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Meet Our Team
Here to Help® 24/7.
SERVPRO of Northern Westchester County
Laurie Maffeo
Laurie (Art) wears many hats being the Owner's Assistant, Marketing Assistant, and Accounts Receivable at SERVPRO of Northern Westchester County since December 2014. She studied at Central Connecticut State University, where she majored in Media Arts. Her biggest asset is her friendly, organized and efficient work ethic. Her Go-Getter mentality is exactly how she plans to reach her goals of increasing revenue & morale here at SERVPRO. In her free time, Laurie enjoys painting, refinishing furniture, and spending time with her family. “Tomorrow belongs to those who can hear it coming.” -David Bowie
Andrei Huertas
Andrei has been a Production Manager at SERVPRO of Northern Westchester County since December 2006. His time with SERVPRO and construction experience makes him well-rounded and suited for his position. Andrei is accredited in Applied Structural Drying (ASD), Water Damage Restoration (WRT), Carpet Cleaning (CCT), and Applied Microbial Remediation (AMRT.) Andrei aims to improve his management skills and provide our customers with the best possible service. Because he is bilingual, Andrei communicates in Spanish with some of our customers. He pursues new ideas to keep up with growing technologies in the metaverse. Andrei loves to play soccer, fish, swim, and spend time with his son. Andrei's favorite motivational quote is, "be the best version of yourself today; the future is not promised."
John Crosby
John has been a Equipment Supervisor at SERVPRO of Northern Westchester County since Augustl 2022. He started his career in construction and since worked his way to being certified at In House Water Specialist Training, Blood Pathogen and Pack & Moving here at SERVPRO. John is a very motivated member of our crew with goals to one day work in our Marketing Department. Outside of work John is a song writer/ musician. " If you ain't living on the edge, then you're taking up too much space"
Jerry Kotlarz
Jerry has been the outstanding Office Controller at SERVPRO of Northern Westchester County, dating back to September 2008. Before commencing his journey here at SERVPRO, Jerry was involved in Automotive Finance Management. He is a magnet for new technologies and is always striving for improvements and simplifications in our business approach. Jerry's Technical understanding and experiences provide an extensive foundation for improvement in our performance. "If you cant' find the time to do it right the first time... how will you find the time to do it again?"
Nick Mousch
Nick joined SERVPRO of Northern Westchester County in November 2015 and has developed his talents into becoming a Production Manager. He has excellent communication skills with our team and our clients. Nick drives a forklift and is accredited by the IICRC--Institute of Inspection, Cleaning and Restoration Certification as a WRT water restoration and AMRT applied microbial remediation technician. He is ServSafe and DryBook trained and utilizes Xactimate software. Nick attempts to learn as much as he can to help others, including his fellow workers at SERVPRO. He enjoys time with friends, stand-up comedy, good food, and a video or board game challenge. Nick's favorite motivational quote is, "If you do what you've always done, you'll get what you've always gotten." Tony Robbins
Peter Demarco
Peter, Marketing Manger at SERVPRO of Northern Westchester County since January 2023, provides great organizational skills. His broad experience working with the public covers 30 years of sales in the home furnishings industry. Peter is an expert with the Xactimate software program crucial for work estimates and documentation. Every day brings new challenges and the opportunity to assist our neighbors during traumatic times provides great satisfaction. Peter likes to cook, and his favorite quote, "Success is not final, failure is not fatal. It is the courage to continue that counts," is from Winston Churchhill.
Jim Book
Jim is SERVPRO of Northern Westchester County's newest member of our Marketing and Sales Development team. Following matriculation from Duke University, he pursued a thirty-year career in the financial services industry. His goal is to continue our SERVPRO promise of providing our customers and clients with one point of contact during the restoration service. Our affiliation with Connecticut Reconstruction Services ensures our commitment. A genuine emotion drives our team to help others in our communities. Jim loves to be part of this culture as we strive to be the first click or call from those needing restoration help.
