Meet Our Team
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SERVPRO of Northern Summit County
Meghan, Office Manager Mitigation
Meghan, our dedicated Office Manager of Mitigation. With five years of experience at our company, Meghan has become an invaluable asset to our team and customers alike. Her expertise in preparing insurance documents to the highest standards ensures a seamless and expedited claims process with insurance carriers. Trust Meghan to handle your documents with precision and care, making the insurance claim experience smooth and efficient for everyone involved
Joe, Operations Manager
Meet Joe, our esteemed Operations Manager with over 25 years of experience in the restoration industry. Widely recognized by his peers as an expert, Joe possesses an extensive knowledge of both commercial and residential buildings. His expertise makes him the preferred choice as a first responder in any restoration scenario. Trust Joe to bring unparalleled skill and dedication to every project
Michele, Office Manager Reconstruction
Meet Michele, our dedicated Office Manager for Reconstruction. With over 10 years of experience in the construction and mitigation restoration industry, Michele has honed her skills in coordinating with customers, adjusters, estimators, carpenters, and subcontractors. Her exceptional communication skills, adept scheduling, and logistical management of teams, coupled with her expertise in claim documentation, make her an invaluable asset to our successful reconstruction team.
Laura, Reconstruction Estimator
Meet Laura, our skilled Construction Estimator with over 25 years of experience in the insurance restoration industry. Laura’s unique background includes roles as an insurance adjuster and an estimator for our reconstruction division. This dual perspective equips her with a deep understanding of insurance carriers' formatting and documentation requirements for claim approvals. Her expertise in claim processing, workflow, and approval processes significantly benefits our customers by ensuring timely carrier approvals for restoration work. Trust Laura to navigate your claims with precision and expertise.
Paul, Director of Construction Operations
Before joining our team in the summer of 2012, Paul honed his skills in the residential market, managing plumbing and excavation for more than 300 new construction homes annually. His background also includes significant roles in business development, focusing on new and reconstruction opportunities. With over 25 years in the construction industry, Paul's deep expertise is evident in the superior quality of each project he oversees.
Sue, Business Development
Sue, specializing in Agency Relations and Commercial Business Development. With a diverse background in sales and sales management, Sue's professional journey includes successfully running her own thriving business. This wealth of experience grants her a unique perspective, enabling her to uphold a steadfast commitment to customer-centric business practices. Sue is dedicated to ensuring that our clients consistently receive the highest level of service and satisfaction. With her expertise and dedication, she plays a pivotal role in driving our business forward.
Valerie, Business Development
Meet Valerie, a dynamic member of our Business Development team with three years of experience in consulting on emergency preparedness planning for commercial businesses. Specializing in developing partnerships that enhance business recovery, Valerie is a trusted advisor to property managers and owners of multi-unit properties. Her knowledgeable approach and strong work ethic are highly valued by her extensive customer base, who rely on her expertise to navigate the challenges of business recovery after a disaster.
Jennifer, Business Development
Meet Jennifer, with a diverse background in both small business and Fortune 500 companies, Jennifer has crafted programs that streamline internal processes, achieving substantial time and cost efficiencies. Her expertise is invaluable in assisting our commercial clients to implement robust yet user-friendly emergency procedures. This proactive strategy is essential for minimizing structural damage and curtailing business downtime when unexpected events occur. We are delighted to have Jennifer’s strategic insight steering our clients through essential preparedness planning.
Traci, Controller
Meet Traci our controller with over 6 years experience. Traci has a lot of knowledge in many areas which is what makes her a vital team member of our team. She is an invaluable asset who offers an extensive skillset. In a small business, being capable means being crucial, and Traci embodies this every day with her dedication and versatility. We're fortunate to have her expertise and commitment driving our success.
Kim, Director of Human Resources
Kim joined our team in 2019 and is responsible for all aspects of Human Resource management, policies, practices, and operations as well as safety and training and development. A seasoned HR professional and business leader, Kim is passionate about driving business success through people. She is dedicated to creating and promoting a safe, people-first culture and meaningful employee experience which enables our employees to understand the connection between what they do every day and their impact on our customers and society while feeling valued and cared for.
