Unfortunately we had a water heater issue on Easter eve around 8 pm. The heater is in the attic had completely flooded our spare bedroom from ceiling to floor. So much as it looked like it was raining in the room. We shut off the water and called SERVPRO of Tyler to see what could be done since it was a holiday weekend. Our call was answered by Matt and he quickly activated his team. SERVPRO was at our home by 10 pm to mitigate the flooding. They removed all the wet ceiling and wall insulation and ventilated the areas with fans to dry the room out. They finished at approx. 2:30 am on Easter. The water heater was repaired by a plumbing company that same evening, so we were back to "normal". We were very impressed, and satisfied, with the workmanship and timeliness that SERVPRO of Tyler provided in our time of need. On Monday we contacted our homeowners insurance company who quickly set out an adjuster. We then contacted Kyle with SERVPRO's restoration team to see what it was going to take to rebuild the room. Kyle came back to us with a competitive proposal and we agreed to begin the rebuild. It actually took approx. 7 days to return the bedroom and other areas to their original condition which involved Drywall, Insulation, Painting and Carpet. Kyle's team was on time every day and were very professional with their work. Kyle followed up frequently on the job site work and was always available for our calls. The SERVPRO restoration team was a pleasure to work with on the project. Bottom line is that if you need someone to respond quickly to you time of need SERVPRO is who you should call. We are extremely pleased with the services they provided.

I can't say enough good things about the Tyler SERVPRO office here in the Tyler area! My rep Rachelle Stewart is the best and Dennis, Brandon, Herbert, Quincy, and the rest of the crew members are top notch. I have had two water/flooding issues in the last year, the more recent one was just last week. Within 20 minutes of my first call, my account rep showed up at the scene and in another 10 minutes, the clean up crew arrived. Because of the quick response, drying time didn't take as many days, wall and document damage was minimal. They followed up each day and took care of most of the paperwork with our insurance company. I would highly recommend them for any commercial restoration or clean up job!

They did a fantastic job. We had wonderful service. We would recommend SERVPRO to all our friends and family.

I want to thank SERVPRO and their employees in their role in resolving a " water leak " problem in my home this month . On their initial visit they vacuumed the carpet to remove water from all wet areas and then installed sufficient "air movers'' to dry the carpet and pad below the carpet. The drywall material in the walls were also checked for moisture during the drying process .The entire drying process was completed in a professional and prompt manner . This allowed the plumbers access to a "dry" work area within 24 hours of SERVPRO's arrival.

When the remedial activities associated with the water leak were completed by the other crafts SERVPRO returned to move the furniture and clean the carpet . They then returned the following day to place the furniture back into its original location as well as two throw rugs that were cleaned in their shop . SERVPRO did an excellent & efficient job in executing their work and thus supported the schedules of others in their remedial efforts . I appreciated the efforts of the SERVPRO employees who assisted in resolving what could have been a tedious repair and clean up problem. Thank you.

The SERVPRO team worked hard and did a great job.

All crew members were patient, respectful and helpful.

After storm damaged our roof I was left with water damage and collapsed ceilings. My newborn son was premature and in the NICU and I needed someone to help facilitate the entire restoration process. SERVPRO was here to help us. Their professionals were respectful and knowledgeable. SERVPRO helped get us get our house back in order so our newborn son could come home to a safe home. Thank you SERVPRO.

Great customer service! The techs were professional and informative, and our rep Rachelle went above and beyond! I will definitely use this business again.

They were very professional!

Unfortunately we had a water heater issue on Easter eve around 8 pm. The heater is in the attic had completely flooded our spare bedroom from ceiling to floor. So much as it looked like it was raining in the room. We shut off the water and called SERVPRO of Tyler to see what could be done since it was a holiday weekend. Our call was answered by Matt and he quickly activated his team. SERVPRO was at our home by 10 pm to mitigate the flooding. They removed all the wet ceiling and wall insulation and ventilated the areas with fans to dry the room out. They finished at approx. 2:30 am on Easter. The water heater was repaired by a plumbing company that same evening, so we were back to "normal". We were very impressed, and satisfied, with the workmanship and timeliness that SERVPRO of Tyler provided in our time of need. On Monday we contacted our homeowners insurance company who quickly set out an adjuster. We then contacted Kyle with SERVPRO's restoration team to see what it was going to take to rebuild the room. Kyle came back to us with a competitive proposal and we agreed to begin the rebuild. It actually took approx. 7 days to return the bedroom and other areas to their original condition which involved Drywall, Insulation, Painting and Carpet. Kyle's team was on time every day and were very professional with their work. Kyle followed up frequently on the job site work and was always available for our calls. The SERVPRO restoration team was a pleasure to work with on the project. Bottom line is that if you need someone to respond quickly to you time of need SERVPRO is who you should call. We are extremely pleased with the services they provided.

I can't say enough good things about the Tyler SERVPRO office here in the Tyler area! My rep Rachelle Stewart is the best and Dennis, Brandon, Herbert, Quincy, and the rest of the crew members are top notch. I have had two water/flooding issues in the last year, the more recent one was just last week. Within 20 minutes of my first call, my account rep showed up at the scene and in another 10 minutes, the clean up crew arrived. Because of the quick response, drying time didn't take as many days, wall and document damage was minimal. They followed up each day and took care of most of the paperwork with our insurance company. I would highly recommend them for any commercial restoration or clean up job!