Jim, his wife, and children have relocated back home to Fairfield County, CT, from the Wilton area. He has been a dedicated high school and youth coach and has served numerous years on the Darien Youth Lacrosse and the Darien Junior Football League boards. Currently, he coaches with the regional Express North Lacrosse Club, drawing players from Westchester County, NY, through Fairfield County, CT. Jim manages time to help his wife with the horse farm even as he expands our brand.
Kristin Kline
Kristin has been the Operations Manager at SERVPRO of Northern Westchester County since Dec. 2018. She began her career at our company in 2009 as a receptionist and has steadily moved up the ladder. Kristin has sharpened her office skills and knowledge of the cleanup and restoration industry. Her progress has been impressive and steady:
• Owners Assistant - 2010
• Assistant Office Manage - Jan 2013
• Office Manager December - 2015
• Operations Manager December - 2018
Kristin is proficient in Xactimate software and standard office software programs. She is keen on learning from her team members as she broadens her perspective. Kristin drives to make all around her more successful, including herself.When not directing the office or the field, Kristin has many hobbies and talents that keep her occupied:
• Making/decorating cakes
• Enjoying time with her nephews
• Beach
• Watching all levels of hockey
• Reading
• General crafts (painting and clay work)
Kristin's favorite motivational quote amplifies her value as an employee and friend at our company--"Leadership is not about being the best. Leadership is about making everyone else better."
Briana Pascale
SERVPRO of Northern Westchester County is excited to have Briana join our team as a customer service rep in November 2021. Her car dealership experience in the service department provides an excellent backdrop for her current position with our team. She fits in with our office staff and communicates well with our production crew, and most importantly, our customers and call-ins. Briana, when at home, enjoys using her nail kit for polishing and manicuring for her friends and herself. She has a treasured quote, "Our greatest glory is not in never falling but rising every time we fall."
Derek Schachter
Derek has been a member of SERVPRO of Northern Westchester County since August 2018 and holds the dual roles of Compliance Specialist and Job File Coordinator. Derek has earned the IICRC certification as a water damage restoration technician. He contributes to and enjoys the fair and organized management environment. Derek graduated from Boston University and enjoys watching television, movies, and cooking. He listens to music and also collects vinyl records. His favorite motivation quote is from Gandi--"Be the change you wish to see in the world."
Mikey Perez
Mikey is a Production Technician at SERVPRO of Northern Westchester County, starting in January 2022. He was a firefighter / IMTT-safety tech and brought his work ethic and dedication to helping others to our team. He has many credentials: Hazmat Technician, CPR, BIS< First-Aid, and AED. His training in IS FEMA and OSHA 10 are too numerous to list. His construction knowledge is a plus as he hones his skills and climbs the organizational ladder at our SERVPRO. Mikey likes to engage in automotive repairs in his free time, and his favorite quote from ROCKY --the movie--is, "That ain't you."
Henry Rosario
Henry has been a Crew Chief at SERVPRO of Northern Westchester County since December 2022. He left the Rite Aid organization to contribute and learn about the cleanup and restoration industry. Henry has a great attitude with fellow crew members and with our customers. He enjoys working out at the gym, riding his bike, and reading a good book or magazine.
What our
customers are saying
This is the first time in 30 years of home ownership that I ever had a problem like this. I would highly recommend SERVPRO of Northern Westchester County. They identified the problem and fixed it in a timely manner.
Your team was very professional and appreciated the speed with which you responded to my question and to the details of the job. The finished bathroom looks great and I will be passing your information on to friends and family. Thank you again for turning a stressful situation into a pleasant result.
We had a flooded basement yesterday and so we called serv pro as well as our usual handyman.
Doug, Walston and Paul were fantastic. They had a great attitude, were super helpful and I’d call them back any time -- though I hope I don’t have to.
They interacted great with the other team which I really appreciate
We so appreciate how respectful your team was of our things. They took great care as they were working. They just did a terrific job and we couldn't be more relieved. Thank you.
