We had a leak in our bathroom that came through and damaged our kitchen ceiling. It was right on top of our island in the middle of a connected kitchen/ living room, leaving a giant bulge in the drywall and stains on our textured ceiling. Troy came and listened to my fears about mold and opened the drywall to ensure the area was dry and free of mold . Chris and Shy came to complete the drywall repairs and retexture the ceiling and they were so courteous. The work they completed is impeccable - it looks brand new - as if the leak never happened and they were great to work with. We have a 15 year old dachshund that we were worried would be fearful of the noise from their machines but they were so understanding and he warmed up to them right away. We had to wait a little while for the repairs before they could get to us, as they were very busy, but my advice is WAIT …if you can. They are pros and you won’t be disappointed with their work. I absolutely recommend them!

It was a pleasure working with your team.   Troy was excellent!  All the trades people were courteous, on time, friendly. Really appreciated all of this being pulled together by your company, and explaining how this works.  I can appreciate this is a small job compared to many. Still causes a few sleepless nights.    Should have called you folks in the very first place!

Thanks again, would definitely recommend SERVPRO to others.  (You were recommended to me – that’s how I first made contact).

Kind Regards,

Suzanne Nazareno,  

We used SERVPRO with our insurance claim with an upstairs water leak. We stayed in an air bnb while they had our upstairs carpets changed and the ceiling on the main floor repaired. The new carpets looked great. SERVPRO coordinated with Dannburg Flooring for the professional install. The celling was patched, sprayed, and painted and now looks like new.
After five days we went back home to find all our furniture and stuff was back in its proper place and our home was cleaner than when we left. Hopefully we’ll never need to use their services again, but if we do we certainly will.

Syd and I wanted to take a moment and thank you and SERVPRO for an exceptionally amazing process and experience for the above claim.

Yourself, Troy, Ashley, Jolayne, Cheryl and Kyle (as well as a couple of young men whose names I cannot remember) were all very helpful. You all provided courteous, competent and timely service and attention to our needs. The 'job' was completed in the best possible timeframe with the best possible results. We are extremely happy with the finished result. 

Westland and SERVPRO are truly a super star team!

Due to the response that we received on this claim, we have recommended Westland Insurance to numerous family and friends in BC  And we will recommend SERVPRO for any restoration services as well. 

Best wishes to all 

Syd and Shirley Sellers

"SERVPRO were exceptional to deal with, they responded to our call immediately and were on site within 15 minutes. Troy and Jolayne are professional, dedicated and are very easy to deal with. The whole team worked hard and well together to get us our home back to us ASAP and good as new! Very much recommend SERVPRO!! Thank you again!!"

A big thank you to Troy and his team for helping us out when we were in a bind. Great job and many thanks

SERVPRO did an amazing job! They were very friendly and caring to my needs. They definitely stand by there logo "Like it Never Happened"
I would recommend this company 100%!!

I used the services of SERVPRO to address water damage in my basement. I was grateful with the company's prompt response in removing damaged materials and initiating the drying process. Their handling of interactions with my insurance provider was particularly reassuring. The repairs were completely to a high standard. I would like to express my gratitude to Ashley and Katherine for competently managing my case.

I highly recommend working with SERVPRO of Kelowna. Troy was so helpful and truly eased all my concerns in regards to the mini flood I had in my basement. Upon arrival he assessed the situation and promptly removed the cabinets, lifted up the existing flooring and set up blowers/heaters to ensure there would be no further damage. He was also very professional and courteous to deal with.

We had a leak in our bathroom that came through and damaged our kitchen ceiling. It was right on top of our island in the middle of a connected kitchen/ living room, leaving a giant bulge in the drywall and stains on our textured ceiling. Troy came and listened to my fears about mold and opened the drywall to ensure the area was dry and free of mold . Chris and Shy came to complete the drywall repairs and retexture the ceiling and they were so courteous. The work they completed is impeccable - it looks brand new - as if the leak never happened and they were great to work with. We have a 15 year old dachshund that we were worried would be fearful of the noise from their machines but they were so understanding and he warmed up to them right away. We had to wait a little while for the repairs before they could get to us, as they were very busy, but my advice is WAIT …if you can. They are pros and you won’t be disappointed with their work. I absolutely recommend them!

It was a pleasure working with your team.   Troy was excellent!  All the trades people were courteous, on time, friendly. Really appreciated all of this being pulled together by your company, and explaining how this works.  I can appreciate this is a small job compared to many. Still causes a few sleepless nights.    Should have called you folks in the very first place!

Thanks again, would definitely recommend SERVPRO to others.  (You were recommended to me – that’s how I first made contact).

Kind Regards,

Suzanne Nazareno,