Meet Our Team
Here to Help® 24/7.
SERVPRO of Windham & Windsor Counties
Ryan
Ryan is Co-Owner/President of SERVPRO of Windham & Windsor Counties. Ryan began his SERVPRO®; career in 2002. Ryan has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): WRT-Water Restoration Technician, FSRT-Fire and Smoke Restoration Technician, AMRT-Applied Microbial Remediation Technician, ASD-Applied Structural Drying, and TCST-Trauma and Crime Scene Technician. He is also certified with the National Air Duct Cleaners Association (NADCA) and EPA LeadSafe. Ryan lives in Walpole, NH.
Derek
Derek is Co-Owner/Vice President of SERVPRO of Windham & Windsor Counties. Derek began his SERVPRO career in 2003. Derek has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):WRT-Water Restoration Technician, FSRT- Fire and Smoke Restoration Technician, AMRT-Applied Microbial Remediation Technician, and TCST- Trauma and Crime Scene Technician. Derek also has OSHA 10-Hour Certification. Derek lives in Swanzey, NH.
Melissa
Office Manager who's been with the team since 2011, Melissa! Thank you for your many contributions to the development and growth of our company!
Laura
Since joining Team Green in 2022, Laura has been a key piece within our main headquarters, operating as a direct conduit between our project managers, production staff, and our clients. In her role as Job File Coordinator, Laura communicates daily with project managers and production teams to ensure all in-progress jobs are on time and accurately documented. Laura has greatly assisted with the growth of our three franchises, and we thank her for her contributions to the team!
Wil
It has been a pleasure having Wilman as a part of Team Green since he began back in 2017. From his first day, Wil has shown an incredible desire to learn, progress, and expand his knowledge in the world of property restoration. Wil is always thinking of ways to better serve and accommodate his clients. We are very grateful to have Wil on the team, and we thank him for his hard work and dedication!
Matthew
Matthew has been a tremendous addition here at Team Green. His decades of experience in construction and emergency property restoration helped lead to the launch of our construction division in late 2023. Matthew's expertise in large restoration projects has brought additional opportunities for our team to handle more sizable jobs in-house. He routinely shares his experience and education with fellow teammates through production meetings and training sessions. We can't thank Matthew enough for his many contributions to our team!
Gary
A Team Member since 2017, Gary is one of the Project Managers here at SERVPRO. In addition to creating estimates and monitoring each phase of a project, Gary works very closely with the client from start to finish on any type of emergency mitigation or professional cleaning endeavor. Quite often, the insurance claim process is new to our clients, and Gary is very thorough in his guidance to ensure they understand and are comfortable with each step of this process. Your thoroughness is appreciated, thank you, Gary!
Eric
With 15 years of experience in the area of emergency property restoration, Eric immediately made a positive impact upon joining SERVPRO Team Paul. A student of the trade, Eric holds numerous industry-related certifications including “Master” designations in Fire, Water, and textile restoration. Eric’s knowledge, experience, and thoroughness in his work undoubtedly makes his team around him stronger.
Chris
Chis has been immersed in the world of emergency property restoration for over 15 years and has experience assisting with about every type of damage imaginable. He is a multiple certification holder and has a vast knowledge of fire and water damage mitigation. Chris is consistently commended by clients for his compassion, consideration, and thoroughness throughout the job process. We appreciate Chris' dedication and positive contributions to the team!
Ashley
Our Large Loss Assistant Manager, Ashley, began at SERVPRO in 2017. Ashley's overall focus is ensuring our production crew members are equipped with everything necessary to complete large fire or water damage losses. Whether it be their daily tasks whether that be training, scheduling, products, procedures, or processes. Ashley utilizes her 6 industry certifications and years of experience to ensure our quality standards are consistently met in the field. Thank you, Ashley, for your diligence and leadership!
Naomi
Meet Restoration Superintendent, Naomi! Naomi is a multi-certified Team Member here at SERVPRO and has been with us since 2022. She is highly skilled in both fire and water restoration, as well as professional cleaning services. We are grateful for her daily contributions to our team!
Tyson
Tyson D. came on board in 2023 as a technician and very quickly developed a knowledge and understanding of emergency restoration and the science behind effective fire and water damage mitigation. Now as a Restoration Superintendent, Tyson regularly shares his knowledge and expertise with teammates as he leads them through each new property restoration project. Tyson, thank you for your daily contributions to Team Green!
