Meet Our Team
Here to Help® 24/7.
SERVPRO of Wichita Falls
Thad Smith
Thad Smith is the Production Manager.
He brings eight years of extensive experience in the restoration industry to his role. Certified in various crucial areas including blood-borne pathogens, fire and smoke damage restoration, applied structural drying, and carpet and duct cleaning, he specializes in water restoration. Thaddeus's expertise ensures efficient and effective management of restoration projects.
He is also IICRC WRT, IICRC FSRT, IICRC, SERVPRO ECTP Certified.
Rilee Gibson
Rilee Gibson is the Business Development Manager at SERVPRO of Wichita Falls and SERVPRO of Lawton. She has 15 years experience in Marketing and estimating. Rilee holds an All-lines Insurance Adjuster license, assisting with insurance protocols and regulations. Additionally, Rilee has completed her certification in Xactimate X1-X2 Texas provider-65959, enhancing her ability to provide accurate estimates.
Lynn Dutton
Lynn Dutton is the Business Development Specialist. He has 15 years in Sales and Marketing. He has SERVPRO®; badges in Fire Restoration Process, Water Restoration Process, Structure Cleaning Fire Restoration, and Commercial Priority Responder.
Matthew Ray
Matthew is a proficient Contents Division Manager at SERVPRO of Wichita Falls. He has years of experience in the restoration industry. Matthew has completed the Contents Processing Technician IICRC Class and the Esporta Soft Contents Regional Training, solidifying his expertise in the field. Additionally, he holds OSHA30 and Forklift certifications, ensuring safety and efficiency in his operations.
Cheryl Parker
Cheryl Parker, a seasoned professional with 24 years in the restoration industry, possesses a wealth of skills including IICRC Class and Esporta Soft Contents Regional Training, OSHA30, and Forklift certifications. With a decade as Contents Division Warehouse Manager and 14 years as Crew Lead, her expertise is unparalleled.
Kelsey Tatum
Kelsey Tatum is the Job File Coordinator at SERVPRO of Wichita Falls.
Lindsey Luman
Lindsey Luman is the Job File Coordinator/Estimator at SERVPRO of Wichita Falls, since February 2022. Lindsey holds an IICRC Water Damage Restoration Certification.
What our
customers are saying
If you have a need, the Ryan's will take care of you ??
Aaron and David were great! The service was above excellent!
God put Jason where he needed to be for your customer. What a story.
https://www.facebook.com/SERVPROWichitaFalls/photos/a.664305193644463/2569817386426558/
The men were so courteous and made sure we knew what they were doing. We also have a large dog and they were great about working with her in the house. Thank you very much!
Just keep doing what you're doing! Loved the great job, knowledgeable and courteous staff!
We were pleased with the service. Jeremy explained everything, but I was a little confused about who tore out the materials after the damage was assessed. I found out our contractor did. Thank you for your immediate response to our problem. We are very pleased.
God surely placed this angel for our family during this accident that could have been a tragedy. Jason is every bit of the medic trained in Iraq and Afganistan for our soldiers. He is someone that will always be special for us. Great big hero thanks. Thank you for protecting our great country.
From Google reviews:
"As a consumer, SERVPRO of Wichita Falls is such a great company to work with. From the time they began in Wichita Falls, they made the promise to be present in the time of need, whenever the time came, morning, evening, even in the middle of the night. Not only do they remediate the issue, they teach how to avoid it in the future!
From an agent point of view, the company truly has the consumers best interest at heart. Kaycee and Aaron are always involved in the work SERVPRO does; leading by example makes a huge impact on my experience, and I'm not alone. I have yet to have a bad experience, and am very happy with the work they do!"
I am so happy with the professional job that SERVPRO has done on my house. I am so grateful for the help they gave us.
If you have a need, the Ryan's will take care of you ??
Aaron and David were great! The service was above excellent!
God put Jason where he needed to be for your customer. What a story.
https://www.facebook.com/SERVPROWichitaFalls/photos/a.664305193644463/2569817386426558/
The men were so courteous and made sure we knew what they were doing. We also have a large dog and they were great about working with her in the house. Thank you very much!
Just keep doing what you're doing! Loved the great job, knowledgeable and courteous staff!
We were pleased with the service. Jeremy explained everything, but I was a little confused about who tore out the materials after the damage was assessed. I found out our contractor did. Thank you for your immediate response to our problem. We are very pleased.
God surely placed this angel for our family during this accident that could have been a tragedy. Jason is every bit of the medic trained in Iraq and Afganistan for our soldiers. He is someone that will always be special for us. Great big hero thanks. Thank you for protecting our great country.
