guaranteed a spot in our “family.”
Our main goal is to serve your needs in a quick-like, professional manner. Fire and water damage can be very disturbing to every factor involved in the building damaged; creating much unnecessary stress and worry. As we advocate for a safe, stress-free, and trustful experience, our team is fully equipped with hands on training and is the backboard of our business to make your experience “Like it never even happened.” Let us help in making your worries disappear, starting with just one phone call to (618) 998-8828
SERVPRO of Carbondale/Marion stands strong in providing a fast and efficient work ethic while maintaining a trusting relationship. We acquire a fully trained and equipped team 24 hours a day, 7 days a week specializing in (but are not limited to):
- Fire Damage
- Water/Flood Damage
- Storm Damage
- Carpet Cleaning
- Duct Cleaning
- Sewage and Biohazard Cleanup
- Mold
- Odor Removal
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