Water Damage
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Storm/Disaster
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Storm Damage Restoration
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Storm Restoration
- Highly-Trained Storm and Flood Damage Cleanup
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of Tri-County
Service Areas
Residential Storm Damage Restoration
When a storm damages our community, we're ready 24/7. Our service professionals are prepared around the clock, on weekends and holidays to service your residential and commercial storm damage needs.
- Local Storm Cleanup Company
- Residential Flooding and Storm Cleanup
- Severe Weather Damage Restoration
- Wind Damage and Wildfire Cleanup
- Flood Water Removal and Cleanup
Quick Links:
Commercial Storm Damage Cleanup
Our SERVPRO professionals are trained and equipped to handle both large and small commercial storm damage jobs, helping to return your business or commercial property to pre-loss condition as soon as possible, so you can get back to running your business.
What our
customers are saying
Nick Alzen and the entire crew were marvelous and made a difficult situation bearable! (In regards to Emergency Commercial Water Damage Restoration Services provided at the Franklin County Farm Bureau Office when a frozen pipe burst after hours)
Great guys, hard workers, great job! Have never met such nick courteous young men!
All too often exceptional customer service is very uncommon; However, SERVPRO of The Mountains and it's staff have been anything but uncommon. We have nothing but praise to sing of how wonderful your company has been to work with.
An employee's representation of a business can make or break them, and in this case where credit is due it should be made known. On Behalf of my parents and myself, I would like to take this opportunity to recognize one such outstanding employee, Bill. He exemplification of your company speaks volumes.
We were deeply impressed with Bill's level of professionalism, knowledge, and most of all his compassion. He went above and beyond his job duties and showed exceptional care not only for our property, but for us as well.
You have no idea the heartfelt appreciation and sincerest gratitude we have toward all his efforts to turn an extremely difficult situation into a positive experience. We truly feel he preformed an exceptional job worthy of commendation.
Very professional, and were here on time everyday. If the techs were going to be a little behind they would let me know ASAP. This really impressed me about the SERVPRO Franchise itself.
Jacob was very polite, professional, and such a nice guy! Helpful and made sure we understood what all was going on. Thank you Jacob! (In regards to Residential Water Damage Cleanup and Restoration Services)
Hello again! I write today to "Thank you" and your crew as well as the crew that came in and placed everything back in my house. EVERYONE of you did a GREAT job!! I would gladly recommend SERVPRO to anyone who might have a big problem as I did. May God Bless you and your co-workers at SERVPRO. Thank you again!! Helen
I was thoroughly impressed with how everything was handled. Very professional and attentive to my concerns
I had some flooding in two basement apartments. A gentleman came out within an hour of the call and there were two men here by that afternoon. By late afternoon they had everything pulled out that need to be and nothing that didn’t, they covered everything in tarps (even the old broken sofa that we were going to throw out). Everything was explained in detail, and they even apologized for the noise of the fans needed. They called to check on me, two men came the morning on 4th of July to remove the equipment. So, in all Polite, Respectful, Thorough, Excellent communication and punctual. Thank You so much SERVPRO! I would recommend you guys to anyone!!!
I would like to thank the crew for putting my house back to normal after the lightning strike fire to my house. They treated it liked it was there house too be repaired. They were all very professional in there duties. Always called before they arrived and would give you details on what was happening the next day.
Nick Alzen and the entire crew were marvelous and made a difficult situation bearable! (In regards to Emergency Commercial Water Damage Restoration Services provided at the Franklin County Farm Bureau Office when a frozen pipe burst after hours)
Great guys, hard workers, great job! Have never met such nick courteous young men!
All too often exceptional customer service is very uncommon; However, SERVPRO of The Mountains and it's staff have been anything but uncommon. We have nothing but praise to sing of how wonderful your company has been to work with.
An employee's representation of a business can make or break them, and in this case where credit is due it should be made known. On Behalf of my parents and myself, I would like to take this opportunity to recognize one such outstanding employee, Bill. He exemplification of your company speaks volumes.
We were deeply impressed with Bill's level of professionalism, knowledge, and most of all his compassion. He went above and beyond his job duties and showed exceptional care not only for our property, but for us as well.
