Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of North Irving
Julie Goguen
General Manager
Julie Goguen is our General Manager. She has over a decade of experience in the field of accounting and is a restoration expert. Julie took and passed SERVPRO’s Crew Training Course, acquired her Water Certification, Fire Certification, and Carpet & Upholstery Certification, and is recognized as a trained professional restorer.
Additionally, Julie has the Water Damage Restoration Certification and Advanced Structural Drying Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC).
Julie joined our team in 2014. When she's away from work, she is busy swimming with her kids and grandson.
Chuck Hutchins
Sales and Marketing Manager
Chuck is a lifelong Texas. He has been a part of the fire and water damage restoration industry for over 20 years after retiring from USA Radio where he was an operations manager.
After work, Chuck is busy volunteering at The Church of Rusk Creek where he helps the media team.
Chuck's certifications include:
- IICRC Water Restoration Technician
- IICRC Applying Structural Drying
- IICRC Commercial Drying Specialist
- OSHA 10 Safety Certification
- SERVPRO-Hero Ready
- State Certified Continuing Education Instructor for Mitigation.
Jessica Slown
Administration Manager
Jessica is a Project File Coordinator. Prior to joining us, she had three years of managerial experience in the food service industry.
Jessica has passed SERVPRO’s Crew Training Course, acquired her Water Certification, Fire Certification, and Carpet & Upholstery Certification, and is recognized as a trained professional restorer.
Additionally, Jessica has the Water Damage Restoration Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC). She has also completed Professional Bloodborne Pathogen Cleanup training.
In her spare time, Jessica is busy with her two kids.
What our
customers are saying
We were affected by the recent flood in Ellis County and we immediately called. They answered promptly and the owner, Micheal, personally came out the same day with a humidifier and fans. Then technicians then came out every day over the next 5 days to see if the drying process was on schedule. They explained the process in detail, assessed the damage in the house, and operated very quickly with the equipment. Everything was handled very smoothly and professionally, which helped ease the stress of having had the house flooded. Very appreciative of this company and everything they did for us.
Once we realized we had (extensive) water damage, we called a different company for help. We did not yet know about SERVPRO. They left us hanging so ... desperate, we found SERVPRO and they came IMMEDIATELY and have been fantastic. They walked and talked us through everything, explained the process and what to expect, have been professional, courteous and conscience of our belongings. While we're upset about what has happened to our house - we couldn't be happier with Brian and Alex from SERVPRO. Highly recommended.
Your technicians were the rockstars of the operation. I give them a 12. Your clean up crew was very professional as well.
Great Job. Guys were fast and friendly and took great of us.
I appreciate the men answering my questions about readings while at the property daily. I like being informed.
The Weavers are amazing to volunteer their time and talents to come to speak to our students on College and Career Day. They are passionate advocates for SERVPRO and their integrity is evident. I would trust them with any clean up that I may need in the future.
I've called on SERVPRO before when I had a small water damage at my house, and they responded so quickly and did a good job that I thought I'd try them again. This time I needed help cleaning my linens. They are too big for my washing machine and I couldn't get them cleaned correctly. After I found out they also sanitize pet beds, I decided to give that a try. They picked up and dropped off everything at my house and were very nice and professional. When I asked how they were going to clean my items, they gave me a full explanation and showed me a video on the spot. A few days later, everything came back smelling great and feeling light and fresh. My pet beds are also x-large and it wasn't a problem for them. They got rid of their stains and now they look cleaner than when I got them from the store. My house smells great now with the fragrance they used (which is optional and free, but it smells so good it's worth getting). They even gave my dogs a box of treats! I'll call on this SERVPRO office for anything else I need in the future. I recommend them highly.
Had an unexpected water leak from my bathroom that ended up damaging my bedroom floor. I've done business with these guys before so I was sure I would get great service. I was more than pleased. They provided a special formula to kill any mold or bacteria since I have carpet in my bedroom and it worked great. Their equipment to clean up the water damage was perfect for the job. Thanks for the reliability and hard work as always!
Top notch service...had a bathroom leak upstairs which trickle down to our closet...the service was fast and very professional ...our clothes were sanitized and itemized...you cannot find a better service out there.
We were affected by the recent flood in Ellis County and we immediately called. They answered promptly and the owner, Micheal, personally came out the same day with a humidifier and fans. Then technicians then came out every day over the next 5 days to see if the drying process was on schedule. They explained the process in detail, assessed the damage in the house, and operated very quickly with the equipment. Everything was handled very smoothly and professionally, which helped ease the stress of having had the house flooded. Very appreciative of this company and everything they did for us.
Once we realized we had (extensive) water damage, we called a different company for help. We did not yet know about SERVPRO. They left us hanging so ... desperate, we found SERVPRO and they came IMMEDIATELY and have been fantastic. They walked and talked us through everything, explained the process and what to expect, have been professional, courteous and conscience of our belongings. While we're upset about what has happened to our house - we couldn't be happier with Brian and Alex from SERVPRO. Highly recommended.
Your technicians were the rockstars of the operation. I give them a 12. Your clean up crew was very professional as well.
Great Job. Guys were fast and friendly and took great of us.
I appreciate the men answering my questions about readings while at the property daily. I like being informed.
The Weavers are amazing to volunteer their time and talents to come to speak to our students on College and Career Day. They are passionate advocates for SERVPRO and their integrity is evident. I would trust them with any clean up that I may need in the future.
