They were so kind and thoughtful and most of all trust worthy. I wish every employer had workers like these guys. They have returned to finish the job by taking down and removing all equipment that was used during this project. There are no words to express how dedicated these guys are. I would say that SERVPRO is a company that stands out above the rest. Kevin has AWESOME people working on our behalf! I want to give thanks to the Lord for their recommendation!

I have been an Industrial Hygienist in the Western Virginia region for 20 years.  In that time frame, I have worked with many restoration companies and have found SERVPRO RMP to consistently be among the best.  The level of training their Production Managers and Workers receive is top notch and their client service and attention to detail has always impressed me.  I have reviewed their work on behalf of clients to include water damage mitigation, mold remediation, trauma scene cleanup, sewage contamination abatement, hazardous materials cleanup, among other services and am always inspired by their work ethic, diligence and professionalism. 

Thank you Dakota and Cindy and Robbie for saving my floors after the washer made a flood. Dakota and Cindy worked hard for us for a week to dry out our beautiful wide plank pine floors. They kept it light and fun and were a real joy to have in my home. SERVPRO came through for us. Give thanks

I have used SERVPRO before- the good service in the past keeps me coming back. The service is always prompt - courteous - professional - keep up the good work.

Ice split a pipe and water poured into our downstairs and spread through every room. It was after 4 p.m. when we noticed it and my first thought was that I probably could not get anyone to come out and help me until the next day. The contractor who had done all the remodeling throughout our house just a few years earlier said to call SERVPRO. Even though we live in the mountains more than an hour away from SERVPRO's facility, their crisis team (Robert and Kristy) was out here within a couple of hours and worked straight through until about 2 a.m. sucking up water and mitigating the damage. Starting early the next morning Matt, the person who would be taking the lead on our situation, and his assistant Hume were here and worked all day to remediate the problems. Tony, the production manager, came to assess the scope of the situation, and helped ease my mind about working with the insurance company. Matt was here every day after that for varying periods of time to assess the progress and do what was next on their protocol. I was very impressed with the science that was used to optimize the drying out process. Each person involved in my mess was just as professional as they could be and created an atmosphere of calming confidence that everything would be okay. SERVPRO's part of the restoration is complete and I could not be happier with their services and the people who provided them, especially Matt. Thank you.

Kevin and his team did an AWESOME job on my basement! I had black mold EVERYWHERE! They removed all the items with black mold and COMPLETELY cleaned the basement. It looks AWESOME! They are professional, friendly and courteous. I would highly recommend them! They are knowledgeable and know what they are doing!

Excessive rainfall produced a steady stream of water which ended up in my basement.  Existing drains were overwhelmed with the situation, and I ended up 4 feet of water and extensive damage to the contents of the area.  SERVPRO was on the job promptly and have worked diligently to correct the damage. 

A neighbor gave me their number, and my call was answered promptly.  Kevin came out and explained the plan to be implemented by his staff.  Each person who has been here has been efficient and polite.  I am elderly and have appreciated their helpfulness so much.

I have looked forward to seeing your green service trucks arrive daily to bring your staff to remedy my BIG problem.  I have shared my story with family and friends.  I would recommend your services to any who are in need of such. 

I just want to express both women who came to help me in my clean up! They both was professional and was concerned about making sure that I was satisfied and making me feel comfortable! Also all the other individuals that I have spoken too and have had contact with are so professional! What a superior crew that are in the Roanoke area!!!

Jay Smeltzer did a great job coordinating our renovation even though our awful insurance made it difficult for months on end.

Their guys were all friendly, professional, and showed up in a timely manner.

SERVPRO did an excellent job during the mold removal process of safely tenting off the room so our toddler would be safe in the home.

Thanks guys!

They were so kind and thoughtful and most of all trust worthy. I wish every employer had workers like these guys. They have returned to finish the job by taking down and removing all equipment that was used during this project. There are no words to express how dedicated these guys are. I would say that SERVPRO is a company that stands out above the rest. Kevin has AWESOME people working on our behalf! I want to give thanks to the Lord for their recommendation!

I have been an Industrial Hygienist in the Western Virginia region for 20 years.  In that time frame, I have worked with many restoration companies and have found SERVPRO RMP to consistently be among the best.  The level of training their Production Managers and Workers receive is top notch and their client service and attention to detail has always impressed me.  I have reviewed their work on behalf of clients to include water damage mitigation, mold remediation, trauma scene cleanup, sewage contamination abatement, hazardous materials cleanup, among other services and am always inspired by their work ethic, diligence and professionalism.