Randy and his team completely exceeded my expectations. We had a major water leak that caused mold and damage to both bathrooms and our flooring and they turned what should have been a very tedious and stressful time into an easy and smooth process. Randy was very helpful in explaining the process and worked around both mine and my wife's work schedule. His team always showed up on time or early to every job they performed for us and Randy personally helped me deal with the billing process to my insurance company. I would email Randy with questions about the process thinking that he would get back to me the next day, but of course he responded to me promptly the same day (many times within the hour) and was always happy to take the time to explain every detail to me. My wife and I own rental properties in North San Diego County and I wouldn't use anybody but Randy and his team for any future jobs. It's very rare these days to find a company that takes this much pride in their work and customer service.

Thank you Randy!

Randy and his team saved us thousands of dollars! When water from an upstairs bathroom seeped through our kitchen ceiling, the plumber who fixed the leak referred us to his company's water restoration guy. That guy talked my ear off about wastewater and mold, trying to frighten me into replacing the kitchen ceiling and bathroom tile at a cost of $5,000-$6,000. It didn't feel right, so I called SERVPRO for a second opinion. So glad I did! Randy and Nick took one look and put my fears to rest. There were no signs of contamination and no need for sledgehammers. Over the next few days, Nick came by to install, adjust, and remove drying equipment. He was always on time and always courteous. I know SERVPRO was handling some major restoration projects at the time, but they made me feel like a high priority. Very grateful for their integrity and work ethic.

The staff at SERVPRO were very professional and did an excellent job. They were very easy to deal with and returned messages promptly. Highly recommend!

What a wonderful experience we had with Randy and his team!  They responded right away, first thing in the morning, and saved our beautiful hard wood kitchen floor!   Randy and his team were so pleasant and reassuring during one of the most stressful times in my life.  I can't thank them enough for their professional and caring manner and for making a terrible nightmare a dream come true...all we have to do now is a minor refinishing of the floor instead of ripping it out!  Many thanks to this awesome company...look no further if you are in need of these services!

I can't say enough good things about Randy Vance and his team. 

From the time we initially called until completion, Randy and his team really went above and beyond in all aspects: responsive, communicative, professional, executed the job quickly and efficiently. Customer service was top-notch and they completely exceeded our expectations. 

These guys are the best. Thank you, SERVPRO South O!!!

From one Oceanside resident to another, thank you Randy for helping me through this difficult time. You were extremely friendly and generous with your time dealing with my water damage and mold exposure  I have never been through this before and he and his team guided me through every step of the process. You surpassed all my expectation and I would recommended a 100 times Randy and his crew to help you with any water remediation problem.

What an Honest, Extremely Knowledgeable, Efficient, Hardworking, Prompt, Friendly company. I could go on and on about the quality of this company. You just don’t encounter many like SERVPRO of Fallbrook/South Oceanside, these days. What an amazing group of people!

Randy was available around the clock for questions, of which I had several, daily. (He is extremely knowledgeable and kind, and has to be one of the calmest people on the planet). Randy, Kier or Matt was at my home, usually within hours, each time my contractor discovered a new problem. When I commented on how friendly, hardworking and honest each employee I encountered was, I was told that each is hand picked. Well, it shows. They ALL show up ready to work. And I would not hesitate to have any one of them in my home again. They are all quality individuals.
After, unfortunately, finding water damage and mold in my home, SERVPRO came out and assessed the damage, called a plumber out immediately to fix the leaky pipes, placed their air scrubber machines in my home, then returned as soon as I called for them to start the work. They then Safely and efficiently removed all of the moldy/water damaged materials. What a relief that was. Truly.

Randy was also prompt about submitting the necessary paperwork to my insurance company for me. (I was actually told by my insurance company that they prefer their clients use SERVPRO’s services).
I am 110% satisfied with the job they did! Do not hesitate to call them to assess needs for your home, you will be very well taken care of.

This is the first review I have ever written. The honesty and quality of service of this company was just too awesome not to mention to others.

Had a mold issue in our shower. Matt came out, cleaned it up and the shower looks brand new again! Prompt, reasonable and very professional. Highly recommend!

I can't say enough about Randy Vance and his team of professionals! We had a mold problem . . . . we don't any more! This company is the BEST and I highly recommend them should you have mold, water, smoke (etc) damage. The truly care about helping their customers - their service is FIVE STAR!! Thank you Randy and your team. We are grateful!

Randy and his team completely exceeded my expectations. We had a major water leak that caused mold and damage to both bathrooms and our flooring and they turned what should have been a very tedious and stressful time into an easy and smooth process. Randy was very helpful in explaining the process and worked around both mine and my wife's work schedule. His team always showed up on time or early to every job they performed for us and Randy personally helped me deal with the billing process to my insurance company. I would email Randy with questions about the process thinking that he would get back to me the next day, but of course he responded to me promptly the same day (many times within the hour) and was always happy to take the time to explain every detail to me. My wife and I own rental properties in North San Diego County and I wouldn't use anybody but Randy and his team for any future jobs. It's very rare these days to find a company that takes this much pride in their work and customer service.

Thank you Randy!

Randy and his team saved us thousands of dollars! When water from an upstairs bathroom seeped through our kitchen ceiling, the plumber who fixed the leak referred us to his company's water restoration guy. That guy talked my ear off about wastewater and mold, trying to frighten me into replacing the kitchen ceiling and bathroom tile at a cost of $5,000-$6,000. It didn't feel right, so I called SERVPRO for a second opinion. So glad I did! Randy and Nick took one look and put my fears to rest. There were no signs of contamination and no need for sledgehammers. Over the next few days, Nick came by to install, adjust, and remove drying equipment. He was always on time and always courteous. I know SERVPRO was handling some major restoration projects at the time, but they made me feel like a high priority. Very grateful for their integrity and work ethic.