Julie
Julie has been an integral part of the SERVPRO Team since 2000. Julie is one of our Restoration Supervisors and carries certifications in Fire and Smoke Restoration as well as Odor Control. We are incredibly appreciative of her hard work and dependability as well as her compassionate connection with our clients! Thank you, Julie!
Pam
Pam is a Restoration Supervisor here at SERVPRO and has been a team member since 2011. Pam's versatility and experience in multiple areas of cleaning and restoration makes her an incredibly valuable member of Team Green. Additionally, Pam's helpful, upbeat approach is regularly recognized and applauded by the clients she is working with. We can't thank Pam enough for her years of hard work and positive energy she brings to SERVPRO!
Bob
Bob began with SERVPRO back in 2018 as a member of our emergency mitigation staff. His 38+ years of construction experience has been incredibly valuable on complex and intricate demolition during fire & water damage restoration projects. With the introduction of our Construction Division, Bob seamlessly moved from mitigation to reconstruction of our client's properties. Thank you, Bob, for all your contributions here at SERVPRO!
Tyson
Tyson J. joined Team Green in 2021 and holds a certification as a Water Restoration Technician. Tyson is well-versed in so many areas of property restoration. Many thanks for your hard work and willingness to expand your knowledge of this industry!
Aaron
Aaron has been with us since 2020 and has become multiskilled in several areas of emergency property restoration. Aaron is a certified Water Restoration Technician but also has experience in fire, smoke, mold, sewage and biohazard restoration. Aaron's main objective on any project he's on is complete customer satisfaction. We thank Aaron for the years of dedication and quality work he provides here at SERVPRO®;!
Amy
Amy has been with SERVPRO since 2020 and has experience in all areas of service we provide. Whether it be fire, smoke, water, or mold damage, professional cleaning services, moving, packing, or carpet & upholstery restoration, Amy has the skill and knowledge to perform each task. Amy's versatility and helpful personality bring so much positivity to Team Green! Thank you for all you do, Amy!
Jeremy
Jeremy has been a part of Team Green since 2022. Jeremy is versatile and is able to assist on many types of projects. He has extensive experience in fire and water damage mitigation as well as mold remediation and professional cleaning services. He is dependable and can always be counted on when our clients need us, both during and outside of normal business hours. Jeremy, thank you for your constant hustle, tenacity, and positivity!
David
David shows tremendous versatility here at Team Green. David joined SERVPRO back in 2022. He is trained and highly skilled in all areas of property restoration from fire and water damage, to mold remediation, and air duct cleaning. David is also a member of our construction staff. Always reliable, and always wearing a smile! David, thank you for all you do here at SERVPRO!
Paul
Our Warehouse Manager, Paul, joined our team in 2023. Paul oversees the organization, inventory, and configuration of our home base and each of our off-site facilities. Paul also assists with supply management on large losses and supports our production staff with fire and water damage emergencies. Paul's organizational skills, and team-first approach make him a perfect fit here at SERVPRO!
Jaden
Since joining Team Green, Jaden has shown incredible growth as an emergency mitigation technician. He's reliable, punctual, and his positivity and helpful character reflects on the SERVPRO teammates around him. We're looking forward to Jaden's future and progression here at SERVPRO! Thank you, Jaden!
Aimee
As a long-time SERVPRO team member, Aimee has developed amazing skills when it comes to property damage restoration, in particular: fire and smoke damage. She is incredibly thorough and takes great pride in everything she does. Aimee has experience in multiple areas of cleaning and restoration. Her experience, consistency, and passion show through her work. Aimee, we appreciate the qualities you bring to Team Green!
Troy
Troy began his career here at SERVPRO in early 2024 and has progressed greatly in that short time. Troy has assisted with fire, smoke, water, and mold damage residential jobs, and most recently has gained experience assisting with large commercial restoration projects. It's been exciting to see Troy's development in the field and his positive attitude makes him a true asset. Troy, thank you for your contributions to Team Green!
Nick
Nick Joined our team in the early 2024 and brought with him years of experience in the world of construction trades. In his time here at SERVPRO, Nick has utilized his knowledge and abilities to develop our Construction division, train new teammates, and manage the day-to-day functions of ongoing construction projects. We are incredibly grateful for how Nick has contributed to the growth and strength of our Construction Team. Thank you, Nick!
