Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of North Highlands / Rio Linda
Troy J. Voss Sr.
Troy Sr. is an Owner at SERVPRO of North Highlands / Rio Linda. Troy Sr. Holds IICRC certifications for water restoration, smoke restoration, fire restoration, applied structural drying, and applied microbial remediation. This knowledge allows for him to properly support and guide his employees with a hands-on approach of on-the-job training.
Troy came to be the owner of a SERVPRO in 2012. Moving on from 24 years in the printing industry where his forward drive placed him in the position of Electronic Pre-press Supervisor/Manager. He enjoys the feeling of helping others which largely affected his choice in SERVPRO, where he could apply his management, training, home renovation, and maintenance experience to helping others in times of need. During his off time he enjoys camping with his family.
Jannel Voss
Jan has been an Owner at SERVPRO of North Highlands / Rio Linda since we opened in 2012. She has also been a co-owner at Foothill Skate Inn, in Sacramento, for over 30 years. Jan is highly educated and experienced in employee management.
Eleanor Garcia
Eleanor is a Sales Marketing Representative at SERVPRO of North Highlands / Rio Linda and has been with us for 4 years. Eleanor’s strong attention to detail and listening skills make her a highly motivated SMR and a valued team member. Eleanor works closely with Jet Blue Airlines and volunteers in her community when possible.
Sara Sotomayor
Sara is a Sales Marketing Representative at SERVPRO of North Highlands / Rio Linda and has been with us for nearly 3 years. Sara’s high energy and drive to succeed have made her a great asset to our sales team and a valued team member. Along with being a valued sales team member, she is also IICRC certified in water restoration. Sara’s most recent accomplishment was bringing a beautiful baby girl into this world and into our Franchise.
What our
customers are saying
They went above and beyond. My house flooded because my toddler decided to flush as many toys as he could down the toilet during the two seconds I took my eyes off him. I won't lie, I had a bit of a breakdown in the middle of the night. The equipment they used to dry was loud and that combined with a toddler had been keeping me up night after night. I called Troy just to rant expecting a voicemailbox, but instead he picked up the phone at 11:00PM and listened to me vent for over an hour. He was so kind to offer me an ear and encouragement that it would all be over soon. Awesome customer service.
SERVPRO got me out of a tough bind. I am a home owner and licensed contractor but my tenants would not let my team in to do a lot of work that needed to be done. They were able to get into the home and take care of some mold for us, then they actually convinced the tenants to let my team finish up the rest of the work for the house. It really saved me a lot of time and money.
Came home from a vacation to find that it was snowing inside my house! Pipe freezes can cause a lot of damage, especially if you aren't home when they happen. SERVPRO fixed everything up for me, call SERVPRO if this ever happens to you!
Friendly, kind and patient service. All my questions were answered with great patience and kindness, very thankful!
SERVPRO did a great job, would definitely recommend them.
I sold my “Good Hands” Agency after over 30 years. During that time SERVPRO became my sole referral for restoration work......and I never had a complaint.
After the Camp Fire, I had a need for their services, and again I was not disappointed . As usual, they were fast, friendly, and efficient . I can’t recommend them enough.
I had my sliding glass door destroyed with a rock at 2:00 in the morning. This isn't the first time I had some glass broken, but it is the first time I used SERVPRO. They fixed up the door with some wood, but that wasn't what impressed me. I saw one of the guys digging around in my rocks, when I asked him what he was up to he told me he was searching for glass that got in the rock so my dogs paws wouldn't get cut next time I let him out in the yard. Nowdays you don't see someone genuinely go out of their way like that, especially at 2:00AM. They were so thorough that I had to tell them to go home so I could get back to sleep. Joking aside, I really appreciate the effort.
I was very happy with SERVPRO. The crew was very efficient and courteous. They left my house neat and very clean including my garage. The bathrooms and kitchen were cleaner than they have ever been!
I accidentally caused a fire in my house while cooking. Minutes after the fire department arrived I was suddenly bombarded with tons of companies. Every day we had 5 to 10 people show up on our doorstep offering us bribes to let them clean our house. Then one day this guy Troy shows up at our house gives me a card and told me "I only want to help, if you are tired of all the chasers. Give me a call." and that was it. I didn't believe him at first but decided to give him a chance. Once I signed with SERVPRO he put one sign up in our window and made a bunch of calls in my yard, then suddenly almost everyone stopped bothering my family. We still got like one person a day showing up at our door to talk about how "terrible" SERVPRO was, but it was way better than the 10 a day we had before. Troy had my back through the whole headache and I don't know where these people got their ideas of SERVPRO because it was nothing but positive for me.
