Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Buffalo / Tonawanda
Production Leaders
SERVPRO of Buffalo-Tonawanda Production heroes are ready to help. Our production crews are highly trained and skilled. We help our customers during one of the most difficult times of their lives during a water or fire damage.
Alison Shepard-Office Manager
Alison Shepard has been with SERVPRO of BUFFALO-TONAWANDA for 7 years. Alison went to college for business management and is IICRC Water Certified. She is responsible and experienced with office procedures, overseeing daily office tasks, billing and scheduling jobs. Alison also has experience in the field estimating losses. In her free time Alison enjoys spending time with her husband camping, 4-wheeling, taking long motorcycle rides into the sunset and relaxing with her 2 dogs. She adores her time with her 2 children and especially loves spoiling her granddaughter.
Jennifer Sullivan-Owner
Jennifer Sullivan/Owner
Jennifer has been in the business practically since the year she was born in 1972 when her parents Bill and Pat Sullivan bought into the franchise. During her teenage years she would assist with answering phones and helping in the field with cleaning of water and fire damaged properties. After high school Jennifer ventured off to college to study nursing. After 2½ years, Jennifer decided nursing wasn’t for her. Her father joked and said, “Welcome back to the business." Jennifer gladly accepted and has been full time with SERVPRO for 26 years. Since 2001 Jennifer has been managing the overall operations in the business. She is IICRC certificated in WTR (water), ASD (applied structural drying), Lead Certified, New York State certified in Mold Remediation and trained in subrogation. She dedicates many hours into the business being a HERO to others in need. When the daily tasks of SERVPRO ends, Jennifer enjoys her family by going camping, swimming, relaxing, drawing, making crafts with her daughter Ashley and learning more about her world (autism). She also spends many hours advocating for autism and pediatric cancer awareness.
Our SERVPRO Heroes
This is a photo of our staff.
From left to right is: Jeff K, Jeff T, James, Terry (production manager), Andrew, Matt, Ben, Jamison (production manager), Bill (owner), Patricia (owner), Karen, Alison (office manager), Jennifer (owner) and Geoff (general manager).
All of our SERVPRO Heroes are dedicated to helping you in your time of need.
SERVPRO of Buffalo-Tonawanda is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour emergency service. We’re dedicated to responding faster to any size disaster with the training, equipment, and experience to respond to your restoration or cleaning needs. 24-Hour Emergency Service
Family Operated and Serving Buffalo for over 45 years!
What our
customers are saying
Very talented and professional. Thank you!
The Staff was amazing and the basement looks brand new. It was pricey, but worth it.
Thanks for all that you and your team did for us. Great Job!
SERVPRO saved the day.
The Buffalo/Tonawanda SERVPRO franchise did a tremendous job. Their estimate Geoff was very knowledgeable and considerate. Sal and Dave who performed in my home were amazing. They were well trained and efficient. They cleaned up and made it look as if they were never in my home. Very pleased
Very professional, personable, knowledgeable, and patient
Thank you for your excellent service.
Very nice workers. I would recommend them to anybody.
The carpets look great! After the muddy long winter and paw prints, I never thought the carpeting would never look new again
I was referred to SERVPRO by my insurance agent and can not be more satisfied. Don't change a thing!
Very talented and professional. Thank you!
The Staff was amazing and the basement looks brand new. It was pricey, but worth it.
Thanks for all that you and your team did for us. Great Job!
SERVPRO saved the day.
The Buffalo/Tonawanda SERVPRO franchise did a tremendous job. Their estimate Geoff was very knowledgeable and considerate. Sal and Dave who performed in my home were amazing. They were well trained and efficient. They cleaned up and made it look as if they were never in my home. Very pleased
Very professional, personable, knowledgeable, and patient
Thank you for your excellent service.
Very nice workers. I would recommend them to anybody.
The carpets look great! After the muddy long winter and paw prints, I never thought the carpeting would never look new again
I was referred to SERVPRO by my insurance agent and can not be more satisfied. Don't change a thing!
About Us
Since 1972 SERVPRO of Buffalo-Tonawanda is and has been a family operated business serving the communities in Western NY. Bill Sullivan was a manager at the Buffalo Currier Express Newspaper and when he was told the newspaper was folding, he started searching for a new job. He started looking around and discovered SERVPRO. Bill Sullivan was interested in helping others out and investigated purchasing a SERVPRO franchise. Bill took a chance and borrowed money from relatives, and he purchased his first franchise. Being dedicated to his family and his new SERVPRO business he had to have 2 jobs at the same time in order to pay the employees at SERVPRO of Buffalo-Tonawanda. His dedication paid off as he purchased additional franchises building up our reputation in the Buffalo area. Currently his daughter Jennifer Sullivan has taking over the ownership role and handles the operation along with a dedicated team. Jennifer has been in the family business since birth. At 13 years old she would assist with performing small tasks by answering the phone, assisting with payroll and would go out with her father on small cleaning projects. This continued until the college years. Jennifer attending college to become a nurse and decided nursing wasn’t for her. Having the passion to help others she went back into the SERVPRO of Buffalo-Tonawanda family business and has been helping others for 26 years. In her time away from the business, she advocates for autism, pediatric cancer awareness and is on the family council for PTEN awareness while supporting her daughter who courageously overcomes all these obstacles.
SERVPRO of Buffalo-Tonawanda is very active in the community supporting the Red Cross, local chamber events, Summits walk for autism, Danceability, catholic charities and many other groups.
For 50 years we have been taking pride in aiding our customers who are under stress dealing with a water or fire damage in their home. We understand your needs; we have the compassion and we will walk you through every step to get back to your normal.
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