Terron Buggs serves as a Crew Chief at SERVPRO of Elk Grove, having been with the organization since 2020. He has successfully completed our comprehensive SERVPRO Employee Certification Training Program, which covers advanced cleaning and restoration methodologies, proficient use of cutting-edge equipment, and emphasizes the importance of listening skills and impeccable customer service standards. Additionally, Terron holds prestigious certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and Fire and Smoke Restoration Technician. His expertise also extends to the use of DocuSketch. Renowned within our establishment for his unwavering dedication and meticulous attention to detail, Terron consistently upholds a strong work ethic, embodying the ethos of excellence synonymous with our organization.

Nooria Amin assumes the pivotal role of Job File Coordinator at SERVPRO of Elk Grove, having been with the team since 2023. Her extensive background spans over a decade, marked by proficient customer relations management, adept office administration, and a penchant for professional organization. Notably, she is renowned for her unwavering commitment to excellence. Nooria's kind demeanor, coupled with her drive and reliability, renders her an indispensable asset to our team.

Dane Hughes assumes the role of Estimator at SERVPRO of Elk Grove, having been with the organization since 2014. His comprehensive expertise is fortified by his successful completion of our rigorous SERVPRO Employee Certification Training Program, which equips participants with advanced cleaning and restoration methodologies alongside adept utilization of cutting-edge equipment. This program also underscores the paramount importance of honing listening skills and cultivating exemplary customer service standards. Dane's proficiency is further exemplified by his certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician, complemented by specialized training in DocuSketch. Revered within our establishment for his unwavering work ethic and meticulous attention to detail, Dane epitomizes excellence and serves as a distinguished asset to our team.

Brandon Lee is the Production Manager at SERVPRO of Elk Grove, having joined the organization in 2024. With a comprehensive background in the restoration industry, his career includes pivotal roles as Lead Technician, Project Manager, and Project Estimator, equipping him with deep expertise in every stage of the restoration process. Brandon graduated with a Bachelor of Science in Cognitive Science, focusing on Human-Computer Interaction, from UC San Diego, where he also excelled as a recruited rower for the Crew Team. His credentials include IICRC Water Certification and OSHA HAZWOPER 40 Certification, underscoring his commitment to industry standards and safety. Brandon’s diverse background and extensive knowledge make him a key asset in overseeing and executing high-quality restoration projects.

Douglas Scott is the proud co-owner of SERVPRO of Elk Grove, a position he shares with his wife, Kelsey, since they took over the franchise in 2014. Doug plays an instrumental role in overseeing large loss jobs, including responding to major catastrophic events like wildfires and hurricanes. He was involved in the restoration efforts following the Camp Fire in Northern California in 2018. Beyond his hands-on work with disaster recovery, Doug is always planning for the future, focusing on the growth and success of the company.

Doug holds several certifications, including Lead Paint Abatement from the EPA and various certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), such as Water Damage Restoration, Fire & Smoke Restoration, and Applied Structural Drying. His background includes five years of service as a military police officer in the U.S. Army, including a fifteen-month tour in Baghdad. Doug later pursued business studies at Central Texas College, honing his leadership, management, and networking skills.

When he's not working, Doug enjoys outdoor activities such as skiing, fishing, and camping with his five children. His family motivates him to strive for excellence, both in the business world and as a parent. Doug believes in empowering his team members to take ownership of their roles and grow independently, which he believes is key to the company’s ongoing success.

Arturo is the General Manager at SERVPRO of Elk Grove, where he has been a part of the team since January 2019. He has earned certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Restoration, Fire Restoration, and Biohazard Trauma and Cleanup. Arturo started his career as a production technician and quickly moved up to production manager, eventually taking on his current role as General Manager.

In his previous position, Arturo managed various responsibilities, such as communicating with adjusters and customers, obtaining project approvals, assigning jobs to crew chiefs and technicians, and overseeing project progress. He also took charge of team training to ensure that everyone was on the same page regarding their duties. Arturo’s goal is to continue empowering his team to reach new levels of success and performance.

Before transitioning into the restoration industry, Arturo worked as a server and caregiver for elderly residents, where he honed his skills in communication and customer service. Outside of work, Arturo enjoys sketching monochrome portraits, boxing (a sport he has competed in since age 11), and playing the piano. Arturo is passionate about helping his team develop and ensuring customers have a smooth and reassuring experience during the restoration process.

As co-owner of SERVPRO of Elk Grove, Kelsey Scott has worked alongside her husband, Douglas, since 2014. Kelsey is responsible for a range of duties, including managing large loss restoration projects during disaster responses and overseeing the company’s financials, including daily transactions and final job billing. She also leads employee training initiatives, focusing on continuous improvement by identifying areas where additional skills or education are needed.

Kelsey’s qualifications include certifications as a Licensed General Contractor, as well as IICRC certifications in Water Damage Restoration and Fire & Smoke Restoration. She is also a Bio-Recovery Technician, certified by the American Bio-Recovery Association (ABRA). Before joining SERVPRO, Kelsey worked as a Veterinary Technician in an Emergency and Critical Care unit, showcasing her long-standing compassion for animals. Her love for horses, which began at age two, continues to be a significant part of her life.

Outside of her professional role, Kelsey enjoys spending time camping with her husband and five children. She is motivated by the opportunity to empower others, particularly her daughters, by showing them that women can thrive in male-dominated fields. Kelsey is passionate about delivering outstanding customer experiences, addressing client concerns with empathy, and ensuring her team is equipped to make sound decisions while providing guidance when necessary.

As the Office Manager at SERVPRO of Elk Grove, Kimmy joined the team in September 2020. She plays a pivotal role in managing office operations and leading the administrative team to ensure smooth daily functions and a high level of customer satisfaction. Kimmy is responsible for job file management, billing, and ensuring that customers and insurance companies stay updated on outstanding payments.

Kimmy is IICRC certified in Water Damage Restoration, bringing strong industry knowledge to her role. Before working at SERVPRO, she served as a marketing coordinator for a digital signage company, where she honed her marketing skills. Kimmy earned a B.S. in Business Administration from Sonoma State University and an M.S. in Advertising & Marketing from the University of Hull in England.

Outside of work, Kimmy enjoys dancing, painting, reading, and traveling. She is driven by the support of her family and thrives on the opportunity to engage in creative projects that help grow the company. Kimmy is dedicated to ensuring that customers are aware of SERVPRO’s services and that they have a seamless and positive experience from start to finish.

Loralei Langford is the Marketing Support Coordinator at SERVPRO of Elk Grove, joining the team in 2022. With a focus on digital marketing, Loralei manages the company’s website, social media platforms, online reviews, and digital marketing efforts. She is currently pursuing a Business Marketing degree, expected to graduate in spring 2025, and has already gained significant experience in online marketing for local dance studios and schools.

Beyond her marketing expertise, Loralei is an accomplished ballet teacher, holding a respected teaching certificate from the Cecchetti Ballet method. She has also achieved success in advanced ballet examinations, demonstrating her dedication to the art form. Loralei’s creativity and drive make her a vital contributor to the success of SERVPRO of Elk Grove’s marketing strategies.