Jacqueline, VP Business Development
Jacqueline, a seasoned professional with over 25 years in the restoration industry. Combining a strong operational mindset with a successful track record in sales and marketing, she offers a unique blend of skills that enhance customer onboarding and operational success. This dual expertise ensures that our operations team is equipped to bring customers onboard seamlessly and effectively, paving the way for their success.
Crew
2020 Group Photo of Talented Craftsmen!
Reconstruction Team
If you are talking about talent, then you are talking about of reconstruction team. From the management, estimator, and our staff of skilled carpenters, first class quality all the way!
What our
customers are saying
The SERVPRO staff genuinely care about their customers, which is a rare find these days. The office staff and field staff are compassionate and extremely helpful during a very sensitive time in somebody's life. I would defintely recommend SERVPRO for any restoration!
Great people to deal with. They are enthusiastic and hard-working and a pleasure to deal with. Definitely seem like experts in their field. I highly recommend their service.
We have nothing but positive things to say about this SERVPRO location. When my home was flooded Jacqueline M. Hutchinson came out to assess damage as early as humanly possible. She was so understanding and caring. She took the worry right out of the situation. She facilitated the clean-up, the insurance, the follow-up... absolutely everything. The people who worked on their team were always polite friendly and caring. I highly recommend them for the smallest to the biggest clean-up disasters that happen in your home.
We had the absolute BEST customer service when dealing with our water issue. They were kind, helpful, and accommodating.
My mom wanted me to let you know how much she appreciated your help. She received the Paid invoices and everything was done great. She says you went above and beyond for her.
I have been proud to work along side this PROFESSIONAL and CARING company for over 16 years.
In the past, I have referred them to friends and family in their time of need and would not hesitate to do so in the future!
They do a great job! Arrive on time, certified in water mitigation, can also assist with repairs. Timely response and good quality work. Pleasure doing business with you!
Please see the attached signed forms. I thought the level of professionalism from everyone I worked with was exceptional. From the first call I made to this more or less final email. These are stressful events and your professional interactions were very appreciated.
They have staff that is highly trained and professional. I was glad to have work with them and have learned so much about all the different services being offered. They take good care of their customers and are highly trained, plus they work great with insurance agencies. I would recommend them to anyone who needs restoration.
The SERVPRO staff genuinely care about their customers, which is a rare find these days. The office staff and field staff are compassionate and extremely helpful during a very sensitive time in somebody's life. I would defintely recommend SERVPRO for any restoration!
Great people to deal with. They are enthusiastic and hard-working and a pleasure to deal with. Definitely seem like experts in their field. I highly recommend their service.
We have nothing but positive things to say about this SERVPRO location. When my home was flooded Jacqueline M. Hutchinson came out to assess damage as early as humanly possible. She was so understanding and caring. She took the worry right out of the situation. She facilitated the clean-up, the insurance, the follow-up... absolutely everything. The people who worked on their team were always polite friendly and caring. I highly recommend them for the smallest to the biggest clean-up disasters that happen in your home.
We had the absolute BEST customer service when dealing with our water issue. They were kind, helpful, and accommodating.
My mom wanted me to let you know how much she appreciated your help. She received the Paid invoices and everything was done great. She says you went above and beyond for her.
I have been proud to work along side this PROFESSIONAL and CARING company for over 16 years.
In the past, I have referred them to friends and family in their time of need and would not hesitate to do so in the future!
They do a great job! Arrive on time, certified in water mitigation, can also assist with repairs. Timely response and good quality work. Pleasure doing business with you!
Please see the attached signed forms. I thought the level of professionalism from everyone I worked with was exceptional. From the first call I made to this more or less final email. These are stressful events and your professional interactions were very appreciated.
They have staff that is highly trained and professional. I was glad to have work with them and have learned so much about all the different services being offered. They take good care of their customers and are highly trained, plus they work great with insurance agencies. I would recommend them to anyone who needs restoration.
About Us
SERVPRO of Northern Summit County, including Brecksville & Broadview Heights, understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Northern Summit County, including Brecksville & Broadview Heights, specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Northern Summit County can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Northern Summit County.
We service the Northern Summit County area including Hudson, Brecksville, Broadview Heights, Twinsburg, Macedonia, Northfield, Sagamore Hills, Boston Heights, Akron, Fairlawn, Cuyahoga Falls and surrounding areas
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
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