I've called on SERVPRO before when I had a small water damage at my house, and they responded so quickly and did a good job that I thought I'd try them again. This time I needed help cleaning my linens. They are too big for my washing machine and I couldn't get them cleaned correctly. After I found out they also sanitize pet beds, I decided to give that a try. They picked up and dropped off everything at my house and were very nice and professional. When I asked how they were going to clean my items, they gave me a full explanation and showed me a video on the spot. A few days later, everything came back smelling great and feeling light and fresh. My pet beds are also x-large and it wasn't a problem for them. They got rid of their stains and now they look cleaner than when I got them from the store. My house smells great now with the fragrance they used (which is optional and free, but it smells so good it's worth getting). They even gave my dogs a box of treats! I'll call on this SERVPRO office for anything else I need in the future. I recommend them highly.
Had an unexpected water leak from my bathroom that ended up damaging my bedroom floor. I've done business with these guys before so I was sure I would get great service. I was more than pleased. They provided a special formula to kill any mold or bacteria since I have carpet in my bedroom and it worked great. Their equipment to clean up the water damage was perfect for the job. Thanks for the reliability and hard work as always!
Top notch service...had a bathroom leak upstairs which trickle down to our closet...the service was fast and very professional ...our clothes were sanitized and itemized...you cannot find a better service out there.
About Us
Fire and Water Damage Restoration, Dallas TX
Our franchise has been a family-owned and operated business in Dallas since 1986. As 8th generation Texans, we know and love our community of DFW. We live in Dallas Fort Worth, and we are here to serve all of its residents.
We are a 24 hour emergency disaster restoration company operating every day of the year. We have over 30 years of experience in cleaning and residential and commercial restoration. Our goal is to restore your property and minimize the interruption to your life.
Our decades of experience have made us the leading restoration service experts in our field. You can trust us to take care of you the right way.
Our residential and commercial services include:
Water Damage Restoration
When you have a water damage in Dallas, we will respond to your phone call 24 hours a day. Our crews will arrive, inspect your property, perform water removal, and then set up drying equipment.
Fire Damage Restoration
Our company specializes in full servicefire restoration in Dallas. We are one of the few businesses that handle every portion of your claim, from emergency services to smoke cleanup and deodorization, to reconstruction.
Mold Removal, Mold Remediation
When you need mold cleanup in Dallas, we’re the franchise you need. We are a licensed Mold Remediation Contractor for the state of Texas. We provide free mold inspections and bids to all homes and businesses in North Texas.
Carpet Restoration Service and Cleaning
Residential and commercial carpet cleaning is where our business started over 30 years ago, and we’re still doing it today. Our office is available for one time and recurring cleanings. If you are a commercial property interested in scheduling recurring cleanings, please contact us for a free consultation.
Air Duct Cleaning and HVAC Cleaning
Air duct and HVAC cleaning helps to improve air quality conditions in every building. Since dust is also a source of odor, cleaning the dust trapped in ducts is also an important step in odor removal in any home or business.
Odor Removal
We have handled odor removal projects for homes and businesses. A source of odor is usually caused by household pets, but odors can also be caused by mold or other biological hazards.
Commercial Restoration and Cleaning Services
Our office regularly works to clean many commercial properties around DFW such as schools, government offices, hotels, and office buildings.
Crime Scene Cleanup
Crime scene cleanup consists of repairing or cleaning a property after the police, fire department, SWAT, or investigative medical teams have left a property. We have cleaned homes where blood and other biohazards are present. We can also clean a home covered in tear gas and other agents after police or SWAT standoff.
Unattended Death Cleanup and Suicide Cleanup
Our franchise will go in after a coroner or medical examiner and restore the property. We value the privacy of our customers during these unfortunate situations, and we will never publish any details of our work. When requested, our crews can also arrive in unbranded vehicles to avoid extra attention.
Biohazard Cleanup / Trauma Cleanup
Biohazard cleanup requires advanced training. Our technicians know how to properly clean a variety of biohazard agents such as blood and feces.
Storm Cleanup
When Dallas is flooding, we are the first call for many property owners. Our franchise is a leading responder in Dallas storm damage. We have restored entire neighborhoods affected by wind and hail storms and storm surges. When our state was affected by Hurricane Harvey, our crews traveled to hurricane affected communities and spent months working as part of the SERVPRO Texas disaster restoration team.
Esporta Wash System Cleaning
When you are handling fire damage in Dallas or are dealing with mold infestation, sometimes your clothing and other textiles can get affected. As an Esporta Wash System certified business in North Texas, we are one of the few businesses in Dallas Fort Worth that can restore clothing after it's been affected with mold, smoke and soot, and category 2 and category 3 water. Our rate of success is one of the highest in the industry.
Construction Debris Removal
Debris removal is usually needed during storm cleanup activities. We also clean homes and businesses after construction projects.
Reconstruction
When a property is damaged beyond cleaning and restoration, our office will tear out the permanently damaged materials and rebuild it. Reconstruction services are commonly covered as part of water damage or fire damage insurance claim.
Our staff is highly trained in property damage cleanup and restoration. Every member of our team is certified by the SERVPRO Employee Certification and Training Program. Our administrative staff and production technicians are also certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC).
With service since 1986, we are the trusted leader in mold remediation, water cleanup, and fire damage restoration in Dallas. Our office is near downtown, and we can reach any part of the Metroplex in just minutes. Our crews are ready for dispatch 24 hours a day, every day of the year. We are faster to any size disaster.
Our franchise is locally owned and operated, and we’re here to handle your restoration needs. We make any disaster, “Like it never even happened.”
Give us a call at (972) 986-7677 any time or send us a message.
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