My tutoring center also ran a kitchen to feed our students, until some fried fish caught on fire. The stench was unbearable and filled every room. Thank you for making the place fit for occupancy again.
After I explained to my mother-in-law that SERVPRO’s techs train all the time she understood why I wanted them to fix her apartment’s roof where the trees fell. Everything’s dry now and she’s content. Thanks!
When my Mom asked why I called SERVPRO instead of Dad to clean up the mold in the basement, I told her because I knew you’d close off the area to keep the spores from spreading.
My neighbors asked why I chose SERVPRO to manage the flood cleanup and I told them because you have all the equipment and always use the most effective methods. I couldn’t do it without you!
In the dozen plus years we've worked together on numerous losses, your work- including quick response, supervision of staff, customer service to the client and solid work product has always make ME look good for getting you involved!! Again, thank you and the kind folks at SERVPRO of Northern Westchester County - it is appreciated!
This is the first time in 30 years of home ownership that I ever had a problem like this. I would highly recommend SERVPRO of Northern Westchester County. They identified the problem and fixed it in a timely manner.
Your team was very professional and appreciated the speed with which you responded to my question and to the details of the job. The finished bathroom looks great and I will be passing your information on to friends and family. Thank you again for turning a stressful situation into a pleasant result.
We had a flooded basement yesterday and so we called serv pro as well as our usual handyman.
Doug, Walston and Paul were fantastic. They had a great attitude, were super helpful and I’d call them back any time -- though I hope I don’t have to.
They interacted great with the other team which I really appreciate
We so appreciate how respectful your team was of our things. They took great care as they were working. They just did a terrific job and we couldn't be more relieved. Thank you.
My tutoring center also ran a kitchen to feed our students, until some fried fish caught on fire. The stench was unbearable and filled every room. Thank you for making the place fit for occupancy again.
After I explained to my mother-in-law that SERVPRO’s techs train all the time she understood why I wanted them to fix her apartment’s roof where the trees fell. Everything’s dry now and she’s content. Thanks!
When my Mom asked why I called SERVPRO instead of Dad to clean up the mold in the basement, I told her because I knew you’d close off the area to keep the spores from spreading.
My neighbors asked why I chose SERVPRO to manage the flood cleanup and I told them because you have all the equipment and always use the most effective methods. I couldn’t do it without you!
In the dozen plus years we've worked together on numerous losses, your work- including quick response, supervision of staff, customer service to the client and solid work product has always make ME look good for getting you involved!! Again, thank you and the kind folks at SERVPRO of Northern Westchester County - it is appreciated!
About Us
Promoting a family-feel in our restoration team has helped to elevate our effectiveness and efficiency to another level. We can work to help our customers quickly restore their homes and businesses because we have technicians accredited through the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) in every niche of the industry. We stay prepared for any loss effect that exists by acquiring the modern tools and equipment, and by continuing training to stay ahead of new practices and techniques that can improve our output and results.
As a member of a large loss recovery team with other franchises, we can boast a nearly infinite supply of qualified technicians and recovery tools. These connections help us to overcome substantial loss incidents like flooding and fires to massive commercial structures in the area, many of which are historic properties dating back as far as colonial times. From Mount Kisco to Bedford, there’s no job too big for our IICRC-Certified professionals to handle.
We know that the growing reputation we’ve comprised over years of service to the area involves much more than the hundreds of homes and businesses that we have helped. We are actively engaged in our communities through outreach programs, fundraisers, and in support of local athletic organizations. To us, restoration can mean assisting a neighbor in back to their feet – not just overcoming the damaging effects of an emergency.
With weekly meetings of our entire company, we can discuss practices that work and techniques that do not. We lift up our technicians and acknowledge their teamwork and their focus on customer satisfaction. This forum is also a place to air out customer concerns, questions, and doubts to develop tailored solutions that put our clients at ease. We work to keep our restoration efforts working smoothly and seamlessly to get you back into your property as quickly as possible.
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