From Google reviews:
"As a consumer, SERVPRO of Wichita Falls is such a great company to work with. From the time they began in Wichita Falls, they made the promise to be present in the time of need, whenever the time came, morning, evening, even in the middle of the night. Not only do they remediate the issue, they teach how to avoid it in the future!
From an agent point of view, the company truly has the consumers best interest at heart. Kaycee and Aaron are always involved in the work SERVPRO does; leading by example makes a huge impact on my experience, and I'm not alone. I have yet to have a bad experience, and am very happy with the work they do!"
I am so happy with the professional job that SERVPRO has done on my house. I am so grateful for the help they gave us.
About Us
SERVPRO of Wichita Falls understands the stress of fire or water damage and its disruption to your life or business. Our goal is to minimize interruption and make it "like it never even happened." Specializing in cleanup and restoration, we handle fire, smoke, water damage, and mold remediation for residential and commercial properties. With advanced training and equipment, our locally owned team of certified professionals responds promptly, every day, any time of Wichita Falls understands the stress of fire or water damage and its disruption to your life or business. Our goal is to minimize interruption and make it "like it never even happened." Specializing in cleanup and restoration, we handle fire, smoke, water damage, and mold remediation for residential and commercial properties. With advanced training and equipment, our locally owned team of certified professionals responds promptly, every day, any time.
Residential and Commercial Services
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IICRC Commercial Certification: Demonstrating our commitment to industry standards.
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Equipped for Large Losses: Ready with desiccants, over 125 air movers, dehumidifiers, and extractors.
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24/7 Emergency Services: Always available to respond when you need us most.
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Your Trusted Partner in Cleanup and Restoration: Proud to be the leading choice in the industry.
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Cutting-Edge Restoration Technology and Cleaning Methods: Utilizing the latest techniques for effective results.
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Swift Response to Any Disaster: Faster to any size disaster™—we're here to help you recover quickly.
If you would like to schedule service for your home or business please call us today at 940-263-1550.
Serving you since 1967, SERVPRO® is the cleaning and restoration brand you know and trust.
The Ryan and Watts families are proud owners of SERVPRO of Wichita Falls and SERVPRO of Lawton.
A glimpse into the backgrounds of our owners.
Aaron and Kaycee Ryan
Kaycee and Aaron Ryan's journey to SERVPRO is marked by resilience, determination, and a commitment to serving others. Their story began with Aaron's deployment overseas as a Marine, leaving Kaycee behind while pregnant with their first child. The challenges intensified when their daughter required emergency open-heart surgery upon Aaron's return. Amidst this trying time, Kaycee faced the additional burden of being terminated from her job for seeking time off to care for her sick child. These adversities became the catalyst for change in the Ryan family's life.
Upon Aaron's return, he transitioned from the Marine Corps to the U.S. Air Force Reserves, while Kaycee found solace and purpose in her work at a SERVPRO franchise in California. Three years later, fueled by their shared experiences and a desire to create a better future for their family, they made the bold decision to venture into business ownership, opening their own SERVPRO franchise in Wichita Falls in 2014.
Since then, the Ryan family has thrived, celebrating 10 years of growth and success in their enterprise. Their dedication to their community and their commitment to restoring normalcy in the face of adversity define their approach to business.
Tyler and Saralauren Watts
Tyler and Saralauren’s journey began while attending college at the University of Mississippi in 2011 where Saralauren graduated with her Master’s Degree in 2014 and Tyler graduated in 2015 with his Bachelor’s Degree. They went on to date for eight years before getting wed in 2019 in Graham, Texas. They relocated to Wichita Falls in 2016 when Saralauren accepted a position as the Registered Dietitian at Sheppard AirForce Base. She went on to spend six years serving the base community before she transitioned into SERVPRO ownership in 2021.
Tyler's professional journey has been a testament to his dedication and drive within the SERVPRO family for over a decade. His initial foray into the industry began humbly as a water technician in Oxford, MS, where he balanced his college education with hands-on experience. Tyler's commitment and aptitude quickly garnered recognition, propelling him through the ranks. With each step forward, he embraced new challenges and opportunities for growth. As he navigated his role as a Project Manager, Tyler honed his leadership skills, adeptly coordinating teams and projects with precision. His journey further evolved as he transitioned into the role of Sales & Marketing Manager, where his strategic vision and customer-centric approach contributed to business expansion and client satisfaction. Tyler's relentless pursuit of excellence and unwavering work ethic laid the foundation for his next chapter as a business owner in the SERVPRO franchise.
Now, Tyler and Saralauren spend their time raising their two boys, Ford and Walker. Outside of their professional and parental roles, Tyler enjoys golfing. Saralauren has dedicated herself to making a difference within the community as an active member of the Junior League of Wichita Falls, where she has served as the chair of many different charity events, weaving threads of support into the fabric of our community.
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