Meet Our Team
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SERVPRO of Hancock Park / Hollywood
Wendy Cuadra
Wendy Cuadra, is the Job File Coordinator at SERVPRO of Hollywood Hills/Los Feliz Wendy has several years of experience with our franchises. She is also IICRC certified. Her primary responsibility is monitor incoming leads from conversion to active job status through completion of work and customer invoicing. Wendy works closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. She also reviews the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.
Joann Hermiz
Joann Hermiz, is the Project Manager at SERVPRO. She has several years of experience and is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC).
John Gamburian
John Gamburian, is the Project Manager at SERVPRO Hollywood Hills/Los Feliz. He brings 5 plus years of experience in the restoration industry. Certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). He will Gladly help you will all your SERVPRO needs.
Alfonso Zamora
Alfonso Zamora is the Crew Chief at SERVPRO Hollywood Hills/Los Feliz. He has several years of experience in the fire and water restoration industry. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
Roberto Vargas
Roberto Vargas is the Crew Chief at Hollywood Hills/Los Feliz. He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
Cristian Velasquez
Cristian Velasquez is a Technician at SERVPRO of Hollywood Hills/Los Feliz. Cristian, has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
John Wilson
He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
Luis Zamora
Luis Zamora, is a Technician at SERVPRO of Hollywood Hills/Los Feliz. Luis, has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
Salvotore Cimone
Salvotore Cimone is a Technician at SERVPRO of Hollywood Hills/Los Feliz. Alfonso, has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
Marie Gutierrez
Marie plays a critical role in managing the franchise office. She is responsible for hiring, training and managing office staff. She performs accounting functions, oversees administrative activities and ensures customer satisfaction. She coordinates and maintains company calendar, franchise communication, manages accounts payable and receivables. Verifies and analyzes financial reports. She ensures employment files and records accuracy. Marie plays a critical role in ensuring our franchise runs seamlessly.
Marcos Mas Lopez
Marcos Mas Lopez is a Production Technician with SERVPRO Hollywood Hills. He has several years of experience working with our crew. He is a dedicated team member and focuses on executing the hands on work ,including water extraction, drying, dehumidifying, cleaning and minor repairs. He is trained in safety protocols and skilled in operating specialized equipment. Marcos is committed to restoring properties to their pre-damage condition while providing excellent customer service, clear communication and professionalism every step of the way.
Daniel Meghrikyan
Daniel Meghrikyan is a Assistant Construction Project Manger with SERVPRO Hollywood Hills/Los Feliz. Daniel plays a critical role with the Construction Department supporting the overall planning, coordination, and execution of construction projects. He works closely with our lead project Manager, to ensure projects are completed on time, within budget and according to specifications.
Daniel has many years working with the insurance industry in sales.
Liz Kitsinian
Liz Kitsinian is the owner of SERVPRO Hollywood Hills/Los Feliz. She oversees the overall operations, growth and success of their franchise. Liz has a strong business acumen with understanding of financial management, sales strategies and operational efficiency. Her experience includes working with SERVPRO for over 6 years. Prior experience includes sales, marketing, and recruiting.
What our
customers are saying
Raffi Kitsinian came to assess my terrible flooded basement. He was honest and frank and after taking an in-depth survey, he was honest about what kind of service I needed and didn't need. I was blown away by how honest he was and totally recommend him. Other "experts" had bigger ideas and it turns out Raffi was right - it's been a year later and absolutely no problems. I don't know how anyone else works at SERVPRO, but ask for Raffi if you can.
When we discovered a leak in our walls, we had no idea what to do. So we reached out to SERVPRO and met Raffi. He was amazing and patient with us. He helped walk us through everything that we needed to do. He and his colleagues were extremely professional and knowledgeable. They worked fast/clean and made the difficult situation seem like such a simple task. Fingers crossed we never have an issues like this again but if we do, SERVPRO and Raffi will be our first call!
Great Team! Thank you, SERVPRO of Hancock Park/Hollywood.
I called SERVPRO of Hancock Park/Hollywood and their team showed up within a couple of hours of my initial call. They were able to immediately start on our house, and were very polite and professional from the start. They did an excellent job in resolving the issues, and worked within the budget set from my homeowners insurance. I would highly recommend them to anyone in need of expedient and professional remediation!
I would highly recommend SERVPRO of Hancock Park/Hollywood to all my friends, family, & colleagues!
Had some leaky pipes in my wall that where causing damage, response time was very quick and the work was handled really well.
Had no complaints about the work whatsoever, along with fixing my issue the process was very informative.