They went above and beyond. My house flooded because my toddler decided to flush as many toys as he could down the toilet during the two seconds I took my eyes off him. I won't lie, I had a bit of a breakdown in the middle of the night. The equipment they used to dry was loud and that combined with a toddler had been keeping me up night after night. I called Troy just to rant expecting a voicemailbox, but instead he picked up the phone at 11:00PM and listened to me vent for over an hour. He was so kind to offer me an ear and encouragement that it would all be over soon. Awesome customer service.
SERVPRO got me out of a tough bind. I am a home owner and licensed contractor but my tenants would not let my team in to do a lot of work that needed to be done. They were able to get into the home and take care of some mold for us, then they actually convinced the tenants to let my team finish up the rest of the work for the house. It really saved me a lot of time and money.
Came home from a vacation to find that it was snowing inside my house! Pipe freezes can cause a lot of damage, especially if you aren't home when they happen. SERVPRO fixed everything up for me, call SERVPRO if this ever happens to you!
Friendly, kind and patient service. All my questions were answered with great patience and kindness, very thankful!
SERVPRO did a great job, would definitely recommend them.
I sold my “Good Hands” Agency after over 30 years. During that time SERVPRO became my sole referral for restoration work......and I never had a complaint.
After the Camp Fire, I had a need for their services, and again I was not disappointed . As usual, they were fast, friendly, and efficient . I can’t recommend them enough.
I had my sliding glass door destroyed with a rock at 2:00 in the morning. This isn't the first time I had some glass broken, but it is the first time I used SERVPRO. They fixed up the door with some wood, but that wasn't what impressed me. I saw one of the guys digging around in my rocks, when I asked him what he was up to he told me he was searching for glass that got in the rock so my dogs paws wouldn't get cut next time I let him out in the yard. Nowdays you don't see someone genuinely go out of their way like that, especially at 2:00AM. They were so thorough that I had to tell them to go home so I could get back to sleep. Joking aside, I really appreciate the effort.
I was very happy with SERVPRO. The crew was very efficient and courteous. They left my house neat and very clean including my garage. The bathrooms and kitchen were cleaner than they have ever been!
I accidentally caused a fire in my house while cooking. Minutes after the fire department arrived I was suddenly bombarded with tons of companies. Every day we had 5 to 10 people show up on our doorstep offering us bribes to let them clean our house. Then one day this guy Troy shows up at our house gives me a card and told me "I only want to help, if you are tired of all the chasers. Give me a call." and that was it. I didn't believe him at first but decided to give him a chance. Once I signed with SERVPRO he put one sign up in our window and made a bunch of calls in my yard, then suddenly almost everyone stopped bothering my family. We still got like one person a day showing up at our door to talk about how "terrible" SERVPRO was, but it was way better than the 10 a day we had before. Troy had my back through the whole headache and I don't know where these people got their ideas of SERVPRO because it was nothing but positive for me.
About Us
Did you ever wish to be a superhero when you were young? I’m sure many did at some point in their youth, but very few get to feel like they achieved that childhood wonder.
Troy J. Voss Sr. is the owner and face of SERVPRO of North Highlands / Rio Linda and he took the leap to make that dream a reality. He spent 24 years in the printing industry gaining the position of Electronic Pre-press Supervisor/Manager, but times were changing. The industry was moving away from print and everyone was focusing on becoming more eco-friendly. He saw this as nothing more than an opportunity.
He revisited that dream of becoming a Hero and made it a reality.
We need three basic necessities to survive; water, food, and shelter. A structure damage or loss takes one third of that away from a person or business, and he strived to understand and conquer that stress along with his customers. He wouldn’t stop pushing until he really did deliver our SERVPRO tagline, “Like it never even happened.”
He injected the same level of enthusiasm into the staff here a SERVPRO of North Highlands / Rio Linda. Every person on this staff follows his example, striving to be the Hero that Troy J. Voss Sr. believes every person is capable of being.
Be it fire, water, mold, bio, rain, sleet, snow, or that Holiday (that you may find yourself surprised to see the owner of the company right along with his staff) that no one else was willing to work. The work of a Hero comes any day at any time, and we are always ready, Hero Ready!
Do you need a Hero? Perhaps you are ready to be a Hero? Maybe you just have a quick question? Whatever it may be don’t hesitate to give us a call at 916-991-1522! We’re always open, and we always answer!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
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