Patrick Belcher is the operations manager on our SERVPRO team in Memphis. He has worked for various franchises on Team Nicholson. Originally from Clarksville, TN, Patrick's willingness to travel is an asset to our team. He is a great leader who motivates the team to learn new restoration methods and become efficient with the latest technologies.

Dana Cook is a Production Manager on our SERVPRO team in Memphis. She is responsible for managing her crew and overseeing jobs. Her favorite part of the job is being able to help people during their time of need.

Cheryl is an Office Manager with us at our SERVPRO team in Memphis. Among other things, she is responsible for job tracking, scheduling reporting, and customer satisfaction. Cheryl is an essential part of our daily operations.

Telesa is one of our Crew Chiefs here at SERVPRO of Germantown / Collierville. She is responsible for overseeing her crew and making sure her customers are happy.

RJ, or Uncle Ron, as many affectionately call him, works as the Production Manager at SERVPRO of Germantown/Collierville. He's our mold expert and does a great job of explaining technical details to our customers. He's certified in WRT, ASD, FRST, CCT, UFT, AMRT, and more. With his experience, he is ready to serve you!

Derrion is one of our Production Managers for SERVPRO of Germantown / Collierville. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

Oriana is a Production Manager with us at our SERVPRO team in Memphis. In this role, she is responsible for managing her crews and overseeing jobs.

Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.

Jeff Truitt serves as Executive Vice President of Revenue for Team Nicholson. Before stepping into this role, he served as our COO and previously held leadership positions including Chief of Staff to Montgomery County Mayor Jim Durrett and CEO of the Clarksville-Montgomery County Economic Development Council. Since moving to Clarksville in 1992 while serving in the U.S. Air Force with Ft. Campbell Special Forces units, Jeff has remained deeply committed to the community. Outside of work, he enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.

As Executive Vice President of Operations for Team Nicholson, Bill Shook brings over 16 years of restoration industry experience to his role. He holds a Bachelor’s degree in Business from Tarleton University, along with WRT, AMRT, ASD, FSRT, and Lead-Based Paint certifications. Bill plays a key role in driving operational excellence across our multi-franchise group, with a focus on talent development, process improvement, and strategic growth.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.

Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!

A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.

Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

As a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Manager. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Taylor serves as a Sales & Marketing Representative for Team Nicholson. She is a Tennessee native who graduated from the University of Tennessee, Knoxville, with a Marketing degree in 2021. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.

Vickie Felts is our HR Director in Clarksville on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.

Tashauna Johnson is our Controller with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.

Sharon is our Office Training Support Specialist on Team Nicholson in Memphis, Tennessee. Before coming to SERVPRO, she had been working in education, serving as a technology coach, school principal, and assistant principal.

Lori Wilson serves as Senior Vice President of Administration for Team Nicholson. With over a decade of experience in the restoration industry—including time at SERVPRO Corporate—Lori brings extensive knowledge and leadership to our team. She holds Master certifications in Water, Fire, and Textile Restoration, is an IICRC Instructor, and also carries a general OSHA certification. Originally from Middle Tennessee, Lori is passionate about supporting our team’s growth and development. Outside of work, she enjoys spending time with her family, friends, and her dog, Sadie.

Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.

Austin is our Operations Manager at SERVPRO of Germantown/Collierville. He has worked for SERVPRO Team Nicholson in our Texas and Tennessee locations, previously working as a Production Technician, Crew Chief, and Production Manager. Austin's flexibility and willingness to serve our SERVPRO team at any of our locations is invaluable.

Adam is our Warehouse Manager here at SERVPRO of Germantown/Collierville. He previously spent two years managing the warehouse in our Texas location. In this role, Adam is responsible for supporting production personnel and management as well as managing and controlling all SERVPRO warehouse related activities.

Katia is one of our Job File Coordinators here at SERVPRO of Germantown/Collierville. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

Julia serves as a Sales & Marketing Representative for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so she's a big mountain girl at heart who loves to ski.

April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!

Frank is one of our Crew Chiefs. He is a hard worker, has great attention to detail, and leads with a positive attitude. Frank is focused on giving a great customer experience on every job he goes to and it shows!

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Antonio is a Crew Chief with SERVPRO Team Nicholson. He leads his team with a hands-on approach and makes sure every job is done right!

Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.

Cameron is the Construction Manager for SERVPRO Team Memphis. He oversees all construction projects and makes sure they are completed efficiently and to the highest standards!

Kamille is the dispatcher at SERVPRO Team Nicholson. She keeps everything organized and makes sure each project runs smoothly. We love having her on the team!

Reed is a Crew Chief here at SERVPRO Team Memphis. He takes charge on-site to make sure that every project runs smoothly!

Jackson is a skilled Production Technician at SERVPRO, dedicated to delivering quality restoration services. He works efficiently to ensure projects are completed to meet customer expectations.

Jason oversees construction projects at SERVPRO, ensuring all work is done safely and efficiently. His experience in construction management helps guide teams through the restoration process.

Team Nicholson in Memphis is excited to have Jose on our team as a Production Technician. He works incredibly hard on every job site and works quickly to cleanup and restore every property. We appreciate his dedication to remediation!

Alec is the Regional Supervisor Construction Division at SERVPRO Team Nicholson. Alec is no stranger to SERVPRO and has worked for SERVPRO Team Nicholson in our Florida, Texas, and Tennessee locations. He is also a recipient of one of our Employee of the Year awards for 2022. Alec is ready to help at a moment’s notice.