Julie Roberts, Co-Owner of SERVPRO of Northwest and Northeast Cincinnati began her SERVPRO career with her husband, Tony. Originally from Nicholasville, Kentucky, Julie has both her Bachelor of Marketing and Master of Business Administration from the University of Kentucky. Now residing in Richmond, Kentucky, Julie likes to spend her weekends with her husband and two sons out on the lake. She also tries to sneak in a horseback ride or two when she can! Julie had no clue SERVPRO even existed when her husband brought the opportunity to her, and now she said she can’t imagine doing anything else. While she jokes that in this business “everyday is a surprise” she loves being able to help people in their time of need, and work with her employees to create a place of employment that is not only fun, but also helps contribute to the community in which they are placed.

Anthony Roberts, Co- Owner of SERVPRO of Northwest and Northeast Cincinnati got his start with SERVPRO while in college as a Service Marketing Representative. He immediately felt a passion for the industry and talked his Bride-To-Be into moving to London to start their own franchise in 2005. Together with his wife, he enjoys nurturing a culture for compassion towards their customers in their time of need. In his free time, he likes to cheer on the Kentucky Wildcats and spend time at the lake with his wife and two sons. Tony holds several important certifications including IICRC Applied Structural Drying and IICRC Commercial Drying Specialist.

Mike Parsons, Co-Owner of SERVPRO of Northwest and Northeast Cincinnati got his start with SERVPRO 13 years ago. Mike really enjoys the ability to help people in their time of need through our restoration services. His passion for building relationships and helping his team succeed motivates him every day. Mike holds several important certifications including IICRC – WTR, ASD, and CDS, OSHA HAZWOPER 40, mold remediation, subrogation I and II and numerous SERVPRO corporate certifications. He is also a Kentucky Society of Healthcare Engineers Contractor and a Kentucky Department of Agriculture Applicator. In his free time, Mike enjoys family time with his wife and two children, backroads traveling, and of course, UK football and basketball!

Brian is the General Manager of our Cincinnati SERVPRO franchises covering Downtown Cincinnati, Northwest and Northeast Cincinnati, Cincinnati East, and Clermont County. Over 30 years of experience in contract management and operations experience in Facility Maintenance, Custodial, and Grounds/Landscaping services in Healthcare, Higher Education, and Business environments. He has comprehensive experience in developing programs that foster a culture for delivering quality service, safety awareness, and operational efficiencies: recognizing the value of several mentors in Brian’s career development. Brian has a passion and desire to share that same experience in the development of his team in coaching and teaching individuals into leadership roles.

Josh has over 20 years’ experience in the SERVPRO industry. He started on the truck and worked his way up to Production Manager.

He has been a part of large losses and traveled for many storm events. Josh’s favorite part about his job is helping people during their difficult times. In his spare time, Josh likes to spend time with wife and two children.

Paige is the Office Manager for all of Team Roberts franchises across KY, OH, and IN. She has a bachelor's in marketing from Eastern Kentucky University. Her favorite part of the job is "getting to know the team, learning all the amazing things SERVPRO®; does for customers, and hearing wonderful results afterwords." Paige is widely known for her employee development, team building, and maintaining a positive culture. She is a part of several SERVPRO committees. Paige enjoys playing the piano, spending time with her family, and watching the CATS play!

Bill has over 30 years’ of experience in the building and remodeling trades with business ownership specializing in high-end remodeling, attention to detail, and customer service. He has certificates in home inspection and Commercial/ Residential mold inspection and is a national licensed soccer coach. Fun facts: Bill is a certified open water diver, and his favorite movie is water boy.

Brett oversees post-mitigation and reconstruction processes for SERVPRO Team Roberts.

Stephanie joins our team with 8 years of customer care experience in the banking and auto industries. While she's new to our team, she worked for our previous ownership group in 2016 as a temp and has experience working on fire and mold jobs! We're thrilled to have her on SERVPRO Team Roberts as Mitigation Project Coordinator! Stephanie enjoys time with her children, fiancée, and two fur babies. She likes kayaking, canoeing, and playing volleyball during Summer, and seeing all the Christmas lights during her favorite holiday season.

As Construction Project Coordinator, Noel handles workflow processes for post-mitigation jobs and reconstruction projects. He enjoys watching baseball and Seinfeld reruns.

Kelsey Goode is our Regional Business Development Manager for all franchises under Team Roberts in KY, OH, and IN. She started her SERVPRO®; career over seven years ago. Kelsey's favorite part of the job is "working within her community to help make people's lives a little easier when disaster strikes." She has the following certifications: Employee Training Certification Program: Crew, Water, Fire, Carpet & Upholstery. She is also WRT certified. In 2021, she won the MVP award at SERVPRO headquarters. Kelsey was born and raised in Richmond, KY. She enjoys reading and going on walks with her husband and their dogs! You can find her volunteering with Bluegrass Bully Rescue in her free time.

Katie has been with SERVPRO®; for 3 years. When she's not making aesthetically pleasing, humorous, or informative restoration content, she's helping manage our digital workflow systems and scoping out the next community or industry networking opportunity. Out of the office, Katie enjoys spending time with her twin tabby cats and high school sweetheart. Her innovative and creative spirit help bring value to our growing communities and within our teams.