With more than a decade of restoration and construction experience, Troy leads the team at SERVPRO of Carbondale-Marion. He holds multiple certifications from the Institute of Inspection Cleaning and Restoration Certification.

As the Administrative Support Specialist for SERVPRO of Carbondale-Marion, Erica performs a variety of duties for our franchise, including job reviews. She is skilled in making sure all our job completions are accurate to best serve our clients and insurance partners.

Gary serves as our business development representative, but represents various roles in our franchises. His years of experience and expertise in the business are invaluable to our team of restoration experts.

Scotty H. is our Director of Construction Services. He oversees all aspects of the reconstruction phases of our ongoing commercial and residential restoration projects.

Ric serves as our Manager of Construction Services and is highly skilled when it comes to estimating construction jobs for our clients and insurance partners. His training and experience in the field helps expedite the reconstruction process for all involved.

Travis serves as the construction project manager for SERVPRO of Carbondale-Marion. He works alongside our construction teams to ensure a customer-focused experience and works to make sure each job is returned to preloss condition.

Dylan, who serves as our Construction Division Estimator, joined the SERVPRO of Carbondale-Marion team in April 2022. His experience in the restoration business and technological abilities allow him to serve our clients as they navigate the reconstruction process.

As our Construction Division Administrative Coordinator, Ana keeps our construction staff scheduled, organized and works directly with our clients and insurance partners. Ana is efficient and always ready to help at a moment's notice.

Krystal serves as the manager of marketing and business development for SERVPRO of Carbondale-Marion. She joined our team in May of 2022, after spending nearly 25 years as a local news reporter and journalist.

Jason has decades of sales and marketing experience. He has taken on the natural role of marketing and business development, where he has the easy ability to connect with potential clients and customers.

Amanda W. serves as the chief financial officer for all of our SERVPRO locations in Indiana and Illinois.

As our Financial Analyst and Accounts Payable team member, Brittany T. brings a lot of experience, expertise, management and professionalism to the financial side of the SERVPRO of Carbondale-Marion team.

As the Director of Mitigation for the SERVPRO of Carbondale-Marion team, Gavin takes great pride in customer satisfaction. He has several certifications from the Institute of Inspection Cleaning and Restoration Certification.

Shelly serves as the production warehouse manager. She has more than a decade of experience as our senior-most employee. She holds multiple certifications through the Institute of Inspection Cleaning and Restoration Certification.

Dylan serves as one of our assistant project managers in production and helps manage our job sites. He is customer-focused and always ready to help. He has several years of experience and has certifications from the Institute of Inspection Cleaning and Restoration Certification.

Alexis serves as our assistant project manager in mitigation and helps manage our job sites. She is customer-focused and always ready to help. She is certified through the Institute of Inspection Cleaning and Restoration Certification.

Trenton serves as one of our Mitigation Crew Chiefs and helps manage our job sites. He is customer-focused and always ready to help. He is certified through the Institute of Inspection Cleaning and Restoration Certification.

John S. is one of our crew chiefs in production at SERVPRO of Carbondale-Marion. John works directly with our customers and our technicians to ensure each job goes smoothly.

Sean is one of our crew chiefs in production at SERVPRO of Carbondale-Marion. Sean works directly with our customers to ensure their homes and businesses are restored after a disaster.

Shydanae is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Shydanae works directly with our customers to ensure their homes and businesses are restored after a disaster.

Dakota is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Dakota works directly with our customers to ensure their homes and businesses are restored after a disaster.

Charlie serves as one of our mitigation production technicians, where he works closely with our customers to restore their homes and businesses after a disaster.

Brittany K. is a mitigation production technician, where she works directly with our customers to help restore their home or business after a loss.

Travis is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Travis works directly with our customers to ensure their homes and businesses are restored after a disaster.

Patchrick is one of our many valued production technicians at SERVPRO of Carbondale-Marion. Patchrick works directly with our customers to ensure their homes and businesses are restored after a disaster.

When it comes to restoring and cleaning contents for our SERVPRO of Carbondale-Marion customers, Megan takes great care as our Soft Contents Manager. She leads the charge in working to save our clients' most loved possessions.

Ariana K. serves as one of our Soft Contents Technicians for SERVPRO of Carbondale-Marion. She works to help restore our clients most valuable possessions through our soft contents division.

Alysa works as one of our laundry technicians in our content-cleaning division, where she works hard to restore customers' contents after a disaster.

Hillary serves as the manager of our dispatch and call center. She is often the first voice our customers hear when they call SERVPRO for assistance, bringing a feeling of calming reassurance to our customers.

Madison serves as our administrative operator in our dispatch center. She is one of the first voices our customers hear when they call us for help.