Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Lake Travis, Lakeway
Erica Mann
Erica is the office manager here. She studied Interior Design at the Art Institute of Austin.
She enjoys creating spaces to better suit your lifestyle.
She has 3 great young boys that keep her busy but she enjoys running and exercise when she get time.
Cloudy Vail
Cloudy has an extensive background in construction owning his own business for many years before joining the SERVPRO team.
Ioan Hazapariu
Ioan is PM with many IICRC certifications. Ioan manages most of our mold projects and assists with mango on our large losses.
What our
customers are saying
We have used them for several years and they are one of the few companies that I use . When we give them a job order, I don't have to worry about it. They are very clear. If there is a project that won't work out they will let us know. We don't get a service charge unless they actually do the work.
This was my first experience with this type of claim. SERVPRO staff, as well as my insurance carrier, turned this from a very trying experience to one of gratitude and informative. I will definitely recommend SERVPRO in the future.
When I contacted SERVPRO, it was due to a crazy flood in Austin, Texas on a holiday weekend. Myself, along with about 60 other homeowners all made contact with them after hours and they graciously prioritized the calls and responded to the first 6 homeowners that called in. I was impressed that SERVPRO was at my house within 3 hours of calling, on a holiday weekend, and had equipment in place quickly
As the owner of Rollingwood Management Inc, a residential property management company, I've been working with Mike and Cheryl Praytor for many, many years. I have always found them and their company to be honest, reliable, knowledgeable and affordable. From carpet cleaning, water damage clean up to mold remediation, even at 2:00AM they have always been there for us. You're the best!
Our classrooms flooded again with the recent storm. Someone in my office called out the wrong company before you showed up. You guys are the best and they won't make that mistake again.
I count Michael and his team as a member of my own team, setting the standard for service, dedication and professionalism through their tireless efforts to "get me home!"
Emily is knowledgeable and reliable. She and SERVPRO are great at what they do and I would highly recommend her for all damage mitigation and particularly for water-related damage.
There was some furniture damage they they have agreed to fix for me. Great team - Very Helpful
Continue what you're already doing - courtesy, prompt, open to questions, knowledgeable.
We have used them for several years and they are one of the few companies that I use . When we give them a job order, I don't have to worry about it. They are very clear. If there is a project that won't work out they will let us know. We don't get a service charge unless they actually do the work.
This was my first experience with this type of claim. SERVPRO staff, as well as my insurance carrier, turned this from a very trying experience to one of gratitude and informative. I will definitely recommend SERVPRO in the future.
When I contacted SERVPRO, it was due to a crazy flood in Austin, Texas on a holiday weekend. Myself, along with about 60 other homeowners all made contact with them after hours and they graciously prioritized the calls and responded to the first 6 homeowners that called in. I was impressed that SERVPRO was at my house within 3 hours of calling, on a holiday weekend, and had equipment in place quickly
As the owner of Rollingwood Management Inc, a residential property management company, I've been working with Mike and Cheryl Praytor for many, many years. I have always found them and their company to be honest, reliable, knowledgeable and affordable. From carpet cleaning, water damage clean up to mold remediation, even at 2:00AM they have always been there for us. You're the best!
Our classrooms flooded again with the recent storm. Someone in my office called out the wrong company before you showed up. You guys are the best and they won't make that mistake again.
I count Michael and his team as a member of my own team, setting the standard for service, dedication and professionalism through their tireless efforts to "get me home!"
Emily is knowledgeable and reliable. She and SERVPRO are great at what they do and I would highly recommend her for all damage mitigation and particularly for water-related damage.
There was some furniture damage they they have agreed to fix for me. Great team - Very Helpful
Continue what you're already doing - courtesy, prompt, open to questions, knowledgeable.
About Us
SERVPRO of Lake Travis/Lakeway was established in 1992 to service the local community’s restoration needs. When the company was founded, it was built on principles: hard work, proper training, and customer service. Without these fundamental principles, we would not have been able to provide almost 30 years of service to our Lake Travis/Lakeway community. As of Summer 2023, William Love, Jim Metteauer, and Taylor Rosson purchased the franchise from a long-standing SERVPRO operator. Growing up on the Mississippi coast, William and Taylor lived through Hurricane Katrina and experienced major water damage. We understand what it is like to go through these trying times. Should you experience a loss at your home or property, we would be honored to assist in your restoration needs.
Water damage is a staple of our business. Due to our size, we have national contracts with multinational insurance companies and property management firms. Water damage can strike a home or business anytime, and we are always prepared to help. SERVPRO of Lake Travis/Lakeway has a crew on call 24/7 to assist the needs of those in emergencies. From water damage at your Lake Travis area home to water damage in a commercial building in the downtown area, we have the experience and training to mitigate these losses quickly. SERVPRO has a strict 1-4-8 response time (1 hour to return the call, 4 hours to respond on-site, and 8 hours to have a full scope of work to the insurance company), and we at SERVPRO of Lake Travis/Lakeway pride ourselves on exceeding these standards.
Fire damages are common in our old homes and businesses in Austin and the surrounding areas. Our community boasts many beautiful homes built in the 1900s but these homes can have dated electrical systems leaving them more susceptible to fire damage. SERVPRO of Lake Travis/Lakeway will respond to your home or place of business and provide a full scope of work for the fire loss. We will work with your insurance company to ensure the proper storage of your belongings while your property is restored.
If you have a need for water, fire, or mold restoration work in the Lake Travis/Lakeway area, please call SERVPRO where we will treat you like family.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
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