Earlier this November while my son was away a hose disconnected from my heating/air conditioning unit which is housed in a closet in his room. As we live in a high rise building, the unit is connected to the plumbing in the building causing a flood in my son’s bedroom. When I called my Allstate Agent, he recommended ServPro of White Plains and New Rochellle. I called ServPro and their engineer, Hiram, was at my condo within a couple of hours. Hiram came in with a crew and immediately torn out the old carpeting and installed industrial de-humidifiers in the room. Later that evening something happened with the circuit breaker which my son fixed but I was concerned about the ServPro equipment in his room and called ServPro again. That night at about 8:30 p.m. Andrew, the construction engineer from ServPro, came to the condo to make certain that everything was in working order. The next day Hiram and his crew removed the damage sheet rock and other damaged items from the room. My condo has very strict “rules” about any construction and/or clean up. The ServPro employees respected this and were very careful to remain within the parameters of the “rules”. For the next week Hiram was here everyday checking on the humidity levels in the room and to make certain all was okay. Amazing service!!!! Andrew came by to see the damage and to get the information he needed to prepare a quote for myself and Allstate. He clearly explained the scope of work for repairing the damage in my son’s room. He also spent the time to measure out the entire condo as I thought that we might replace the floors throughout while they were replacing the floor in my sons room. These guys are unbelievable!!! All ServPro employees saw to it that a bad situation was eased for me and my family. Hiram, Andrew and all of the ServPro crew who came to my condo were extremely professional, friendly and courteous. I would strongly recommend ServPro of White Plains and New Rochelle to anyone who has had damage to their property and wants to deal with real professionals!! Sincerely, Daria J