Emily
Emily has shown incredible growth and development in her time here at SERVPRO. She has become highly skilled in all facets of emergency property restoration and is now applying her abilities to our Large Loss Restoration team. We look forward to seeing Emily continue to grow here at Team Green! Thank you, Emily!
Nicky
Nicky joined SERVPRO earlier this year and is a member of our property restoration team. Nicky brings experience in the construction field which is exceptionally valuable when providing fire and water damage mitigation. He has had a very positive influence since joining our squad, and we look forward to watching him continue to develop in the world of property restoration. Nicky, thank you for your continued effort and your enthusiasm to tackle whatever challenge is in your path!
Anika
Since joining Team Green, Anika has utilized her 10+ years of industry experience on a wide variety of projects. She's been a valuable addition to our large loss commercial restoration team as well as residential projects for both fire and water damage mitigation. Anika's future is bright here at SERVPRO and we're looking forward to seeing her continued progression. Thank you, Anika, for the positive impact you've had on Team Green!
What our
customers are saying
"Great Team!"
"Thank you!"
"Very fast in getting the job done!"
Excellent, friendly, polite, professional; so important to have courteous people performing service to help you.
"Gary and his team were excellent!"
"They were great. Professional, sensitive to my trauma. Did an excellent job. Thank you."
"SERVPRO is awesome! Thanks for being so understanding"
"They are great and have their act together."
"Great job- thanks!"
"Great Team!"
"Thank you!"
"Very fast in getting the job done!"
Excellent, friendly, polite, professional; so important to have courteous people performing service to help you.
"Gary and his team were excellent!"
"They were great. Professional, sensitive to my trauma. Did an excellent job. Thank you."
"SERVPRO is awesome! Thanks for being so understanding"
"They are great and have their act together."
"Great job- thanks!"
About Us
SERVPRO of Windham & Windsor Counties believes the cornerstones to a successful emergency restoration business include Care, Client Satisfaction and Local Involvement. These are the qualities we uphold on a daily basis.
- Care: Fire & water damage emergencies are always traumatic and, often times may be the first time a client has experienced such a disaster. Our first objective is to make a client feel comfortable and show compassion as we walk them through the restoration process following an unsettling experience. It is of utmost importance to build a trust with the client from the initial phone call.
- Client Satisfaction: Possibly the most important piece of any emergency restoration project is the satisfaction of the customer. Every service we perform during a water or fire damage cleanup is done in the interest of gaining complete approval and contentment from that client. We want to make certain that their experience with SERVPRO of Windham & Windsor Counties is a great one.
- Local Involvement: Part of gaining the trust of our clients and the towns and cities around us is having a positive impact on our local community. We believe that strong involvement in local events, charities, groups and associations are essential in reflecting positively in our community.
History:
- SERVPRO of Windham & Windsor Counties was founded in 1978. Ownership was taken over by Richard and Susan Paul in 1988. Both Richard and Susan are from and still reside in the area today. In their first decade of ownership, the Paul's stayed focused on providing the area with the best in fire & water restoration services and building a positive image through compassion, customer satisfaction and community involvement. In 2002, Richard and Susan’s oldest son Ryan came on board full-time as an Estimator and Project Manager. A year later, younger son Derek joined the family-owned and operated franchise. Both Ryan and Derek grew up in just over the river in Chesterfield, NH and attended Keene High School and Keene State College. Now 30+ years into their family’s ownership, Ryan and Derek Paul are handling day-to-day operations as Co-Owners of the business along with Ryan’s wife Melissa who began her role as Office Manager in 2011. Ryan manages business operations while Derek is Director of Marketing. Ryan, Derek and Melissa plan on continuing to build on what was developed by Richard and Susan over 30 years ago.
Community:
- Each member of the Paul family has a rich history in Southern Vermont and involvement in the local community has always been important to them. The same holds true for SERVPRO of Windham & Windsor Counties as each member feels it’s important to the business’s local image. From participation and sponsorship in youth sports, town government, local schools, clubs, local charities and events, industry boards and associations, community involvement has not only been a fixture in their personal lives but has had a tremendous impact on their positive image in the community. See how SERVPRO of Windham & Windsor Counties has been getting involved in our community!
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