Meet Our Team
Here to Help® 24/7.
SERVPRO of University, SE Orlando
Mark Soule
Mark is the Operations Manager here at SERVPRO of University, SE Orlando. Mark has worked in the SERVPRO family for 18+ years and has obtained many IICRC certifications. He is exceptionally knowledgeable when it comes to any restoration project. Mark plays a big role in managing the franchise’s day-to-day operations and takes on his role with much pride. In his free time, Mark enjoys golfing, rooting on the Dallas Cowboys, and spending time with his kids.
Daliann "Dee" Lopez
Dee Lopez has been with SERVPRO of University, SE Orlando since 2015. Dee is IICRC WRT and AMRT certified. She started as a receptionist and was promoted to Office Manager within a year. Dee is the first line of communication with our customers and the last person they hear from in regards to billing. She's responsible for scheduling and accounts receivable.
Reinaldo Gil
Reinaldo, (or better known as “Rei”) is a crew chief here at SERVPRO of University, SE Orlando. Rei is originally from Iron Bridge (Puente Hierro), Venezuela, and takes great pride in his work. He is highly skilled and always maintains a positive outlook. In his free time, Rei enjoys playing baseball and spending time with his family.
Mariana Machado
Mariana is a crew chief at SERVPRO of University, SE Orlando. She has been working in the restoration industry for around 4 years now. Mariana is very detailed in her work and she always makes sure the job gets done right. She always spends extra time making sure our customers are fully satisfied with the work we perform.
Sthefania Mezzalira
Sthefania is an Admin Assistant at SERVPRO of University, SE Orlando. She also takes on the role of being the job file coordinator. She keeps our clients informed throughout the job process as well as being the receiver for any new calls. In her free time, she enjoys reading books and studying psychology. Sthefania was recently accepted into Valencia college and is studying to become a psychologist in the future.
Ryan Richardson
Ryan is a production technician at SERVPRO of University, SE Orlando. He loves to help people and keeps customers informed throughout the job process. In the future, he plans on learning and growing within the restoration industry. Ryan spends his free time working on photography and videography.
Wyatt Boatman
Wyatt is a construction assistant at SERVPRO of University, SE Orlando. He enjoys helping people get things back together and finalizing the restoration process. In his free time, he likes to play basketball and is very skilled in it. In the future, Wyatt looks forward to growing with the restoration industry.
What our
customers are saying
SERVPRO was able to respond immediately to a sewage backup flood at our house, to mitigate any further damage, and get it cleaned up quickly and professionally. The crew of workers in our home were very hardworking and respectful of our needs and made sure to seal off the affected portion of our home so we could still use the rest of it without getting sick or dealing with any of the awful smells. The crew leader was very diligent in keeping me updated, and finding out our preferences when specific decisions needed to be made. The work performed was completely within the scope of what our insurance company was willing to pay for, and we came out of pocket nothing except our deductible for the clean-up work.
From top to bottom these men and women are professional, detail-oriented, and easy to deal with. Ver, Susan, Victoria, and Dee have all been outstanding managers we have dealt with directly and it has been nothing but a pleasure. They PROUDLY support veteran-owned small businesses and charities.
Had a water leak in a condo unit that turned out to be much worse than expected. The team was outstanding to work with on the demo and clean up. Dee always took my call/text & did a great job working with our insurance company. They made the process much easier than I imagine it could have been with someone else!
We had a water damage emergency at our office which affected several floors and SERVPRO arrived quickly and got straight to work removing water and setting up driers. They were all very efficient throughout the three days of service. I highly recommend them.
Thank you SERVPRO, there are just not enough words that could express the gratitude I have for your company. The water damage was everywhere, but your team was just perfect. Again thanks.
SERVPRO was amazing! They came and did a free moisture check to make sure we didn't have black mold in our walls. They are a great company that is experienced, professional, and delivers prompt service. Thanks to your entire team for providing me and my family peace of mind!
My house was flooded due to a broken pipe. I called SERVPRO to deal with it. The SERVPRO crew was very fast and professional. They managed the situation very well. I was very happy with their service. Your technician was outstanding. He was helpful, kept me informed, and explained everything. He is an asset to your company. Thanks SERVPRO!
We are currently having SERVPRO help us with a flood in our home. The team has done a fantastic job! They have been very professional in keeping us informed on why and what they are doing. They put up a plastic barrier to keep contamination from spreading through the rest of our home, and it has really made it so much less stressful for me. The rest of the house looks normal, and it makes it much easier to get through the repair time. They packed up every single thing that needed moving out and removed it. It has made this whole experience so much less traumatic for all of us! Thank you, SERVPRO! 5 stars!!
I have worked on several jobs with SERVPRO of University, SE Orlando, and have found them to be true professionals. Vern and Susan, the owners, take great care of their employees and customers, making sure every detail is handled. It is a pleasure to work with another business that shares our commitment to customer service!
SERVPRO was able to respond immediately to a sewage backup flood at our house, to mitigate any further damage, and get it cleaned up quickly and professionally. The crew of workers in our home were very hardworking and respectful of our needs and made sure to seal off the affected portion of our home so we could still use the rest of it without getting sick or dealing with any of the awful smells. The crew leader was very diligent in keeping me updated, and finding out our preferences when specific decisions needed to be made. The work performed was completely within the scope of what our insurance company was willing to pay for, and we came out of pocket nothing except our deductible for the clean-up work.
From top to bottom these men and women are professional, detail-oriented, and easy to deal with. Ver, Susan, Victoria, and Dee have all been outstanding managers we have dealt with directly and it has been nothing but a pleasure. They PROUDLY support veteran-owned small businesses and charities.
Had a water leak in a condo unit that turned out to be much worse than expected. The team was outstanding to work with on the demo and clean up. Dee always took my call/text & did a great job working with our insurance company. They made the process much easier than I imagine it could have been with someone else!
We had a water damage emergency at our office which affected several floors and SERVPRO arrived quickly and got straight to work removing water and setting up driers. They were all very efficient throughout the three days of service. I highly recommend them.
Thank you SERVPRO, there are just not enough words that could express the gratitude I have for your company. The water damage was everywhere, but your team was just perfect. Again thanks.
SERVPRO was amazing! They came and did a free moisture check to make sure we didn't have black mold in our walls. They are a great company that is experienced, professional, and delivers prompt service. Thanks to your entire team for providing me and my family peace of mind!
My house was flooded due to a broken pipe. I called SERVPRO to deal with it. The SERVPRO crew was very fast and professional. They managed the situation very well. I was very happy with their service. Your technician was outstanding. He was helpful, kept me informed, and explained everything. He is an asset to your company. Thanks SERVPRO!
We are currently having SERVPRO help us with a flood in our home. The team has done a fantastic job! They have been very professional in keeping us informed on why and what they are doing. They put up a plastic barrier to keep contamination from spreading through the rest of our home, and it has really made it so much less stressful for me. The rest of the house looks normal, and it makes it much easier to get through the repair time. They packed up every single thing that needed moving out and removed it. It has made this whole experience so much less traumatic for all of us! Thank you, SERVPRO! 5 stars!!
I have worked on several jobs with SERVPRO of University, SE Orlando, and have found them to be true professionals. Vern and Susan, the owners, take great care of their employees and customers, making sure every detail is handled. It is a pleasure to work with another business that shares our commitment to customer service!
About Us
SERVPRO of University, SE Orlando understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of University, SE Orlando specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of University, SE Orlando can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of University, SE Orlando.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
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