You have no idea the heartfelt appreciation and sincerest gratitude we have toward all his efforts to turn an extremely difficult situation into a positive experience. We truly feel he preformed an exceptional job worthy of commendation.
Very professional, and were here on time everyday. If the techs were going to be a little behind they would let me know ASAP. This really impressed me about the SERVPRO Franchise itself.
Jacob was very polite, professional, and such a nice guy! Helpful and made sure we understood what all was going on. Thank you Jacob! (In regards to Residential Water Damage Cleanup and Restoration Services)
Hello again! I write today to "Thank you" and your crew as well as the crew that came in and placed everything back in my house. EVERYONE of you did a GREAT job!! I would gladly recommend SERVPRO to anyone who might have a big problem as I did. May God Bless you and your co-workers at SERVPRO. Thank you again!! Helen
I was thoroughly impressed with how everything was handled. Very professional and attentive to my concerns
I had some flooding in two basement apartments. A gentleman came out within an hour of the call and there were two men here by that afternoon. By late afternoon they had everything pulled out that need to be and nothing that didn’t, they covered everything in tarps (even the old broken sofa that we were going to throw out). Everything was explained in detail, and they even apologized for the noise of the fans needed. They called to check on me, two men came the morning on 4th of July to remove the equipment. So, in all Polite, Respectful, Thorough, Excellent communication and punctual. Thank You so much SERVPRO! I would recommend you guys to anyone!!!
I would like to thank the crew for putting my house back to normal after the lightning strike fire to my house. They treated it liked it was there house too be repaired. They were all very professional in there duties. Always called before they arrived and would give you details on what was happening the next day.
About Us
Don & Terri Collins have owned & operated SERVPRO of Tri-County for over 30 years.
Don is a graduate of Emmanuel College in Franklin Springs. His time spent in Franklin county gave him a love for beautiful Northeast Georgia and its people. After finishing his degree at the University of Georgia, Don went to work for SERVPRO in Athens.
When an opportunity came to purchase the SERVPRO office serving Stephens, Hart, Franklin and Elbert counties, Don jumped at the chance to return to the area. The first “office” was in fact a desk located on the back porch of a friend’s home. Our rural nature, large territory and smaller populations present challenges to any stand alone service franchise. But our incredible neighbors and local businesses have supported their hometown SERVPRO and we have flourished here.
In 1989, a small office/shop was opened in Royston, Georgia. Those days were very different as SERVPRO was primarily focused only on carpet & upholstery cleaning. Family, friends and many Emmanuel students helped to provide the best in professional cleaning. In those early years, Terri worked another full-time job to keep steady cash coming in to support the family. Eventually, she was able to join the company full time and took over managing the office and administrative functions.
Family business makes its demands on all members including son Justin who labored as a teen and college student doing at one time or another every type of field job. In 2009, he returned to the business and developed our marketing department. Justin then worked his way thru the office and administrative functions growing and improving those departments as well. Currently, he serves as our General Manager.
Over the past 3 decades, SERVPRO has been blessed with a few hundred amazing employees. A service business succeeds only on the caliber of its people and we have always been given the best. Many of our staff have also matured into managers, leaders and even business owners themselves. Not only is our staff trained and certified to industry standards, they are chosen for their character and compassion as well. Our people are caring and professional at times when our customers are at their most stressed dealing with unexpected fire or water damage.
In 1995, a second location was launched in Mt Airy, Ga and we added Habersham, White, Rabun and Banks counties to our customer family. In 1996, the company purchased land and built its southern facility in Canon, Ga on the Hartwell highway. By this time, SERVPRO had expanded to include water, fire and mold cleanup so a larger facility was needed to clean, deodorize and store customer contents. The company continues to grow in size and its technical acumen to meet the ever-changing needs of the restoration industry. Due to many customer requests, we now also provide full reconstruction services.
We thank God for the blessings of our exceptional staff, loyal customers and the local business community that has enabled our livelihood in this amazing corner of Georgia.
Today, Don & Terri continue to make their home in beautiful Hart county. They are blessed to be able to enjoy their children and grandchildren who live nearby in Carnesville.
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