Blake is the owner of SERVPRO of Kingsport / Bristol. He is very committed to achieving excellent customer relations through great service and exceeding our clients' expectations. Blake is very experienced and knowledgeable in the cleanup and restoration services industry holding many IICRC and other certifications. He is very hands-on and works many late hours with our crews on different types of jobs...fire & smoke and water damage restoration, mold remediation, biohazard, asbestos, and lead paint abatements. He enthusiastically supports our neighbors and communities and looks forward to helping all who are in need of advice and assistance.

Rebecca is our Marketing Manager at SERVPRO of Kingsport / Bristol since 2012. She has had hands on experience, since about 2007, as an SRT, Fire & Smoke Restoration Technician, and the complimentary training as an Odor Control Technician, OCT. Rebecca has received the SERVPRO Carpet & Upholstery Certification, SERVPRO Water Restoration Certification, and SERVPRO Fire Restoration Certification. She is also certified in the best practices of the IICRC. This experience gives an added dimension to the detailed explanations she offers to prospective customers and current clients. Rebecca is armed with the Contractor Connection Mitigation Certification which expedites payments and cooperation with many insurance companies and adjusters. She networks and connects with community leaders and business to broaden our brand in the community. Rebecca brings a high degree of professionalism to all her clients and customers. Reach out to Rebecca by calling (423) 245-5552.

Darby Cook is our Reconstruction Administrative Assistant at SERVPRO of Kingsport / Bristol. Darby completed the Successful Subrogation Course. This course teaches restoration contractors to avoid destroying subrogation potential following a loss, recognizing and taking measures to refine the subrogation recovery, to accurately document a scene, and classify and secure information that is crucial. She has also completed C.C. Roofing and C.C. Mitigation Course. Darby has taken part in our Employee Certification Training Program at SERVPRO of Kingsport / Bristol. This is a voluntary program that provides information on Carpet & Upholstery Cleaning, Crew Training, Water Restoration, and Fire Restoration. As our Reconstruction Administrative Assistant, Darby is a valuable asset to our team at SERVPRO of Kingsport / Bristol.

The Big Three for our Reconstruction Team includes Darby, Reconstruction Administrative Assistant, with all the tools for office support ranging from Successful Subrogation, refining recovery, through to documenting and securing pertinent information. Will Brinser (in the middle) who is our outstanding Reconstruction Project Manager with the skill set to work in unison with Harold Glover our Reconstruction Manager (on the right) to smoothly transition from project planning to completion seamlessly. These Three help drive the team to successful results and pleased customers.

Tonya is our Fire & Smoke Damage Crew Leader and is dedicated to customer satisfaction. Tonya spent most of her time previously pursuing a nursing career but helped us out part-time on large fire losses. Lucky for us, Tonya decided she wanted to change her path and become a dedicated full-time team member of our SERVPRO franchise. She is good at conveying the service steps to our customers, relieving their stress under difficult conditions, and to directing efficient crew efforts. Tonya is a first responder of sorts whether at a fire-damaged job site or helping with a pack-out and cleanup.

Cindy is our Office Manager / Job File Coordinator, and she oversees the day to day activities of our SERVPRO franchises. She handles all aspects of office staffing, our filing system and bookkeeping tasks that include billing, collections, and estimating. She has developed her technical skills to utilize SERVPRO's Corporate Proprietary software for Xactimate programs and also Quick Books Pro. Cindy's guidance provides for smooth interfacing between her office staff, ownership, management, and the production crews. She monitors customers for satisfaction and successfully directs any challenges that come her way. Cindy can be reached at (423) 245-5552.

Chris is a water damage restoration lead technician and has been contributing to our SERVPRO efforts since about 2017. He is IICRC Certified as a Water Removal Technician. Chris is also certified with the State for Supervisor Asbestos Abatement.

Brent is a lead technician at SERVPRO of Kingsport/Bristol and is IICRC Certified as a Water Removal Technician. He is a dedicated employee who strives to keep our customers happy!

Ty Sizemore is one of our Estimators at SERVPRO of Kingsport /Bristol. He has experience working production and working hands on in many other aspects of the business.

Harold is one of our Reconstruction Project Managers. He is a wealth of knowledge in the construction industry. Harold has been a key employee since 2017 but before that he worked as one of our subcontractors. He plays a key part in making sure the reconstruction process goes smoothly.

Joe Woodby is a Business Development Representative at SERVPRO of Kingsport/Bristol. He is IICRC Certified in Fire & Smoke Restoration, Applied Microbial Remediation and Water Damage Restoration.

Our team at SERVPRO of Kingsport / Bristol