SERVPRO of Idaho Falls

Great teamwork!  SERVPRO offers respectful and caring employees when a crisis occurs. The crew wasted no time removing water damaged debris while at the same time crew members were removing or covering furniture to avoid damage.  Adrian managed his crew well, he answered my questions, if he could not, he followed protocol contacting Skylar for direction. I want to personally thank Cynthia, Beverly, Jessica and Vivian for their patience during the billing process. Thank you Skylar for working closely with other contractors.

Had some concerns about a possible water leak in my bathroom.  Britten and Jared showed up from SERVPRO.  They checked every thing several times and advised me that there were no issues that needed to be addressed.  Didn't try to get me to do unnecessary repairs.

I believe SERVPRO should train other companies on customer service.  Your team kept me in frequent and steady communication and kept their commitments when they gave me dates/time they would come back for next steps.  They explained every step to me, why it was being done, how long it would be needed, what the next step was, who would be coming and when, etc.  I just can’t say enough about how impressed I am with the smooth, integrated way the various individuals worked.  It’s seldom that one individual can keep commitments that well, but your team has an ability to hand off to different individuals in subsequent steps and it always worked.  I’m impressed and have complimented your team to many of my friends and coworkers already.  Thank you again for your team’s assistance on my project.

Phillip, Jesus, and Martin were professional and polite. They were able to answer any questions we had and more than willing to help when needed.

I must tell you that your employees that worked on our house were very kind, considerate and clean.  Thank You, Ann M.

Britten Hafen was on time, very professional, quick and a complete pleasure. My dishwasher broke and flooded into the living room carpet. We cleaned it but had them come check for mold. Once she arrived she took care of everything, I didn't have to do anything after that. Next time I will call them quicker and just have them take care of everything!

Great company!!! Highly recommend

We discovered water and mold in our basement. Carlos was the team leader in removing affected materials drying out and spraying the area and cleaning up after the work. He was pleasant and efficient and explained the solutions in a professional manner.

I had a chance to work with Corey and Mindy, from the Rigby/Idaho Falls office.  Not only are they friendly, but they are doing things for the community via emergency bags for those who have a loss of a home, so they have a few emergency needs like toiletry items and so on.  Totally impressed!

Great teamwork!  SERVPRO offers respectful and caring employees when a crisis occurs. The crew wasted no time removing water damaged debris while at the same time crew members were removing or covering furniture to avoid damage.  Adrian managed his crew well, he answered my questions, if he could not, he followed protocol contacting Skylar for direction. I want to personally thank Cynthia, Beverly, Jessica and Vivian for their patience during the billing process. Thank you Skylar for working closely with other contractors.

Had some concerns about a possible water leak in my bathroom.  Britten and Jared showed up from SERVPRO.  They checked every thing several times and advised me that there were no issues that needed to be addressed.  Didn't try to get me to do unnecessary repairs.