Mace Ward is the Chief Operating Officer at SERVPRO of Downtown Austin/Team Jones. He is a proud graduate of Oklahoma State University, having earned a B.B.A. in Business Administration and Management. Mace is in his 8th year with us, and proves his commitment to his customers every single day. Mace's roots run deep in Oklahoma and loves raising his family here. Mace and his family hail from Rogers County and they continue running their family farm there. Every year Mace puts together the Lincoln Ward Memorial Golf Tournament - be sure and ask him about it when you run across him!

Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Downtown Austin/Team Jones. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002. Kyle moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is experienced in residential & commercial reconstruction as well as remodel projects and will work diligently to complete your job in a timely manner.

Gerald Thomas is the Director of Marketing and Business Development for SERVPRO of Downtown Austin/Team Jones. Gerald graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. Gerald has over 20 years of experience in sales management and marketing experience. In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy. He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.

Dennis McKinley is the Vice President of Commercial Large Loss for SERVPRO of Downtown Austin/Team Jones. Dennis brings nearly 30 years of industry experience to our team. He has extensive experience overseeing commercial projects in the United States and the United Kingdom. In 2009 Dennis sold and produced one of the largest disaster projects in SERVPRO®; history at the University of Louisville, after a flood totaled 5 campus buildings and damaged at least 4 others. Between 2010-2012 Dennis wrote the Corporate Commercial Large Loss Play Book which provides standards that are still followed by the industry today. In 2013 he built and managed from the ground up a very successful restoration franchise and won Rookie of the year/Texas and National of the Year in 2014. Most recently Dennis has managed the Extreme Response Teams (13 Teams) “Best of the Best” and he has managed the Large Loss Response Team (135 franchises). He coordinated commercial response for storm teams, provided leadership for Commercial Large Loss Division Project Managers, lead the Document Restoration Division, and managed the Commercial Operations Specialists. Dennis is an accomplished industry veteran with extensive loss remediation background, who holds the upmost standards in ethics and accountability.

Armando Mendoza is the Large Loss Project Manager for SERVPRO of Downtown Austin/Team Jones. Armando has 20 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company. Notable projects include:

• Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
• Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
• IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
• United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
• Crossroads Mall/Tulsa, OK-Tornado Cleanup

His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!