Meet Stormy and Blaze, just 2 of our many SERVPRO HERO's here at SERVPRO of Bear/New Castle! This duo reminds us daily of why we do what we do when we're saving someones day. As essential members of our team these popular action figures have been known to make a few surprise visits on some job sites. Will they show up next at your home or business?

Amy is a key member of our administrative office team here at SERVPRO of Bear/New Castle. When she came into this industry in 2012 she knew little about the Fire & Water Cleanup & Restoration process. Since then she has received an IICRC Certification in Water Restoration and has vast knowledge of all aspects of our industry. Amy assists in managing and leading the office in day to day operations, which includes scheduling, billing and issue resolution.

Amy is a member and attends services at Love of Christ Church regularly. She is a small group leader at her church and has various small groups throughout the year, to engage women of all ages in growing together with The Lord. She also participate in various charitable work with her church. Amy also enjoys crafts, movies, reading, working with children and spending time with her daughter who is a licensed esthetician.

Our Project Managers are second to none. They each hold certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and have many years of experience on the job.

Dawn is our Fire, Smoke & Soot Cleaning Manager. She joined SERVPRO of Bear/New Castle’s. team in 2004. She has learned from field experience, certification courses and our ECTP-SERVPRO’s Employment Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician and Fire & Smoke Restoration Technician.

Dawn is our residential and commercial fire restoration specialist that oversees and coordinates projects involving Fire, Smoke & Soot Cleanup as wells as Pack-Out and Content Management. She also has the knowledge and training to provide support to our Water Damage Restoration and Mold Remediation teams.

Martin has been a crew chief at SERVPRO of Bear/New Castle since 2012. He brought with him more than 20 years of experience in the construction and restoration industry. He proudly holds certificates from IICRC in Water Restoration and Biohazard Recovery and has completed our SERVPRO Employee Certification Training Program.

Martin’s attention to detail assures clients a job well done. He is thoroughly trained in all areas of production, but he enjoys water mitigation and specialty drying the most.

Bilingual in English and Spanish

Jyoti has been a crew chief with SERVPRO of Bear/New Castle, DE since 2014. He proudly holds certificates from IICRC and has completed the SERVPRO Employee Certification Training Program. Jyoti is thoroughly trained in all areas of production and assists with training new production team members.

Elizabeth has been a SERVPRO Bear/New Castle team member for over 2 years. She has completed our SERVPRO Employee Certification Training Program and continues to study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

As a Crew Chief, she performs on-site production services, enforces all safety procedures on the job site as well as monitors all assigned jobs to ensure customer needs are met. Elizabeth specializes in fire, smoke & soot cleaning as well as content pack-out and inventory. Her knowledge, efficiency and willingness to go above and beyond make him an integral leader and a central piece within the company.

Elizabeth and her crew are ready to help our local residents and business owners recover from water, fire and mold damage in the New Castle County, DE area.

Bilingual in English and Spanish

Devin is one of our Crew Chiefs and been a member of SERVPRO of Bear/New Castle’s team for 2 years. He comes to us with several years of flooring and general contracting experience. Devin has worked to earn his IICRC Certification in Water Restoration and has completed the SERVPRO Employee Certification Training Program. He continues to study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Devin is a father of 7 and enjoys spending his days off with his family and fishing.

Crystal joined SERVPRO of Bear/New Castle in 2011. She is responsible for all aspects of social media and our online presence. Crystal also manages Accounts Receivable. She works diligently at making sure that all jobs are billed correctly and that payments are properly recorded. She proudly holds certificates from IICRC and is always willing to assist in the field when needed.

BJ has been with SERVPRO of Bear/New Castle, DE for several years and is an asset to our team.

Kaila is a Fire Production Technician at SERVPRO of Bear/New Castle. She has several years of commercial and residential cleaning experience. She is completing our SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment.

As a technician, Kaila is responsible for helping to ensure that your damage feels "Like it never even happened."

Willie recently joined the SERVPRO of Bear/New Castle team. He comes to us with over ten years of experience in the Mortgage business with a comprehensive understanding of a homeowner’s most valuable asset "their home". Also an Honorable Discharged Veteran with the United States Navy with professional skill sets that are applicable to serving homeowners with excellent care and concern for restoring their home after experiencing a fire or water disaster. He has an eager desire for learning and training development. In addition to hands-on training, he is working to complete our SERVPRO Employee Certification Training Program.

Willie graduated from Colorado Technical University Online with a Bachelor’s of Science in Information Technology Security Specialization and is an individual with the ability to accurately assess any situation and resolve problems with a methodical approach. In his spare time he enjoys fishing, watching sporting events, golfing and studying Kemetic Science, Esoteric Science and Metaphysics.

Lori joined the Administrative team at SERVPRO of Bear/New Castle in March of 2019. Her strong office skills have been a great addition to our team. Lori is the friendly voice you will hear answering the phone and dispatching crews.

Shane is a member of the Production Team at SERVPRO of Bear/New Castle. Shane’s strong drive and attention to detail makes him a valued team member.

Kyle is on the production team at SERVPRO of Bear/New Castle. He is a hard worker and is a wonderful asset to our team.

Bio coming soon!