Tom is our General Manager here at SERVPRO of East Arlington. Being involved in the restoration industry for the last 15 years, he's certified in Applied Structural Drying Water Restoration Technician, Fire & Smoke Restoration Technician, and Odor Control Technician. Additionally, he's certified by Texas as a Mold Remediation Contractor. We are glad to have him on our team!

Abby is on of our Job File Coordinators on our SERVPRO team in Texas. She joined our team in 2022 with more than 3 years of customer service experience. Among other things, she is responsible for job tracking, scheduling reporting, and customer satisfaction.

Prior to joining our SERVPRO team in Texas as a Construction Job File Coordinator, Katie had 6 years experience in the restoration industry. She is originally from Tyler, Texas, and has two fur babies at home—one cat and one dog.

Tony is a Production Manager with us at SERVPRO of East Arlington. Prior to joining our team at the beginning of 2022, he had 3+ years of experience in the restoration field with SERVPRO. During that time, he worked jobs in multiple states.

Jose is one of our Operations Managers at SERVPRO of East Arlington. He was born and raised in Venezuela, but came to the United States in 2016. He has worked his way through the ranks in a very short period of time because he is a hard-worker and a great leader.

Jonathan is a Crew Chief on our SERVPRO team in Texas. He has worked alongside SERVPRO for over 5 years. Part of his experience includes commercial large loss projects as well as residential settings.

Hany is a Crew Chief on our SERVPRO team in Texas. Prior to joining our team at the beginning of 2022, she had over 2 years of experience in the restoration field. We are proud to have Hany on our team of restoration professionals.

Jeff is a Crew Chief with us at SERVPRO of East Arlington. In this role, Jeff has to think on his feet, resolving problems quickly as they arise, as well as monitoring all assigned jobs to ensuring customer needs are exceeded. Jeff makes an excellent addition to Team Nicholson!

Stephanie is one of our Crew Chiefs here at SERVPRO on Team Nicholson. In this role, she organizes and manages his crew toward the completion of jobs, leads in daily assignments, and ensures customer satisfaction in all aspects of communication. We are thrilled to have her on our team.

Alondra Serrano is a Crew Chief at SERVPRO Team Nicholson. She is passionate about helping her clients navigate the challenges of disaster recovery and works tirelessly to ensure they are fully satisfied with the restoration work performed.

Cesar Bracho is a Production Manager at SERVPRO Team Nicholson in Ft. Worth, Texas. He supervises his team in a detail-oriented fashion. He takes pride in helping clients navigate the complex process of disaster recovery and is committed to restoring their homes and belongings to pre-disaster condition.

Grant is one of our Production Manger on our SERVPRO of East Arlington team. He leads a small team in all of our services. These include biohazard cleanups, mold remediations, fire and water mitigation, and content tracking/pack-out, among other duties.

Charles started as a Production Technician, and now is one of our Crew Chiefs here at SERVPRO of East Arlington. In this role, he organizes and manages his crew toward the completion of jobs, leads in daily assignments, and ensures customer satisfaction in all aspects of communication.

Eli is one of our Production Technicians on our Texas team. He makes an excellent addition to our family. Eli works in all of our mitigation services. These include, but are not limited to: biohazard cleanups, mold remediations, fire and water mitigation, and content tracking/pack-out.

Josh is one of our Construction Project Managers with us on SERVPRO Team Nicholson. He had been in the construction and restoration industry for 7 years prior to joining our team in 2022. His work has taken him all over the state of Texas for roofing, water mitigation, mold remediation, and construction rebuild jobs for residential and commercial clients.

Before joining Team Nicholson as our COO, Jeff Truitt served as Chief of Staff to Montgomery County Mayor Jim Durrett and as CEO of Clarksville-Montgomery County's Economic Development Council. Jeff has been devoted to the Clarksville community since setting roots here in 1992, while serving in the US Air Force, attached to Ft. Campbell Special Forces units. Outside of work, Jeff enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.

Serving as Team Nicholson's Chief of Production, Bill Shook holds a Bachelor Degree in Business from Tarleton University and WRT, AMRT, ASD, FSRT, and Lead Based Paint certifications. With more than 16 years of experience in the restoration industry, Bill focuses on talent development, process optimization, and strategy across our multi-franchise group.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.

A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.

Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!

Trey is our IT Specialist. He has worn many hats since joining our team at the beginning of 2023. Before joining us as a Job File Coordinator and Dispatcher, he had 7+ years of sales, administrative, and customer service experience in Tennessee.

Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

Now a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Clerk. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Taylor serves as Team Nicholson's Digital Marketing Support Specialist. She is a Tennessee native who graduated from the University of Tennessee, Knoxville with a Marketing degree in 2021. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.

Tashauna Johnson is our Accounting Manager with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

Vickie Felts is our HR Manager in Clarksville on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.

Michael Batson serves as our in-house CPA and Strategic Analyst. He is a Tennessee native, having grown up in southern Montgomery County, attending Montgomery Central High School. After graduating from APSU in 1993 with a degree in Business Administration, he obtained his CPA. Currently, he lives on a family farm with his wife, two daughters, two cats, and his puppy Herschel. He enjoys cattle farming, hunting and spending time on the lake.

BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.

Lori Wilson joins Team Nicholson as in-house Training Specialist. She brings more than a decade of experience in the restoration industry, including time with SERVPRO Corporate. She holds Master Water Restorer, Master Fire Restorer, and Master Textile Restorer certifications, along with IICRC Instructor credentials and general OSHA certification. Born and raised in middle TN, Lori enjoys spending time with her family, friends, and dog Sadie.

Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.

Julia serves as the National Sales Manager for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so a big mountain girl at heart that loves to ski.

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.