After coming home from vacation I found my whole kitchen and dining room flooded with water after my sinks pipe burst. It was late on a Saturday night and didn't know what to do. I called my insurance and they had me contact SERVPRO. I was afraid no one would answer at 1 in the morning but a lady named Joann answered. Within a hour her and her crew came out and put equipment to start drying. Joann constantly contacted me with new updates and even though I had to leave my home for a few days I came back to a perfect home once again. I would highly recommend them to family and friends. Very professional and on top of everything!
I'm not going to lie, posting reviews isn't my thing but SERVPRO of Hancock Park/Hollywood did an amazing job with the water damage I suffered at my property a couple months ago. Talk about being responsive and showing excellent customer service throughout the entire process. Thank you and I'll be sure to use you in the future.
Raffi Kitsinian came to assess my terrible flooded basement. He was honest and frank and after taking an in-depth survey, he was honest about what kind of service I needed and didn't need. I was blown away by how honest he was and totally recommend him. Other "experts" had bigger ideas and it turns out Raffi was right - it's been a year later and absolutely no problems. I don't know how anyone else works at SERVPRO, but ask for Raffi if you can.
When we discovered a leak in our walls, we had no idea what to do. So we reached out to SERVPRO and met Raffi. He was amazing and patient with us. He helped walk us through everything that we needed to do. He and his colleagues were extremely professional and knowledgeable. They worked fast/clean and made the difficult situation seem like such a simple task. Fingers crossed we never have an issues like this again but if we do, SERVPRO and Raffi will be our first call!
Great Team! Thank you, SERVPRO of Hancock Park/Hollywood.
I called SERVPRO of Hancock Park/Hollywood and their team showed up within a couple of hours of my initial call. They were able to immediately start on our house, and were very polite and professional from the start. They did an excellent job in resolving the issues, and worked within the budget set from my homeowners insurance. I would highly recommend them to anyone in need of expedient and professional remediation!
I would highly recommend SERVPRO of Hancock Park/Hollywood to all my friends, family, & colleagues!
Had some leaky pipes in my wall that where causing damage, response time was very quick and the work was handled really well.
Had no complaints about the work whatsoever, along with fixing my issue the process was very informative.
After coming home from vacation I found my whole kitchen and dining room flooded with water after my sinks pipe burst. It was late on a Saturday night and didn't know what to do. I called my insurance and they had me contact SERVPRO. I was afraid no one would answer at 1 in the morning but a lady named Joann answered. Within a hour her and her crew came out and put equipment to start drying. Joann constantly contacted me with new updates and even though I had to leave my home for a few days I came back to a perfect home once again. I would highly recommend them to family and friends. Very professional and on top of everything!
I'm not going to lie, posting reviews isn't my thing but SERVPRO of Hancock Park/Hollywood did an amazing job with the water damage I suffered at my property a couple months ago. Talk about being responsive and showing excellent customer service throughout the entire process. Thank you and I'll be sure to use you in the future.
About Us
SERVPRO of Hancock Park/Hollywood owned and operated by Raffi and Liz Kitsinian, is dedicated to providing top-quality restoration and cleaning services to both residential and commercial properties in the community. With a strong commitment to excellence, Raffi and Liz have brought a wealth of experience and passion for customer service.
With over 15 years of experience in restoration, Raffi and Liz Kitsinian bring unparalleled level of expertise and commitment to SERVPRO of Hancock Park/Hollywood. They lead a skilled team equipped to manage fire, water, mold and biohazard restoration and remediation as well as specialized cleaning services for residential and commercial properties. As licensed general contractors, they not only handle emergency restoration but also offer full rebuild services to seamlessly restore properties to their original condition—or better—after damage has been mitigated.
With their extensive experience, Raffi and Liz understand the unique challenges that come with each project, enabling them to address issues swiftly, efficiently, and with meticulous attention to detail. Their commitment to using advanced techniques and equipment ensures every job is completed to the highest standards Their experience allows them to anticipate and address complex issues with speed and precision, ensuring quality results and minimal disruption for their clients. SERVPRO of Hancock Park/Hollywood is known for its reliable 24/7 response, thorough attention to detail, and focus on using the latest equipment and techniques to restore properties to their pre-damage condition.
In addition to technical expertise, Raffi and Liz prioritize outstanding customer service, recognizing that restoration often involves stressful and unexpected circumstances. Their team is trained to handle each project with compassion and professionalism, guiding clients through each step of the process and ensuring clear communication throughout.
With their deep-rooted industry knowledge and a commitment to excellence, SERVPRO of Hancock Park/Hollywood, led by Raffi and Liz Kitsinian, stands as a trusted restoration partner in the community, dedicated to restoring peace of mind, one property at a time.
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